Job summary
An
exciting opportunity has arisen for a Quality Governance and Complaints
Co-ordinator to join the existing Quality Governance team within Specialty
and Integrated Medicine (SIM) Clinical Service Unit. We are small,
experienced team who are motivated to work with our clinical teams to ensure
we provide the best possible care to our patients.
Are
you passionate about making a difference? Are you looking for an opportunity
to ensure patients receive excellent quality, safe and effective care? Do you
want to use your excellent administrative skills to support the clinical
teams? If the answer is yes, we would love to hear from you.
We
are seeking an enthusiastic and motivated individual with excellent attention
to detail to join our Quality Governance team within Specialty and Integrated
Medicine (SIM) Clinical Service Unit (CSU), as Quality Governance and
Complaints Co-ordinator.
The
candidate will be responsible for the co-ordination of complaint responses
within the CSU as well as assisting the Lead Nurses for Clinical Quality and
Education and the Quality Manager in ensuring the CSU has robust Quality
Governance processes in place, enabling us to provide the best possible care
for our patients. The role will involve working with the Lead Nurses for
Clinical Quality and Education and Quality Manager as well as the medical,
nursing and management teams within SIM.
Applicants
should have a broad range of administration skills.
Main duties of the job
The
role of the Quality Governance and Complaints Co-ordinator is to provide a
comprehensive administrative support to the Quality Team and wider team in
SIM CSU (where it is Quality Governance related). This includes (but is not
limited to):
Co-ordinating multiple meetings per
month by booking meeting rooms, preparing and circulating agendas, preparing
slides or other documents.
Attending the meetings and
producing high quality minutes in a timely manner.
Collating and co-ordinating the
CSUs complaint responses and ensuring deadlines are met, liaising with the
clinical teams to achieve this. Uploading action logs from complaints to
Datix.
Tracking patient safety reviews and
investigations and uploading action logs to Datix.
Assisting the Quality Manager and
Lead Nurses for Clinical Quality in the oversight of the Quality Governance
portfolio including:
- Incidents
- Duty of Candour
- Risk register
- Clinical guidelines
- Best Practice Guidance
- Complaints and PALS
- Friends and Family Test
- External Agency Visits
- Claims and inquests
- Audit
- Safeguarding
- Health and Safety
- Mortality and morbidity reviews
- Perfect Ward dashboard (metrics)
- Sharing of learning and
implementation of improvements
Assist and support the wider SIM
teams with Quality Governance related queries.
About us
Specialty
& Integrated Medicine (SIM) Clinical Service Unit (CSU)
Specialty
& Integrated Medicine (SIM) is home to a variety of services at the
Trust. There are wards covering the following specialties: General Medicine,
Older Peoples Medicine, Infectious Diseases/Travel Medicine, Diabetes and
Endocrinology. We also have outpatient facilities for Diabetes,
Endocrinology, Intravenous Antibiotics, HIV and Sexual Health.
SIM
CSU Quality Team
The
team comprises of two Lead Nurses for Clinical Quality and Education, one
Quality Manager and this post, Quality Governance and Complaints
Co-ordinator. We are a small, friendly team who work closely together and
share a passion for working with the wider SIM team to ensure our patients
receive the best possible care.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
An
exciting opportunity has arisen for a Quality Governance and Complaints
Co-ordinator to join the existing Quality Governance team within Specialty
and Integrated Medicine (SIM) Clinical Service Unit. We are small,
experienced team who are motivated to work with our clinical teams to ensure
we provide the best possible care to our patients.
Are
you passionate about making a difference? Are you looking for an opportunity
to ensure patients receive excellent quality, safe and effective care? Do you
want to use your excellent administrative skills to support the clinical
teams? If the answer is yes, we would love to hear from you.
We
are seeking an enthusiastic and motivated individual with excellent attention
to detail to join our Quality Governance team within Specialty and Integrated
Medicine (SIM) Clinical Service Unit (CSU), as Quality Governance and
Complaints Co-ordinator.
The
candidate will be responsible for the co-ordination of complaint responses
within the CSU as well as assisting the Lead Nurses for Clinical Quality and
Education and the Quality Manager in ensuring the CSU has robust Quality
Governance processes in place, enabling us to provide the best possible care
for our patients. The role will involve working with the Lead Nurses for
Clinical Quality and Education and Quality Manager as well as the medical,
nursing and management teams within SIM.
Applicants
should have a broad range of administration skills, particularly the
ability to take high quality, detailed
minutes at speed, with excellent attention to detail. It is essential that
the person is able to work under pressure and prioritise their work load
accordingly with excellent organisational skills.
