Job summary
Band
2 Clerical Officer/Receptionist
Do
you have excellent organisational skills and experience working in an
administrative role? An exciting opportunity has arisen within the Theatres
Admin Team based at the Leeds Teaching Hospitals Trust. We are currently
seeking an enthusiastic individual to take on the role of Clerical
Officer/Receptionist.
The
successful applicant will work across a 9-theatre department in Geoffrey
Giles theatres, Lincoln wing at St. Jamess Hospital. The applicant will work
with the other Clerical Officers and provide administrative support to the
theatre team and reception desk duties and other general administrative
tasks.
Experience
in a previous reception or administrative role is essential. You will also
have excellent organisational skills enabling you to effectively manage your
own workload and be able to prioritise and deal with competing demands. You
will be comfortable communicating with both clinical staff and members of the
public. You will have excellent IT skills and the ability to learn to use new
IT systems. Previous experience of working within an NHS setting would be
advantageous but is not essential.
Main duties of the job
Roles
Front
of house, reception duties, maintaining a closed department, vetting and
receiving visitors and company representatives.
Working
with Intellicentrics to allow Representatives from medical companies into our
department.
Liaise
with HUB/ team leaders / Matron
Admin
/ printing
Ordering
paperwork for theatres
Maintaining
stock levels
Liaising
with other reception staff
Cover
sickness / annual leave in other areas at SJUH
Signing
for orders in absence of team leaders, delivering orders to relevant teams.
About us
Geoffrey
Giles theatres is a busy department with 9 theatres, including 24hr Acute
service and a 24hr Liver Transplant.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
To
provide a high standard of clerical/reception service to patients and the
department, adhering to departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information, processing appropriately, within departmental guidelines,
including entering information on to the appropriate IT system, and retrieve
information as and when required.
To
process patient and other documentation.
To be the first point of contact for patients and other visitors to
the department. To provide an
administrative/clerical service to the department/team. To support the delivery of a high standard
of service to patients, staff and Trust departments.
Job description
Job responsibilities
To
provide a high standard of clerical/reception service to patients and the
department, adhering to departmental guidelines and policies.
The
post holder will receive and check documentation, reports, patient
information, processing appropriately, within departmental guidelines,
including entering information on to the appropriate IT system, and retrieve
information as and when required.
To
process patient and other documentation.
To be the first point of contact for patients and other visitors to
the department. To provide an
administrative/clerical service to the department/team. To support the delivery of a high standard
of service to patients, staff and Trust departments.
Person Specification
Experience
Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable
- Trustworthy
- Adaptable
- Flexible approach to duties and working practices
- Friendly manner
- Able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Other criteria
Essential
- Good interpersonal skills Able to work on own initiative within agreed guidelines Team Working
- Effectively communicate with patients and team members
- Able to fulfil Occupational Health requirements for the post, including: Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
Qualifications
Essential
- Literate / Numerate
- Willing to undergo training as required
- Willing to undergo job training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
Desirable
- NVQ2 in Customer Care or equivalent
Person Specification
Experience
Essential
- IT Skills
- Insight into duties and responsibilities of post
- Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
- Be aware of key indicators and service level agreements within the department
Desirable
- Working knowledge of patient related databases
- Admin or Clerical Experience
- ECDL or equivalent
Skills & behaviours
Essential
- Motivated, keen to learn
- Reliable
- Trustworthy
- Adaptable
- Flexible approach to duties and working practices
- Friendly manner
- Able to work as part of a multidisciplinary team
- Able to work on own initiative, within agreed departmental guidelines
- Committed to working with people
- Professional attitude
- Customer Care skills
Other criteria
Essential
- Good interpersonal skills Able to work on own initiative within agreed guidelines Team Working
- Effectively communicate with patients and team members
- Able to fulfil Occupational Health requirements for the post, including: Able to locate and collect patient and other documentation from around Trust sites.
- Able to use departmental equipment to file and retrieve documentation.
Qualifications
Essential
- Literate / Numerate
- Willing to undergo training as required
- Willing to undergo job training as required on a range of Patient administration and other Systems.
- Participate in in-service and mandatory training
- Participate in annual performance appraisal with commitment to agreed PDP (Personal Development Plan)
Desirable
- NVQ2 in Customer Care or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
