Business Development Manager (XN07)

Job responsibilities

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Drives and supports the business development agenda of the CSU including assessing and innovating business opportunities, working with the speciality teams in promoting LTHT Pathology services to attract new business, and supporting cost-effective service delivery

Actively assists in the development and management of the CSU Waste Reduction Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings

Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices

Contributes to the CSUs service development and revenue generation agenda by identifying and assessing strategic options e.g. new service recipients, service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the Service Manager or General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate

Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets

Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing

Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary

Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation

Participates in the CSU involvement of patients and representative groups in service planning and development.

Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered

Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services

Identifies and leads projects to modernise and improve service delivery and patient access

Participates appropriately in the investigation of complaints

On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues

Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks

Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety

Develops and monitors Service Level Agreements and devises prices for services provided to the CSUs customers (internal and external) Support the Service Manager in managing their budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets Has the capability to provide leadership to any staff they may line-manage, to ensure appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results.

Assists in disciplinary and grievance matters

Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes

Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners

Supports the Service Manager or General Manager in the interface with commissioners

Contributes to Trust wide activities taking a lead responsibility for selected pieces of work

Responsible for co-ordinating the procurement of medical and scientific capital equipment via the Trusts MSE process

Undertakes audit work to facilitate service improvement and collates and presents research results

Plans a broad range of activities with customers and potential customers that involves formulation of plans which require on-going review and adjustment

Contribute to bid/no bid decisions to lead the Trusts response to ITTs

Analyse current services to identify service improvement opportunities, potential cost savings (including the re-evaluation of sendaways), client retention strategies and potential to extend the CSUs test repertoire and/or the current client base.

In conjunction with the Service Manager to develop, implement and update the business development strategy for their specialty area/s within Pathology, to include income targets and promote the current test repertoire to deliver revenue generation

Core Knowledge and Understanding for the post:

Demonstrates and understanding of both the NHS culture and of the culture of different health professional groups

Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, Monitor, Healthcare Commission, National, Local and Trust Targets.

Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements.

Work within the Trusts Capital and Corporate Planning procedures.

Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans.

Good sound knowledge and understanding of writing comprehensive business cases

Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts

Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance

Understanding of Commissioning, contracting and service agreements

Understanding of management and operational arrangements in the Trust

Behaviours and Skills:

Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.

Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the CSU

Commitment to team working with the ability to take personal responsibility for difficult decision making.

Ability to monitor, maintain and improve service delivery

Awareness of strategic direction and ensure local business plans to take account of the overall direction of the Trust

Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures.

Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and continually changing service plans and schedules are updated to meet service needs

Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature

Possess change management skills to include service reconfiguration

Ability to establish processes and systems within the Directorate to develop and monitor financial and business plans across specialist services working collaboratively with other CSUs engaging co-ordinated support with Contracts, Finance and Transport colleagues where appropriate

Ability to work collaboratively with the wider NHS community in the region and other significant stakeholders relevant to Pathology business delivery

Essential

Educated to degree level or equivalent professional qualification

Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma

Experience of middle management level

Experience of working within a Pathology environment

Evidence of successful operational management in a multi-professional environment

Experience of day-to-day people management and ability to develop others

Experience of budget planning and management

Experience in devising and delivering business plans and strategies

Ability to proactively innovate potential revenue streams, devising pricing strategies / mechanisms and service level agreements.

Operational planning and implementation

Understanding of the NHS modernisation agenda

Demonstrates strong analytical skills, literacy and numeracy

Negotiation and influencing skills and diplomacy

Ability to communicate in a complex service

Evidence of developing effective working relationships within and beyond employing organisation

Effective team leader and team player

Qualifications

Essential

• Educated to degree level or equivalent professional qualification
• Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma
• Management qualification or post graduate diploma.
• Career progression through continuing professional development.
• Willingness to undertake training and development as identified through the PDP process

Desirable

• Masters level in a related field

Skills & behaviours

Essential

• Management of complex budget
• Operational planning and implementation including strategic planning and options appraisal, and change management
• Demonstrates strong analytical skills, literacy and numeracy
• Experience in working in partnership with others to develop, implement and evaluate policies and strategies, including managing change
• Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
• Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the CSU
• Commitment to team working with the ability to take personal responsibility for difficult decision making
• Ability to monitor, maintain and improve service delivery
• Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust
• Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
• Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature
• Possess change management skills to include service reconfiguration
• Ability to establish processes and systems within the CSU to develop and monitor financial and business plans across specialist services working collaboratively with other CSU
• Negotiation and influencing skills and diplomacy
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation

Additional Requirements

Essential

• Change management skills including service reconfiguration
• Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
• Understanding and experience of information analysis essential for communicating business, finance and workforce plans
• Able to develop effective working partnership skills within and beyond employing organisation
• Presentation skills using a variety of options and software packages.
• Manage clinical and business risks developing action plans to improve performance.
• Ability to manage teams based on different sites across the organisation

Experience

Essential

• Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups
• Sound understanding of the NHS modernisation agenda to include priorities from, National, Local and Trust Targets
• Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements
• Work within the Trusts Capital and Corporate Planning procedures
• Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans
• Good sound knowledge and understanding of writing comprehensive business cases
• Ability to proactively innovate potential revenue streams, devising pricing strategies / mechanisms and service level agreements.
• Experience in devising and delivering business plans and strategies
• Work within the Trusts HR guidance and toolkits for HR processes to include workforce planning, recruitment and selection, honorary contracts
• Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance
• Understanding of management and operational arrangements in the Trust
• Knowledge of the working of the NHS and wider healthcare system within England
• Workforce and capacity planning and developing business cases
• Experience of working in a Pathology environment
• Day-to-day people management including appraisal and objective setting, recruitment and retention

Desirable

• NHS managment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).