Service Manager (XN08)

Leeds Teaching Hospitals

Information:

This job is now closed

Job summary

An exciting opportunity has arisen to join the Theatres & Anaesthesia CSU. We are looking for a focused and highly motivated person to join the management team in the role of Service Manager with a key focus on the development of our processes and application of the Leeds Improvement Method.

You will be responsible for planning, facilitating and implementing specific work programmes designed to ensure the delivery of a high quality patient focused services. The successful candidate will join an established and supportive management team in the CSU, and will be required to work with management and clinical teams to support strategic and operational delivery. The ability to develop relationships with key internal and external partners will be critical to your success.

This is an excellent opportunity to develop you skills and knowledge in a diverse CSU, building on your experience of working in an operational management environment.

The role would suit someone with a proven track record in healthcare management at BM or PSC level. This role is both demanding and challenging, but also rewarding.

For details and informal discussion contact:

Fiona Clarke, General Manager, T&A - 07867 193895

Ben Grange, Deputy General Manager - 07586 396898

Applications close 19 Nov '23

Intervw - wc 4th Dec

Main duties of the job

1. Service Improvement

To take lead responsibility for developing a robust project management framework to support the delivery of service change, including the preparation of a detailed project plan, key outcomes, deliverables, and timescales.

To act autonomously ensuring that daily tasks and workloads are prioritised and completed in agreed time frames. Using excellent interpersonal skills and to hold project leads and accountable managers to account.

2. Business Delivery and Operational Service Delivery

On behalf of the CSU Management Team and in line with agreed plans to influence and negotiate with stakeholders and managers, to achieve optimum efficiency of theatre utilisation and day surgery, increasing productivity.

3. General Management

To attend and contribute as a key member at the Clinical Service Unit Team meetings.

Lead the development of effective measurement of the services within the CSU.

Support the CSU Bronze Commanders rota taking responsible for making day to day service decisions relating to T&A Services operational management escalating to the appropriate triumvirate manager those which cannot be resolved

4. Research/Audit Activity

To contribute to staff surveys, Clinical Service Unit patient experience surveys etc to identify areas of improvement.

To regularly monitor and conduct audits such as theatre performance, elective/acute activity levels, theatre utilisation

See JD for more details

About us

As a key member of the CSU leadership team the Service Manager will lead the redesign of services and business processes, managing a complex programme of interdependent projects across Theatres & Anaesthesia. Taking responsibility for ensuring that timescales are met, and service benefits realised. They will provide regular updates on achievements to the CSU leadership team and the Planned Care Board.

The Service Manager will be responsible for planning, facilitating, and implementing specific work programmes. Ensuring that project reporting structures are implemented and understood with effective reporting, escalation, and remediation in place at all times. Championing the use of lean principles and the LIM, the post holder will have line management responsibility for the Clinical Service Unit Quality Improvement Practitioners.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

07 November 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-THE-0052

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX


Job description

Job responsibilities

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

1. Service Improvement

To take lead responsibility for developing a robust project management framework to support the delivery of service change, including the preparation of a detailed project plan, key outcomes, deliverables, and timescales.

To act autonomously ensuring that daily tasks and workloads are prioritised and completed in agreed time frames. Using excellent interpersonal skills and to hold project leads and accountable managers to account.

Analyse and evaluate the many diverse and conflicting issues associated with the completion of the programme and decide how resources are to be used.

To ensure that projects are delivered within the agreed resources and timescales, providing regular highlight reports to the Clinical Service Unit General Manager and the ADOP Lead for Theatres & Anaesthetics.

To ensure that the work of various sub groups are on track, that the project as a whole is coordinated and that significant issues/problems are raised in a timely manner, enabling early remedial action if required through the development of options and recommendations to mitigate risk.

To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery.

To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Specifically, in relation to the Malignant Hyperthermia service these developments may have a national profile.

Identify, develop and implement new initiatives to provide a cost effective timely service demonstrating specialist knowledge while working with available resources.

To Implement and performance manage adherence to Trust and departmental / service policies.

To ensure active engagement and ownership of key stakeholders in the project, liaising with key professions including clinicians, managers, nursing, service users and planners.

To act as an agent of change, consulting with all stakeholders, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated.

To establish and maintain an effective communications strategy, to ensure that all stakeholders are fully informed.

To take the lead on the development of revised finance and activity plans, working closely with clinical and finance colleagues to identify the costs of the agreed changes and ensure that unintentional cost pressures.

To work with the service leads to develop business cases for equipment or staffing bids required as part of the centralisation.