Applicants
would benefit from experience of Quality Governance and Complaints processes
however this is not essential as full training and support will be provided.
For
further information or an informal discussion about this position please
contact:
Emma Tunnacliffe, Quality Manager
at emma.tunnacliffe@nhs.net
We
look forward to hearing from you.
Within
your application please provide as many examples as possible to demonstrate
that you have the necessary skills and experience for this post
Job description
Job responsibilities
An
exciting opportunity has arisen for a Quality Governance and Complaints
Co-ordinator to join the existing Quality Governance team within Specialty
and Integrated Medicine (SIM) Clinical Service Unit. We are small,
experienced team who are motivated to work with our clinical teams to ensure
we provide the best possible care to our patients.
Are
you passionate about making a difference? Are you looking for an opportunity
to ensure patients receive excellent quality, safe and effective care? Do you
want to use your excellent administrative skills to support the clinical
teams? If the answer is yes, we would love to hear from you.
We
are seeking an enthusiastic and motivated individual with excellent attention
to detail to join our Quality Governance team within Specialty and Integrated
Medicine (SIM) Clinical Service Unit (CSU), as Quality Governance and
Complaints Co-ordinator.
The
candidate will be responsible for the co-ordination of complaint responses
within the CSU as well as assisting the Lead Nurses for Clinical Quality and
Education and the Quality Manager in ensuring the CSU has robust Quality
Governance processes in place, enabling us to provide the best possible care
for our patients. The role will involve working with the Lead Nurses for
Clinical Quality and Education and Quality Manager as well as the medical,
nursing and management teams within SIM.
Applicants
should have a broad range of administration skills, particularly the
ability to take high quality, detailed
minutes at speed, with excellent attention to detail. It is essential that
the person is able to work under pressure and prioritise their work load
accordingly with excellent organisational skills.
Applicants
would benefit from experience of Quality Governance and Complaints processes
however this is not essential as full training and support will be provided.
For
further information or an informal discussion about this position please
contact:
Emma Tunnacliffe, Quality Manager
at emma.tunnacliffe@nhs.net
We
look forward to hearing from you.
Within
your application please provide as many examples as possible to demonstrate
that you have the necessary skills and experience for this post
Person Specification
Experience
Essential
- Evidence of continued professional development.
- Extensive knowledge of MS Office applications. Excel, Word, Powerpoint, Internet, Outlook, Teams.
- Knowledge of medical terminology, anatomical, physiological terms and of health care record content.
- Knowledge and experience of Clinical Governance Agenda.
- Experience of working within a team.
- Excellent written, verbal, aural and oral skills.
- Excellent ability to take and transcribe high quality minutes of meetings in a timely manner.
- Excellent time management skills and ability to organise own work independently and adapt to changing priorities.
- Ability to work under pressure.
- Ability to communicate with people at all levels.
- Excellent attention to detail.
- Willingness to learn new skills.
Desirable
- Experience in a clinical/quality governance role.
- Knowledge and experience of quality governance related systems such as Datix or Ulysses.
Qualifications
Essential
- GCSE grade C or above English and Mathematics.
- Business administration qualification (e.g. NVQ /QCF Level 3) or equivalent experience in an administrative role.
Desirable
- RSA 2 or equivalent typing.
- ECDL Advanced Excel or equivalent.
Skills & behaviours
Essential
- Ability to work as a team member.
Additional Requirements
Essential
- Ability to use VDU for long periods during working day.
Person Specification
Experience
Essential
- Evidence of continued professional development.
- Extensive knowledge of MS Office applications. Excel, Word, Powerpoint, Internet, Outlook, Teams.
- Knowledge of medical terminology, anatomical, physiological terms and of health care record content.
- Knowledge and experience of Clinical Governance Agenda.
- Experience of working within a team.
- Excellent written, verbal, aural and oral skills.
- Excellent ability to take and transcribe high quality minutes of meetings in a timely manner.
- Excellent time management skills and ability to organise own work independently and adapt to changing priorities.
- Ability to work under pressure.
- Ability to communicate with people at all levels.
- Excellent attention to detail.
- Willingness to learn new skills.
Desirable
- Experience in a clinical/quality governance role.
- Knowledge and experience of quality governance related systems such as Datix or Ulysses.
Qualifications
Essential
- GCSE grade C or above English and Mathematics.
- Business administration qualification (e.g. NVQ /QCF Level 3) or equivalent experience in an administrative role.
Desirable
- RSA 2 or equivalent typing.
- ECDL Advanced Excel or equivalent.
Skills & behaviours
Essential
- Ability to work as a team member.
Additional Requirements
Essential
- Ability to use VDU for long periods during working day.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
