Job summary
An
opportunity has arisen to join the Radiology & Medical Illustrations
Clinical Service Unit at LTHT.
The
role will report into the Deputy General Manager, & will lead the
Business Managers team. Alongside providing leadership, the Service Manager
will lead activity in Interventional Radiology (IR) & Interventional
Oncology (IO), together with the Lead Radiographer for IR/IO.
We
are looking for someone with a wealth of operational management experience
& a passion for service improvement & development. We want somebody
who leads by example, & who can find solutions to issues, ensuring we
provide the best patient service.
A
strong understanding of capacity & demand planning, pathway development,
stock control & financial insight will be required. Great communication
skills & an ability to manage competing demands is crucial to success.
This will help to meet the required performance targets.
IR
& IO offer life saving treatments, so furthering our efficiency &
delivering new minimally invasive service in these areas will support us
treating more patients.
The
NHS is in a period of significant challenge & transition, so while
healthcare & NHS experience may be beneficial to the role, it is not
essential. We would welcome applicants
from other sectors with the appropriate transferrable skills, but who bring
different experience and offer a different viewpoint.
Planned Interview Date : 11/04/2025
Main duties of the job
Lead on the delivery of operational
service targets within the CSU.
Line manage the CSU Business
Managers & have overall accountability for the performance of the patient
admin function.
Ensure that robust activity &
financial management systems are in place to maintain business continuity
during the planning & commissioning of the service plans.
Monitor contract activity &
ensure that systems are in place to deliver planned contract activity.
To be involved in budget setting
for services.
To create, collate, interpret,
analyse data to turn it into useful information to enable CSU to monitoring
& decision making.
Take lead responsibility for
developing a robust project management framework to support the delivery of
service change.
Propose changes to processes,
procedures & patient pathways.
Identify areas of improvement
within the service & lead on the development of required changes.
Act as a change agent, consulting
with all involved parties, gaining agreement & approval for new ways of
working.
Ensure training and induction
packages are in place for relevant staff groups.
To attend and contribute as a key
member at the CSU Team meetings
Investigate complex complaints in
line with the Trusts Complaints Procedure and ensure that all complaints are
used positively to improve service deficiencies.
About us
If
youre looking for an NHS career in Leeds, you couldnt come to a better
place. Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in
the UK, employing more than 20000 people across 7 hospitals over 6 sites.
Our
values, standards & behaviours define the quality of clinical care we
offer & the professional relationships we make with our patients,
colleagues & the wider community. We call this The Leeds Way & its
focus is on our values of being patient centred, fair, collaborative,
accountable and empowered. For more information on our values & goals
please visit:
http://www.leedsth.nhs.uk/about-us/vision-consultation-and-strategy/
As
an employer, we always look after our people too. As part of your role with
us here in Leeds youll enjoy significant investment in your professional
development & personal development via training and career progression
opportunities plus excellent rewards & benefits.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
Service Manager will lead the Business Managers team, supporting them and
their modalities, as well as directly leading activity within the
Interventional Radiology and Interventional Oncology areas. Additionally,
through the Business Team they will have overall accountability for the admin
team, and their successful delivery of activity.
The
role requires focus on operational delivery, service improvement, pathway
development, staff leadership and communication across the CSU and beyond. It
also requires in depth financial tracking with a focus on efficiency and
removing waste from our processes.
This
will enable the development, delivery and maintenance of all access targets,
cancer capacity, cancelled operations target, activity plan and maximising
data capture and coding efficiencies.
Working
in partnership with clinical staff, commissioners, managers and service
users, the post holder will ensure service improvement to best deliver for
our patients, together with responsible financial management.
Job description
Job responsibilities
The
Service Manager will lead the Business Managers team, supporting them and
their modalities, as well as directly leading activity within the
Interventional Radiology and Interventional Oncology areas. Additionally,
through the Business Team they will have overall accountability for the admin
team, and their successful delivery of activity.
The
role requires focus on operational delivery, service improvement, pathway
development, staff leadership and communication across the CSU and beyond. It
also requires in depth financial tracking with a focus on efficiency and
removing waste from our processes.
This
will enable the development, delivery and maintenance of all access targets,
cancer capacity, cancelled operations target, activity plan and maximising
data capture and coding efficiencies.
Working
in partnership with clinical staff, commissioners, managers and service
users, the post holder will ensure service improvement to best deliver for
our patients, together with responsible financial management.
Person Specification
Experience
Essential
- At least three years experience at middle management level, including business planning, budgetary management and service improvement.
- Able to prepare business cases/lead others through the process.
- Day-to-day people management including appraisal and objective setting, recruitment and retention
- Operational planning and implementation including strategic planning and options appraisal, and change management
- Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting; disciplinary and grievance across multi-professional bound
- Workforce and capacity planning, managing waiting lists and developing business cases
Desirable
- Experience in presentation, coaching and facilitation.
- Experience of embedding digital processes and improvement
Other Criteria
Essential
- Change management skills including service reconfiguration
- Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
- Able to develop effective working partnership skills within and beyond employing organisation
Qualifications
Essential
- Educated to degree level and study at Masters degree level or equivalent in relative experience
Skills & behaviours
Essential
- Motivated & enthusiastic
- Strong commercial and financial acumen
- Assertive & Decisive
- Excellent time management
- Strong communication skills
- Confident/assertive in own abilities
- Able to adapt to rapid change
- Able to work well under pressure and prioritise effectively
- Understanding of NHS challenges at the current time
Person Specification
Experience
Essential
- At least three years experience at middle management level, including business planning, budgetary management and service improvement.
- Able to prepare business cases/lead others through the process.
- Day-to-day people management including appraisal and objective setting, recruitment and retention
- Operational planning and implementation including strategic planning and options appraisal, and change management
- Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting; disciplinary and grievance across multi-professional bound
- Workforce and capacity planning, managing waiting lists and developing business cases
Desirable
- Experience in presentation, coaching and facilitation.
- Experience of embedding digital processes and improvement
Other Criteria
Essential
- Change management skills including service reconfiguration
- Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
- Able to develop effective working partnership skills within and beyond employing organisation
Qualifications
Essential
- Educated to degree level and study at Masters degree level or equivalent in relative experience
Skills & behaviours
Essential
- Motivated & enthusiastic
- Strong commercial and financial acumen
- Assertive & Decisive
- Excellent time management
- Strong communication skills
- Confident/assertive in own abilities
- Able to adapt to rapid change
- Able to work well under pressure and prioritise effectively
- Understanding of NHS challenges at the current time
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