On behalf of the CSU management group, to ensure training and induction packages are provided for all staff groups across the CSU.

Ensure that appropriate plans, documentation, and procedures are in place when transitioning from the development project to business as usual.

Support the alignment and development of organisational; operational; clinical and workforce policies as a key enabler of effective integration.

Provide effective communications to update stakeholders on programme/project progress.

Make presentations to multi-disciplinary groups of staff on topics associated with the integration programme.

2. Business Delivery and Operational Service Delivery

On behalf of the CSU Management Team and in line with agreed plans to influence and negotiate with stakeholders and managers, to achieve optimum efficiency of theatre utilisation and day surgery, increasing productivity.

To ensure delivery of operational service targets within the Clinical Service Unit whilst ensuring income is maximised and targets achieved.

To line manage the CSUs Quality Improvement Practitioners where appropriate.

Have direct management responsibility for team members, as well as having programme management responsibility for project teams and staff, which may include staff outside of the immediate service area.

To ensure the development of effective business systems and procedures within the Clinical Service Unit.

To ensure that robust activity and financial management systems are in place to maintain business continuity during the planning and commissioning of the service plans.

To ensure that appropriate risk management strategies are developed and that the Theatres & Anaesthesia risk register is updated regularly to reflect the current issues facing the service.

To create, collate, interpret, analyse, data to turn it into useful information to enable the Clinical Service Unit to monitor and control performance and quality along with changes in financial and activity modelling. This includes the use of formulae.

Participate and deliver quality assurance checks and visits within the clinical environment e.g. admission areas, theatres and pre-assessment etc. with matrons to review the environment, equipment and ensure it meets the necessary standards.

Participate in quality assurance of facilities for example, when commissioning/relocating services, to ensure that the facilities comply with national guidelines and legislation.

To lead on projects and to be involved in long term strategic planning as part of the core management team in relation to Theatres, Anaesthesia and day surgery.

3. General Management

To attend and contribute as a key member at the Clinical Service Unit Team meetings.

Lead the development of effective measurement of the services within the CSU.

Support the CSU Bronze Commanders rota taking responsible for making day to day service decisions relating to Theatre & Anaesthesia Services operational management escalating to the appropriate triumvirate manager those which cannot be resolved.

Responsible for the delegated budget for the Service Improvement Team, taking every reasonable action to ensure financial balance.

Identify, develop and lead projects and schemes which can feed into and support the Clinical Service Unit waste reduction programme.

Continually develop service provision to ensure it meets the needs of the patient and the business in line with the Trusts strategic direction.

Maintain and manage up-to-date accurate records in relation to his/her team regarding staff absence, education and training and take any necessary action in line with Trust Policy.

Monitor Clinical Service Unit performance highlighting to the triumvirate management any areas of concern.

Retrieve, analyse and interpret information from the Theatre Management System (TMS) in order improve theatre efficiency and service delivery. Work with the information team to deliver accurate data on all theatre activity.

Lead the Clinical Service Unit Sustainable Theatres Programme to ensure services are delivered in a sustainable and cost-effective manner. To engage with key stakeholders to further propagate the culture of sustainability and waste reduction across the Trust.

To lead on projects relating to the theatre complex and activity linked with the day surgery unit.

Liaise with Clinical Service Unit Management Teams and the wider multi-disciplinary team to improve theatre efficiencies and productivity. Build and sustain effective communications with stakeholders involved in the shared projects, programmes or tasks as required.

4. Research/Audit Activity

To contribute to staff surveys, Clinical Service Unit patient experience surveys etc to identify areas of improvement.

To regularly monitor and conduct audits such as theatre performance, elective/acute activity levels, theatre utilisation and delayed discharges from Recovery areas.

Support the set-up of clinical trials, work with clinical and research teams to monitor the recruitment of patients and ensure the business process that co-ordinates the R&D programmes are effective.

5. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

7. INFECTION CONTROL

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

8. HEALTH AND SAFETY / RISK MANAGEMENT

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users.

See enclosed JD for Details

Job description

Job responsibilities

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

1. Service Improvement

To take lead responsibility for developing a robust project management framework to support the delivery of service change, including the preparation of a detailed project plan, key outcomes, deliverables, and timescales.

To act autonomously ensuring that daily tasks and workloads are prioritised and completed in agreed time frames. Using excellent interpersonal skills and to hold project leads and accountable managers to account.

Analyse and evaluate the many diverse and conflicting issues associated with the completion of the programme and decide how resources are to be used.

