Job responsibilities
The
Service Manager operationally manages the specialty of General Internal
Medicine ensuring the delivery of a high quality, effective and efficient
service. The Service Manager is responsible for a number of CSU wide duties
including: delivery of the waste reduction programme in the CSU; leadership
of the Leeds Improvement Method programme in the CSU; and management of the
CSUs medical deployment team including the coordination of the Resident
Doctor workforce.
The
post holder will report to the General Manager and work in partnership with
senior medical and nursing colleagues within Specialty and Integrated
Medicine CSU and the wider trust, to ensure delivery of the portfolio of
Specialty and Integrated Medicine
activities within a financially sustainable model.
The
Service Manager will be responsible for a complex programme of interdependent
projects across a number of specialties and the development of financially
affordable solutions to capacity and quality constraints and the integration
of services across the health economy. This will enable the development,
delivery and maintenance of performance targets and plans.
Working
in partnership with clinical staff, commissioners, managers and service
users, the post holder will lead the redesign of services and business
processes, and be responsible for facilitating the involvement of all
stakeholders to ensure timescales are met and service benefits realised. The
Service Manager will ensure that robust service delivery and financial
management systems are in place during the planning period to maintain
business continuity. Specifically the post holder will work with their Lead
Clinicians, Business Managers and Matrons, ensuring that operational
performance and access targets are met, and take the lead in developing
effective business processes and systems within the department to enable the
sustained delivery of key operational targets.
To
be responsible for, and line manager of, the medical deployment
administration and clerical function within Department. The Service Manager
will work closely with departmental rota coordinators and the Medical
Education and Trust Medical Deployment team to ensure the effective delivery
of large and complex resident doctor rotas as well as regular rotations of
the resident medical workforce.
To
lead on the CSUs challenging Waste reduction Programme seeking opportunities
to deliver cost effective and highly productive care across the CSU. To
engage with workforces across the CSU to generate ideas for waste reduction
and help realise the potential of these ideas.
To
lead on the use of the Leeds Improvement Method across the CSU to deliver
quality improvements to the benefit of patients and staff. The Service
Manager will be supported by the Business Support Manager in educating and
upskilling the CSU workforce to use the method to tackle service delivery
challenges and deliver lean solutions.
To
deputise for the General Manager as required.
Organisation
Chart
Knowledge,
Skills and Experience Required
Please
see the attached person specification
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally
the following are core values which relate specifically to this post:
Commitment to ensuring the delivery
of high quality evidence based care
Professional image and positive
approach to problem solving.
Maintain positive working
relationships with others
Commitment to own personal and
professional development and the development of others within the team.
Honest and fair minded with a
positive attitude to change.
Willingness and ability to travel
around and between Trust sites, and to key stakeholders.
Promotes a culture of equality,
mutual respect, and diversity
Is regarded as having integrity and
trusted by others
Core
Behaviours and Skills
Ability to work under significant
and sustained pressure and to highly demanding and often conflicting
timescales.
Ability to maintain systems for
keeping abreast of changes in the NHS and their impact on the Directorate
Commitment to team working with the
ability to take personal responsibility for difficult decision making
Ability to monitor, maintain and
improve service delivery
Awareness of strategic direction
and ensure local business plans take account of the overall direction of the
Trust
Ability to communicate and network
effectively, negotiate and influence others taking into account the
multi-professional and organisational cultures
Highly developed communication
skills to enable the development of workforce and capacity planning and
ensure that departmental business plans and continually changing service
plans and schedules are updated to meet service needs
Ability to produce a range of
documents to varying audiences, both internal and external to the Trust some
of which is of a confidential, sensitive or contentious nature
Possess change management skills to
include service reconfiguration
Ability to establish processes and
systems within the Directorate to develop and monitor financial and business
plans across specialist services working collaboratively with other
Directorates
Core
Knowledge and Understanding
Demonstrates an understanding of
both the NHS culture and of the cultures of the different health professional
groups
Sound understanding of the NHS
modernisation agenda to include priorities from the Department of Health,
Monitor, Healthcare Commission, National, Local and Trust Targets
Work within the Trusts Standing
Orders and Standing Financial Instructions and Clinical Governance
arrangements
Work within the Trusts Capital and
Corporate Planning procedures
Understanding and experience of
effective information analysis, data interpretation and presentation, and
software applications essential for communicating business, finance and
workforce plans
Good sound knowledge and
understanding of writing comprehensive business cases
Work within the Trusts HR guidance
and toolkits for HR processes to include workforce planning, recruitment and
selection, honorary contracts, investigations.
Understanding of Trust Policies and
Procedures eg HR/Risk Management/Clinical Governance
Understanding of Commissioning,
contracting and service agreements to include payment by results
Understanding of management and
operational arrangements in the Trust
Key
Responsibilities
1.
Business Delivery and Operational Service Delivery
To lead on the delivery of
operational service targets within the Clinical service Unit to ensure that
income is maximised and targets achieved.
To line manage the Business Manager
or Assistant Business Manager where appropriate, and have overall
accountability for the performance of the patient administration function,
ensuring services are managed within agreed budgets.
To ensure the development of
effective business systems and procedures within the Directorate.
To ensure that robust activity and
financial management systems are in place to maintain business continuity
during planning and commissioning of the service plans.
To monitor contract activity and
ensure that systems are in place to deliver planned contract activity.
To ensure that appropriate risk
management strategies are developed and that the specialty risk register is
updated regularly to reflect the current issues facing the service.
Delegated budget holder responsible
for financial management and governance.
To be involved in budget setting
for services
To create, collate, interpret,
analyse, data to turn into useful information to enable Clinical Service Unit
to monitor and control performance and quality along with changes in
financial activity modelling. This includes the use of formulae.
Participate and deliver quality
assurance checks and visits within the clinical environment e.g. wards,
outpatients etc. with matrons to review the environment, equipment and ensure
it meets the necessary standards.
Participate in quality assurance of
facilities for example, when commissioning/relocating services, to ensure
that facilities comply with national guidelines and legislation.
To participate in the CSU daily
operational management structure as the Leader on Point dealing with
escalations affecting patient flow, discharge and operational delivery across
the CSU.
