Leeds Teaching Hospitals

Clerical Officer/Receptionist (XN02)

The closing date is 29 July 2025

Job summary

An exciting opportunity has arisen for a permanent position within our ever expanding, friendly Seacroft CDC Team. This would be an ideal opportunity for someone looking to expand their experience and knowledge in the Trust. The successful candidate will provide comprehensive admin support for the Radiology team, based at Seacroft Hospital.

If you are a high motivated, enthusiastic and hard-working individual who thrives within a team - this could be the role for you!

Expected Shortlisting Date

11/08/2025

Planned Interview Date

25/08/2025

Main duties of the job

General duties will include making patient appointments, answering telephone and email enquiries from patients, GPs and other hospital departments whilst adhering to departmental guidelines and policies.

Candidates will need excellent communication skills, the ability to work as part of a team, to work under minimal supervision and the ability to meet deadlines. Previous experience of working in an office environment is desirable.

Microsoft office or equivalent is an essential requirement to undertake this varied and interesting role, along with a GCSE or equivalent in English and Maths.

About us

Seacroft Radiology is a bustling peripheral department providing x-ray, CT and ultrasound examinations. There are 2 x-ray suites, 2 CT scanners and 5 ultrasound rooms on-site at Seacroft catering for approximately 600 patients per week.

Our CSU is led by:

Dr Damian Tolan - Clinical Director

Clare Bridge - Head of Profession

Mike Lupton - General Manager.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-RAD-0282

Job locations

Seacroft Hospital

York Road

Leeds

LS14 6UH


Job description

Job responsibilities

Qualifications

Literate and numerate

Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Good command of spoken and written English

NVQ 2 or equivalent level of knowledge /experience in an office or customer care environment

Knowledge/Experience

IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software

Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training)

Previous clerical experience - this could include school/college work experience

Work experience in a health or social care setting (desirable)

Previous reception/customer care experience (desirable)

Training

Commitment to undergo job training as required on:

a range of Patient Administration and other Systems.

participate in in-service and mandatory training

participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP)

Special Knowledge

Insight into role and responsibilities of post

Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.

Be aware of key indicators and service level agreements within the department.

Disposition / Attitude

Able to work as part of a multidisciplinary team

Able to work on own initiative, within agreed departmental guidelines

Professional attitude

Practical Skills

Good interpersonal skills

Effectively communicate with patients and team members

Job description

Job responsibilities

Qualifications

Literate and numerate

Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Good command of spoken and written English

NVQ 2 or equivalent level of knowledge /experience in an office or customer care environment

Knowledge/Experience

IT skills including keyboard and data entry, with the ability to demonstrate proficiency in the use of software

Knowledge of relevant administrative systems and clerical procedures pertaining to the department (acquired through job training)

Previous clerical experience - this could include school/college work experience

Work experience in a health or social care setting (desirable)

Previous reception/customer care experience (desirable)

Training

Commitment to undergo job training as required on:

a range of Patient Administration and other Systems.

participate in in-service and mandatory training

participate in annual performance appraisal with commitment to agreed Personal Development Plan (PDP)

Special Knowledge

Insight into role and responsibilities of post

Be fully conversant with Trust policies and procedures and have complete understanding of standards to be achieved.

Be aware of key indicators and service level agreements within the department.

Disposition / Attitude

Able to work as part of a multidisciplinary team

Able to work on own initiative, within agreed departmental guidelines

Professional attitude

Practical Skills

Good interpersonal skills

Effectively communicate with patients and team members

Person Specification

Other Criteria

Essential

  • Able to fulfil Occupational Health requirements for the post with reasonable adjustments as necessary,

Qualifications

Essential

  • Literate / Numerate
  • NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Desirable

  • NVQ2 in Customer Care

Experience

Essential

  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Previous experience in an office environment (includes work experience at school or college)
  • Commitment to undergo training as required
  • Insight into duties and responsibilities of post

Desirable

  • ECDL or equivalent
  • Working knowledge of patient related databases

Skills and Behaviours

Essential

  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Good interpersonal skills
Person Specification

Other Criteria

Essential

  • Able to fulfil Occupational Health requirements for the post with reasonable adjustments as necessary,

Qualifications

Essential

  • Literate / Numerate
  • NVQ2 in Customer Care or an equivalent level of knowledge/experience
  • Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2

Desirable

  • NVQ2 in Customer Care

Experience

Essential

  • Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
  • Previous experience in an office environment (includes work experience at school or college)
  • Commitment to undergo training as required
  • Insight into duties and responsibilities of post

Desirable

  • ECDL or equivalent
  • Working knowledge of patient related databases

Skills and Behaviours

Essential

  • Motivated, keen to learn
  • Reliable
  • Trustworthy
  • Flexible approach to duties and working practices
  • Good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Seacroft Hospital

York Road

Leeds

LS14 6UH


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

Seacroft Hospital

York Road

Leeds

LS14 6UH


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Seacroft Team Mananger

Kelly Robinson

kelly.robinson9@nhs.net

Details

Date posted

08 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-RAD-0282

Job locations

Seacroft Hospital

York Road

Leeds

LS14 6UH


Supporting documents

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