Leeds Teaching Hospitals

Service Manager (XN08)

The closing date is 23 October 2025

Job summary

We are seeking a motivated and dynamic individual to join our team for a 12-month developmental secondment as Corporate Service Manager, playing a pivotal role in driving forward our Outpatient Transformation Programme and wider initiatives to improve quality and experience and service delivery across the Trust. This opportunity will build on the already well-established programme within LTHT. This is an exciting opportunity for an ambitious individual to make a tangible difference to patient care, operational efficiency, and staff experience. Working closely with senior leaders, clinical teams, and corporate colleagues, you will support the design, implementation, and monitoring of innovative approaches to outpatient care and broader service improvements.

Expected Shortlisting Date

24/10/2025

Planned Interview Date

05/11/2025

Main duties of the job

As part of this role, you will work with all Clinical Service Units to standardise practice and improve pathways. You will contribute to embedding GIRFT best practice principles and ensure alignment with collaborative programmes across the West Yorkshire Association of Acute Trusts (WYAAT), working across organisational boundaries to deliver sustainable improvements. Lead and coordinate projects within the Outpatient Transformation Programme, ensuring milestones and deliverables are achieved. Support the development and delivery of Trust-wide performance improvement initiatives, aligning with strategic priorities and system-wide programmes. Embed GIRFT best practice recommendations into outpatient redesign and performance improvement workstreams. Provide high-quality project and programme management support, including business cases, data analysis, and reporting. Work collaboratively with clinicians, operational managers, and corporate services to identify opportunities for efficiency and quality improvements. Monitor and report on performance, identifying risks and recommending evidence-based solutions

About us

The Service Manager will manage a complex programme of interdependent projects across clinical service units to ensure development of financially affordable solutions to capacity and quality issues that affect multiple areas of the Trust and where appropriate work with partners in the community so that organisational boundaries are not a barrier to implementation. This will enable the development, delivery and maintenance of all activity data capture associated with the CDC (Community Diagnostics Centre) ensuring that it delivers a sustainable business as usual model. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

03 October 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

C9298-TEX-0085

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

The Service Manager will manage a complex programme of interdependent projects across clinical service units to ensure development of financially affordable solutions to capacity and quality issues that affect multiple areas of the Trust and where appropriate work with partners in the community so that organisational boundaries are not a barrier to implementation. This will enable the development, delivery and maintenance of all activity data capture associated with the CDC (Community Diagnostics Centre) ensuring that it delivers a sustainable business as usual model. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity.

Please see the attached job description for further information

Job description

Job responsibilities

The Service Manager will manage a complex programme of interdependent projects across clinical service units to ensure development of financially affordable solutions to capacity and quality issues that affect multiple areas of the Trust and where appropriate work with partners in the community so that organisational boundaries are not a barrier to implementation. This will enable the development, delivery and maintenance of all activity data capture associated with the CDC (Community Diagnostics Centre) ensuring that it delivers a sustainable business as usual model. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity.

Please see the attached job description for further information

Person Specification

Experience

Essential

  • Experience at middle management level in the NHS, including business planning, budgetary management and service improvement

Desirable

  • Able to prepare business cases/lead others through the process. Experience in presentation, coaching and facilitation.

Qualifications

Essential

  • Graduate level qualification. Study at Masters level or the equivalent in relevant experience. Understanding of the Health and Social care management environment and roles and responsibilities

Desirable

  • Ability to assimilate & co-ordinate various agendas prioritising appropriately. Performance management methodology

Skills & Behaviours

Essential

  • Ability to analyse complex information to support managerial decision making. Good communication, presentation & interpersonal skills.
  • Able to influence, negotiate and build working relationships. Motivated and enthusiastic. Assertive& Decisive. Excellent time

Desirable

  • Performance Management skills. Strong prioritisation skills with the ability to manage competing demands.
Person Specification

Experience

Essential

  • Experience at middle management level in the NHS, including business planning, budgetary management and service improvement

Desirable

  • Able to prepare business cases/lead others through the process. Experience in presentation, coaching and facilitation.

Qualifications

Essential

  • Graduate level qualification. Study at Masters level or the equivalent in relevant experience. Understanding of the Health and Social care management environment and roles and responsibilities

Desirable

  • Ability to assimilate & co-ordinate various agendas prioritising appropriately. Performance management methodology

Skills & Behaviours

Essential

  • Ability to analyse complex information to support managerial decision making. Good communication, presentation & interpersonal skills.
  • Able to influence, negotiate and build working relationships. Motivated and enthusiastic. Assertive& Decisive. Excellent time

Desirable

  • Performance Management skills. Strong prioritisation skills with the ability to manage competing demands.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

General Manager

Leigh Hawkins

leigh.hawkins3@nhs.net

Details

Date posted

03 October 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time, Flexible working

Reference number

C9298-TEX-0085

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Supporting documents

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