To ensure that projects are delivered within the agreed resources and timescales, providing regular highlight reports to the Clinical Service Unit General Manager and the ADOP Lead for Theatres & Anaesthetics.

To ensure that the work of various sub groups are on track, that the project as a whole is coordinated and that significant issues/problems are raised in a timely manner, enabling early remedial action if required through the development of options and recommendations to mitigate risk.

To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery.

To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Specifically, in relation to the Malignant Hyperthermia service these developments may have a national profile.

Identify, develop and implement new initiatives to provide a cost effective timely service demonstrating specialist knowledge while working with available resources.

To Implement and performance manage adherence to Trust and departmental / service policies.

To ensure active engagement and ownership of key stakeholders in the project, liaising with key professions including clinicians, managers, nursing, service users and planners.

To act as an agent of change, consulting with all stakeholders, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated.

To establish and maintain an effective communications strategy, to ensure that all stakeholders are fully informed.

To take the lead on the development of revised finance and activity plans, working closely with clinical and finance colleagues to identify the costs of the agreed changes and ensure that unintentional cost pressures.

To work with the service leads to develop business cases for equipment or staffing bids required as part of the centralisation.

On behalf of the CSU management group, to ensure training and induction packages are provided for all staff groups across the CSU.

Ensure that appropriate plans, documentation, and procedures are in place when transitioning from the development project to business as usual.

Support the alignment and development of organisational; operational; clinical and workforce policies as a key enabler of effective integration.

Provide effective communications to update stakeholders on programme/project progress.

Make presentations to multi-disciplinary groups of staff on topics associated with the integration programme.

2. Business Delivery and Operational Service Delivery

On behalf of the CSU Management Team and in line with agreed plans to influence and negotiate with stakeholders and managers, to achieve optimum efficiency of theatre utilisation and day surgery, increasing productivity.

To ensure delivery of operational service targets within the Clinical Service Unit whilst ensuring income is maximised and targets achieved.

To line manage the CSUs Quality Improvement Practitioners where appropriate.

Have direct management responsibility for team members, as well as having programme management responsibility for project teams and staff, which may include staff outside of the immediate service area.

To ensure the development of effective business systems and procedures within the Clinical Service Unit.

To ensure that robust activity and financial management systems are in place to maintain business continuity during the planning and commissioning of the service plans.

To ensure that appropriate risk management strategies are developed and that the Theatres & Anaesthesia risk register is updated regularly to reflect the current issues facing the service.

To create, collate, interpret, analyse, data to turn it into useful information to enable the Clinical Service Unit to monitor and control performance and quality along with changes in financial and activity modelling. This includes the use of formulae.

Participate and deliver quality assurance checks and visits within the clinical environment e.g. admission areas, theatres and pre-assessment etc. with matrons to review the environment, equipment and ensure it meets the necessary standards.

Participate in quality assurance of facilities for example, when commissioning/relocating services, to ensure that the facilities comply with national guidelines and legislation.

To lead on projects and to be involved in long term strategic planning as part of the core management team in relation to Theatres, Anaesthesia and day surgery.

3. General Management

To attend and contribute as a key member at the Clinical Service Unit Team meetings.

Lead the development of effective measurement of the services within the CSU.

Support the CSU Bronze Commanders rota taking responsible for making day to day service decisions relating to Theatre & Anaesthesia Services operational management escalating to the appropriate triumvirate manager those which cannot be resolved.

Responsible for the delegated budget for the Service Improvement Team, taking every reasonable action to ensure financial balance.

Identify, develop and lead projects and schemes which can feed into and support the Clinical Service Unit waste reduction programme.

Continually develop service provision to ensure it meets the needs of the patient and the business in line with the Trusts strategic direction.

Maintain and manage up-to-date accurate records in relation to his/her team regarding staff absence, education and training and take any necessary action in line with Trust Policy.

Monitor Clinical Service Unit performance highlighting to the triumvirate management any areas of concern.

Retrieve, analyse and interpret information from the Theatre Management System (TMS) in order improve theatre efficiency and service delivery. Work with the information team to deliver accurate data on all theatre activity.

Lead the Clinical Service Unit Sustainable Theatres Programme to ensure services are delivered in a sustainable and cost-effective manner. To engage with key stakeholders to further propagate the culture of sustainability and waste reduction across the Trust.

To lead on projects relating to the theatre complex and activity linked with the day surgery unit.

