Job responsibilities
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
RSA III Typing/Wordprocessing or
equivalent
Minimum five GCSE (or equivalent)
grade C or above
European Computer Driving License
(ECDL)
Experience at PA standards gained
over a significant period
Knowledge of clinical/operational
areas that the service area interacts with
An ability to accurately transcribe
complicated/complex audio tapes, notes and type complicated medical
information while subject to frequent interruption.
The ability to cope with the
sometimes emotional nature of the work when dealing with situations requiring
sensitivity involving colleagues and patients.
An ability to exercise judgment
when dealing with patient enquiries to evaluate and resolve situations.
Understanding knowledge of office
based procedures/systems gained over a significant period
Experience of using a variety of IT
applications in a Windows based environment
Understanding of medical and
terminology
Knowledge of websites
6. THE LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally,
the following are core values which relate specifically to this post:
Professional approach and attitude
to work, patients and colleagues
Flexibility in approach to work and
colleagues
Team worker
Attention to detail
Accuracy of work
Reliable
Honest
Commitment to quality of work
Respect for confidentiality
Committed to self-development
Adheres to procedures
7. WEST YORKSHIRE ASSOCIATION OF ACUTE
TRUSTS (WYAAT)
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of
Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across
West Yorkshire and Harrogate working together to provide the best possible
care for our patients.
By
bringing together the wide range of skills and expertise across West
Yorkshire and Harrogate we are working differently, innovating and driving
forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS
Trust this is your opportunity to be a part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition
8. CORE BEHAVIOURS AND SKILLS
Excellent organizational skills
with the ability to work both independently and as part of a team, prioritise
workload, work under pressure, multi-task and meet deadlines
Highly developed interpersonal
skills with the ability to communicate clearly and effectively at all levels,
i.e. patients, colleagues and health professionals, within the Trust and externally
Must be tactful and diplomatic
Interpretation and analysis of
reports, databases and spreadsheet information
Proactive approach to working
Commitment to ensuring work is
completed and targets met within the timescales dictated by the NHS and Trust
protocols
Supportive and helpful to patients
and Trust employees at all levels
Compassionate and understanding
with the ability to demonstrate integrity and respect confidentiality
Ability to adapt to new working
practices and processes
Effective communication skills,
verbal and written, at all levels
Ability to work within local, Trust
and NHS processes and protocols
Seeks to develop and improve
services
Demonstrate a commitment to Team
working both internally and externally
Enthusiastic
Calm disposition
Flexibility in work and workload
Prioritisation skills
Assertive/confident
Use of initiative
Time management
Ability to work accurately under
pressure
9. CORE KNOWLEDGE AND UNDERSTANDING
An understanding of Trust and
National standards/targets applicable to their service area
Clear knowledge/understanding of
medical terminology applicable to the service area
An understanding and appreciation
of complimentary service areas/functions
Well developed knowledge and experience
of operating and utilizing information systems, software applications and
office equipment
Aware of the Data Protection Act
and appropriate care of patient information
Have achieved a good standard of
general education with qualifications and experience pertinent to the role
Diary management
Arranging meetings
General office practice
Understanding of the department
10. PRINCIPAL DUTIES & AREAS OF
RESPONSIBILITY
Provide a full range of highly
experienced secretarial skills such as diary management, typing of
confidential correspondence, agendas, minutes of meetings, reports,
briefings, newsletter, and other documentation in relation to junior doctor
rotas.
Responsible for making decisions on
processes relating to the deployment of junior doctors and the management of
the junior doctor rotas
Manage and maintain Trust Intranet
pages with detailed information Specialty and Integrated Medicine CSU wards
and outlier arrangements to ensure Trust staff have access to relevant
documentation and information on medical cover
Several times a week required to
provide and receive complex information from Trust Consultants, Medical
Deployment Officer etc relating to the deployment of Junior Doctors, relaying
of information to and decisions from the Medical Deployment team
Responsible for facilitating the
successful resolution to issues received relating to medical cover on
Specialty and Integrated Medicine CSU and outlying wards
Creating and maintaining
appropriate record systems for the maintenance of rotas
Using a range of IT skills to
support the Junior Doctor Rota Planning, e.g. maintenance of databases and
development of spreadsheets, inputting and reporting from these on a regular
basis and preparation of PowerPoint presentations.
Assist the Business Manager by
providing essential cover in the absence of the Senior Rota Coordinator
taking responsibility for the provision of vital administrative support to
the Consultant team.
Liaising with Consultants, Medical
Deployment and Trust Managers as and when required.
Respond to written and telephone
enquiries in a polite and helpful manner, prioritizing messages and taking
responsibility for any follow-up action
Work as part of the administration
team and, when necessary, provide inter-departmental cover when required
Comply with the requirements
dictated by regulatory bodies and their code of practice throughout all
disciplines in the Directorate, the Leeds Teaching Hospitals Trust and the
NHS
The post-holder may be expected to
deputise in a supervisory capacity as and when required
Create and manage relevant files
both electronically and manually for the Consultant Lead for Junior Doctor
Rota Planning
Organise venues for meetings eg.
Trust Local Induction, Feedback Sessions etc, arrange catering and travel
arrangements
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed safe working
procedures, and reporting incidents using the Trust Incident Reporting
system.
Infection
Control
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
Equality
and Diversity
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
Patient
and Public Involvement
The
Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a
responsibility to listen to the views of patients and to contribute to
service improvements based on patient feedback.
Training
and Personal Development Continuous Professional Development
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
Respect
for Patient Confidentiality
The
jobholder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
11. COMMUNICATION & WORKING RELATIONSHIPS
The
postholder is required to maintain effective communication links with the
staff working within all service areas of pharmacy. Provide and receive
routine information arranging internal and external meetings.
The
post holder will be required to establish, maintain and respect working
relationships and communication networks associated with the post. Communication will include those
organisations, individuals and institutions which the post holder comes into
contact with.
