Job responsibilities
3. JOB DIMENSIONS
The
Assistant PSC will manage their defined areas within the speciality and will
be responsible for prioritising work, developing staff, reviewing working
practices to ensure the effective running of the department and effective
communication structures are implemented.
They will ensure that processes/procedures comply with legislation
requirements covering Health & Safety, Data Protection and
Confidentiality.
4. ORGANISATIONAL CHART
5. KNOWLEDGE, SKILLS AND EXPERIENCE
REQUIRED
Please
read the Person Specification for full details of knowledge and skills
required.
Essential
skills include:
A good standard of basic education
Ability to work on their own
initiative and to stringent deadlines
Ability to manage a team of staff.
A thorough understanding of the
patient pathway
Able to work with staff with
varying levels of authority
A knowledge of the rules governing
eligibility for NHS treatment
6. THE LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centered
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Essential
core values include:
The post-holder is expected to be
honest, fair and consistent in their approach and to accept responsibility
for ones own achievements, acts and omissions.
Respect confidentiality in line
with National, Trust and local policies and guidelines.
A positive and professional
attitude.
Committed to providing the highest
quality of administrative support themselves and through management of their
staff.
To promote, support and work
towards the delivery and achievement of the Trusts and departments
objectives.
Maintain and improve quality of
service.
A business like appearance.
Commitment to own personal &
professional development as agreed with their line manager.
Commitment to their teams personal
& professional development.
7. CORE BEHAVIOURS AND SKILLS
Essential
core behaviours and skills include:
The post-holder will be expected to
be diplomatic, self-motivated and enthusiastic with a professional attitude.
The post-holder will be expected to
be a good team player, with the ability to work flexibly in a diverse and
demanding environment to meet the evolving needs of the department.
To support and guide their team,
including the development of an induction programme for new members of staff.
To provide a high standard
confidential, effective and accurate administration service.
Communicate sensitively and
effectively with patients, relatives, colleagues and all other healthcare
professionals themselves and through management of their staff.
Respect the working environment, to
be responsible for ones own acts and omissions in relation to Health &
Safety.
Responsible for appropriate use of
equipment within the working environment.
A
willingness to undergo all training requirements necessary for the post
8. CORE KNOWLEDGE AND UNDERSTANDING
Essential
core knowledge and understanding to include:
The post-holder to possess a good
standard of written and spoken English.
Basic computer literacy and
willingness to further computer skills.
A thorough understanding of all
policies and procedures governing the Trusts approach and delivery to
Patient Administration.
An understanding of team management
and the policy and procedures governing the Trusts approach to managing
staff.
9. PRINCIPAL DUTIES & AREAS OF
RESPONSIBILITY
Staff
Supervision
Coordinate the day to day
activities of a team of administrative staff including clerical officers,
medical secretaries and supervisors.
To maintain regular communications
with all staff to ensure they all receive and participate in briefings and
are aware of knowledge and information relating to them and their role.
To be actively involved in the
recruitment process.
To ensure that joint working and
close co-operation is developed and maintained with staff both internal and
external, providing the clinical/operational services in order to maintain a
complete and seamless service to patients.
Continually review staffing levels
and ensure there is adequate cover for staff during periods of absence or
flexible working practices in order to maintain a quality service.
Train and supervise members of
their team in all aspects of patient administration service and exceptional
customer service, motivating, improving performance and promoting team values
to achieve required outcomes. Contribute
to the identification and planning of development needs for the team and
individuals.
Contribute to the assessment of
staff performance against objectives and be responsible for the performance
development reviews of individuals. On
a day to day basis support individual learning and development.
Service
Management
To take a lead role in the
management of elective lists, ensuring that all patients are seen within the
required time scales and in accordance with NHS targets and Trust policies.
Responsible for the collection of
data and performing regular audits by random sample. Depending upon the outcome of the audit,
taking follow steps as necessary with instruction to fix any issues.
To maintain and administer relevant
information systems and review monitor systems. This may include
troubleshooting problems, referring to the appropriate department as required
and some evening / weekend contact. Also, being responsible for performing daily
back up of relevant data base where appropriate.
Responsible for ensuring the
integrity of the system and that it meets the requirements of the Data
Protection Act.
Support management in liaising with
Information Services Department to provide data as required.
To ensure all patients enquiries
are dealt with in a friendly and professional manner and that patient admin
staff provide exceptional customer service
Monitor administrative processes to
ensure all are completed within agreed timescales.
Deal with complex enquires from
staff/patients/relatives/visitors investigating and researching matters
thereby providing information/guidance and advice to others to ensure their
queries have been dealt with. This could
involve managing the complaints process, monitoring response times, seeking
out information to be able to prepare straightforward response, or to assist
in the provision of a response, to the complaint.
Undertake general administrative
duties including filing, typing, photocopying, faxing, arrangement of
meetings and dealing with general communication.
.
Such other duties at a comparable
level of responsibility as may be allocated to the post or post-holder.
Comply with the requirements
dictated by regulatory bodies and their code of practice throughout all
disciplines in the CMT, the Leeds Teaching Hospitals Trust and the NHS
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed safe working
procedures, and reporting incidents using the Trust Incident Reporting
system.
Infection
Control
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
.
Equality
and Diversity
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
Patient
and Public Involvement
The
Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a
responsibility to listen to the views of patients and to contribute to
service improvements based on patient feedback.
Training
and Personal Development Continuous Professional Development
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role.
Respect
for Patient Confidentiality
Individual
patients have an entitlement to have their affairs dealt with
confidentially. There are established
rules and conventions applying to professional staff and you should, where
appropriate, familiarise yourself with these.
In any event, no member of staff should divulge information about the
identity of the medical condition of any patient to anybody who does not have
a clear entitlement and need to receive it.
Staff need to be aware of the Data Protection Act.
Similar
constraints apply to the passage of personal information about members of
staff.
11. COMMUNICATION & WORKING
RELATIONSHIPS
It
is essential that the Assistant PSC maintains and develops good working
relationships with all staff. This w
