Job responsibilities
JOB
PURPOSE
The
post holder will manage a clinical service unit or clinical support unit,
comprising a number of specialties or support services supporting the
Clinical Director, the post holder will be responsible for the overall
delivery of service, quality, financial and other targets as determined by
the Executive Directors. In
partnership with the Clinical Director, the post holder will be responsible
for business, workforce and financial planning within his/her own unit, and
will work closely with other managers and clinicians to support Trust-wide
objectives.
JOB
DIMENSIONS
- In partnership with the Clinical Director,
responsible for the management of identified clinical and/or related services
within a unit
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Manage the performance of the unit against key targets and measures
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Ensure that resources are deployed effectively and that robust processes are
in place to support the provision of efficient, high quality, services
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Responsible for relevant capital programmes and associated budgets
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Ensuring Staff, Patient & Public involvement in service development
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Developing and sustaining capacity and capability in the unit
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Ensure that the clinical activities are appropriately recorded in order to
maximise income opportunities related to service provision
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Engaging on behalf of the unit with
internal and, where appropriate, external stakeholders; promoting
partnerships and co-operative working
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Ensure business continuity and risk management arrangements are in place in
the unit
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Contribute to the delivery of Trust objectives
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
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Proven leadership skills
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Educated to degree level and evidence of continuing professional development
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Evidence of successful operational management at a middle/senior management
level
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Knowledge and experience of a range of management disciplines, including some
of the following - finance, people management, commissioning, risk
management, performance management,
service improvement and change management
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Developed communication and facilitation skills
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Personal resilience and ability to prioritise work to meet challenging
deadlines through effective time/workload management
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Experience of managing multi-stranded situations where there may be conflicts
of opinions involving a wide range of stakeholders.
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Ability to make judgements and decisions leading to resolution through
effective negotiation/problem solving
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Strong analytical skills; literacy, IT and numeracy skills with the ability
to produce a range of documents or presentations for a wide variety of
audiences
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Demonstrates a sound understanding of NHS
priorities, including National, Local and Trust Targets
CORE
BEHAVIOURS AND SKILLS
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Strong, inclusive leadership style, team building
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Ability to work under significant pressure and to demanding timescales.
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Maintain systems for keeping abreast of changes in the NHS
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Commitment to team working with the ability to take personal responsibility
for difficult decision making.
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Ability to deliver service redesign projects
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Ability to monitor, maintain and improve service delivery.
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Awareness of strategic direction and ensure local business plans take account
of the overall direction of the Trust; proven track record in the development
and delivery of business plans and business development cases
CORE
KNOWLEDGE AND UNDERSTANDING
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Comprehensive knowledge of NHS Improvement Plan and timescales for delivery
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Sound knowledge and understanding of developing and presenting effective
business cases.
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Understanding of Standing Orders, Standing Financial Instructions and
Clinical Governance arrangements
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Capital and Corporate Planning procedures
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Understanding of relevant National Service Frameworks, NICE guidance and
other governance initiatives and how they impact on services in the unit
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Understanding of key Policies and Procedures e.g. HR/Risk Management/Clinical
Governance.
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Commissioning, contracting and service agreements to include payment by
results
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Understanding of management and operational arrangements in the Trust and
wider health community e.g. Clinical Commissioning Groups (CCGs), National
Commissioning Board (NCB) and the Independent Sector.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
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In partnership with the Clinical Director, manage the performance of the
unit, providing regular reports to the Chief Nurse/Deputy Chief Executive
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Management of delegated pay and non-pay budgets and maintaining financial balance
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Responsible for ensuring robust processes are in place for patient
administration and to record and code activity within the unit, ensuring
income is received.
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Leads the development of business cases whether for changes to service, new
equipment or new posts
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Line management of designated unit staff, for example Business/Patient Service Manager(s)
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Ensure regular and effective appraisal and personal development planning for
staff who work in the unit
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Leads service planning and strategy within the unit, engaging with Clinical
Director, Head of Nursing (or equivalent) and corporate functions
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Ensures the involvement of patients, staff and other stakeholders in service
planning and development including communicating major change to staff and
other stakeholders
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Responsible for ensuring that local and national policies are properly and
consistently interpreted and implemented within the unit
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Responsible for agreeing and delivering Service Level Agreement contracts in
conjunction with corporate services and other stakeholders
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Develop management capability within the team, providing supervision,
coaching and mentorship to others and supporting managers in this process
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In partnership with the Clinical Director and Head of Nursing (or equivalent)
responsible for ensuring that conduct, poor performance/capability and
grievance issues are addressed within the unit in line with Trust policy.
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Responsible for co-ordinating and maintaining the unit risk register and
agreeing actions plans to manage risks
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Work with the Clinical Director and Head of Nursing (or equivalent) to ensure
complaints relating to services are managed within local and national
standards and action plans are agreed, implemented and monitored to ensure
learning within the unit and wider Trust
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Responsible for ensuring Serious Untoward Incidents or other serious
incidents are reported, investigated, resolved and recorded in line with
policy
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Works jointly with Clinical Director, Head of Nursing (or equivalent) and
other clinical staff to ensure there is a clinical audit programme in place.
Identify areas of practice that are to be subject to clinical audit in
conjunction with the Clinical Director and Head of Nursing (or equivalent)
and delegate appropriate resources to undertake this work
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Support the Head of Nursing (or equivalent) in ensuring that the Patient & Public
Involvement Initiative is implemented within the unit
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Identifies and leads projects to modernise and improve service delivery and
patient access. Ensure service is managed
and supports the most effective patient pathways working with other
services to secure a whole systems approach to patient care
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Take part in the Senior Managers on call rota, ensuring that senior managers
and clinicians within the unit are
equipped to act in the event of MAJAX
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Lead specific project work as directed by the Chief Nurse/Deputy Chief
Executive and support others within the unit in this process
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Deputise for the Chief Nurse/Deputy Chief Executive as directed
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Contribute to Trust-wide policy and/or policy development as delegated by the
Chief Nurse/Deputy Chief Executive
COMMUNICATION
& WORKING RELATIONSHIPS
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Agrees and co-ordinates actions with other units to ensure co-operative working, e.g.
between bed-holding and clinical support units
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Uses highly developed influencing and collaboration skills in service
planning and works closely with senior finance managers and budget holders to
ensure that financial plans are developed and delivered within agreed
budgets.
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Uses interpersonal, organisational and communication skills to manage
unit performance and staff
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Develop successful working relationships with internal and external
customers, commissioners, educational and charitable institutions, and
service providers
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Communicates highly complex, sensitive and contentious information to a
multidisciplinary team, e.g. changes to services, staffing levels or ways of
working where there are barriers to acceptance and a significant degree of
hostility. Highly developed interpersonal and communication skills are
required to motivate, empathise with and reassure staff, patients and carers
in these situations.
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Communicates with staff and other stakeholders in situations where there will
be significant hostility, antagonism and resistance and using the highest
level of communication skill will be required to manage and reconcile these
conflicting and opposing views, for example, in major change management
situations
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The post holder will be require to deliver highly complex, sensitive and
contentious information to senior managers, Board members and external
stakeholders, including on occasions, the press, in situations when messages,
open to challenge, will need to be delivered.
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Active involvement with clinical Networks