Liaise with Clinical Service Unit Management Teams and the wider multi-disciplinary team to improve theatre efficiencies and productivity. Build and sustain effective communications with stakeholders involved in the shared projects, programmes or tasks as required.

4. Research/Audit Activity

To contribute to staff surveys, Clinical Service Unit patient experience surveys etc to identify areas of improvement.

To regularly monitor and conduct audits such as theatre performance, elective/acute activity levels, theatre utilisation and delayed discharges from Recovery areas.

Support the set-up of clinical trials, work with clinical and research teams to monitor the recruitment of patients and ensure the business process that co-ordinates the R&D programmes are effective.

5. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

7. INFECTION CONTROL

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

8. HEALTH AND SAFETY / RISK MANAGEMENT

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users.

See enclosed JD for Details

Person Specification

Qualifications

Essential

  • Graduate level qualification. Study at Masters level or the equivalent in relevant experience. Understanding of the Health & Social care management environment and roles/responsibilities within it
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately. Performance management methodology
  • Knowledge and awareness of:
  • National targets and the NHS Plan
  • National Service Frameworks
  • Clinical Governance
  • Knowledge of Lean methodology and Service Improvement processes

Desirable

  • Management Qualification.
  • Masters degree in a relevant subject

Additional requirements

Essential

  • Prepared to join Clinical Service Unit escalation rota

Experience

Essential

  • Significant or substantial experience at middle management level in the NHS, including business planning, budgetary management and service improvement.
  • Able to prepare business cases/lead others through the process. Significant or substantial experience of working within an acute hospital environment.

Desirable

  • Experience in presentation, coaching and facilitation.

Skills & behaviours - Essential

Essential

  • Motivated and enthusiastic
  • Assertive& Decisive
  • Excellent time management
  • Proven interpersonal skills
  • Sensitive to staff issues
  • Confident/assertive in own abilities
  • Able to adapt to rapid change
  • Able to work well under pressure and prioritise effectively
  • Resilient and tenacious
  • Ability to analyse complex information to support managerial decision making
  • Good communication, presentation & interpersonal skills
  • Performance Management skills
  • Strong prioritisation skills with the ability to manage competing demands
  • Able to influence, negotiate and build working relationships
  • Self-motivated, highly organised, focussed and results oriented and can lead and deliver through others
  • Ability to cope with high levels of pressure
  • Has the ability to quickly and effectively establish the respect of colleagues and other health professionals
  • Sound knowledge of IT systems and the ability to extract data, develop & analyse report

Desirable

  • Ability to cope with high levels of pressure
  • Able to influence, inspire, and effectively work with those around them
Person Specification

Qualifications

Essential

  • Graduate level qualification. Study at Masters level or the equivalent in relevant experience. Understanding of the Health & Social care management environment and roles/responsibilities within it
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately. Performance management methodology
  • Knowledge and awareness of:
  • National targets and the NHS Plan
  • National Service Frameworks
  • Clinical Governance
  • Knowledge of Lean methodology and Service Improvement processes

Desirable

  • Management Qualification.
  • Masters degree in a relevant subject

Additional requirements

Essential

  • Prepared to join Clinical Service Unit escalation rota

Experience

Essential

  • Significant or substantial experience at middle management level in the NHS, including business planning, budgetary management and service improvement.
  • Able to prepare business cases/lead others through the process. Significant or substantial experience of working within an acute hospital environment.

Desirable

  • Experience in presentation, coaching and facilitation.

Skills & behaviours - Essential

Essential

  • Motivated and enthusiastic
  • Assertive& Decisive
  • Excellent time management
  • Proven interpersonal skills
  • Sensitive to staff issues
  • Confident/assertive in own abilities
  • Able to adapt to rapid change
  • Able to work well under pressure and prioritise effectively
  • Resilient and tenacious
  • Ability to analyse complex information to support managerial decision making
  • Good communication, presentation & interpersonal skills
  • Performance Management skills
  • Strong prioritisation skills with the ability to manage competing demands
  • Able to influence, negotiate and build working relationships
  • Self-motivated, highly organised, focussed and results oriented and can lead and deliver through others
  • Ability to cope with high levels of pressure
  • Has the ability to quickly and effectively establish the respect of colleagues and other health professionals
  • Sound knowledge of IT systems and the ability to extract data, develop & analyse report

Desirable

  • Ability to cope with high levels of pressure
  • Able to influence, inspire, and effectively work with those around them

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Deputy General Manager

Ben Grange

b.grange@nhs.net

Date posted

07 November 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-THE-0052

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX


Supporting documents

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