Job summary
Expected Shortlisting
Date
26/09/2025
Planned Interview
Date
06/10/2025
This
is an exciting opportunity to support the Pathology Clinical Support Unit
with its governance activities, as well as playing a key part in driving
forwards the service improvement programme through collaborative working with
individual specialities.
The
Leeds Teaching Hospitals Pathology service is part of the WYAAT regional
network (West Yorkshire Association of Acute Hospital Trusts). We will
deliver centralised regional testing services using state of the art
analytical technology, provided as part of a new managed service contract and
a new laboratory information management system to support fully integrated
workflows.
The
successful candidate will work closely with the Quality Lead and a team of
Quality Managers to continue to embed our new electronic quality management
system. They will develop advanced skills in leadership, quality management
and service improvement, using their expertise to help shape the future
design and day to day delivery of cutting-edge services.
All
potential candidates are asked to contact the Quality Lead to discuss the
post in more detail: Helen Pritchett
(email: h.pritchett@nhs.net)
Closing
date of interviews: 26 September 2025
Shortlisting: w/c 29 September 2025
Interview
date 6th October 2025
Main duties of the job
You
will be a dedicated individual committed to continuously improving and
monitoring service quality for the benefit of our patients and engaging
others in doing so.
Key
duties will include working closely with the Quality Lead and a strong team
of Quality Managers to:
Provide training and guidance to
departmental teams on the use of service improvement techniques, helping to
embed the Leeds Improvement Method across all services
Co-plan and implement improvements
to quality systems and processes
Deliver quality management system
training to department leadership teams
Coordinate change controls in
relation to changes spanning multiple departments
Provide system administration of
the CSU electronic quality management system (Q-Pulse)
Support the Quality Lead in
preparing reports and presentations for Quality and Governance Forums
Co-design policies and procedures
relating to quality systems and processes including compliance monitoring
mechanisms
About us
The
Leeds Teaching Hospitals Pathology service is part of the WYAAT regional
network (West Yorkshire Association of Acute Hospital Trusts). We are a
leading provider of clinical laboratory services and will deliver centralised
regional testing services using state of the art analytical technology,
provided as part of a new managed service contract and a new laboratory
information management system to support fully integrated workflows.
The
Pathology Quality Team plays a key role in ensuring that our services are
fully optimised to the needs of our patients, working closely across the
disciplines to design and implement systems to both manage and continuously
improve service quality. There is a strong culture of support, empowerment
and innovative thinking with lots of idea sharing and team working across
departments. This team ethic is supported by having well-aligned and
integrated processes.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
post holder is responsible for supporting the CSU Quality Lead to facilitate the ongoing accreditation and
development of the quality systems within Pathology. The post holder will assist the Quality
Lead in the development and maintenance of a quality and service improvement
programme across all specialities within the CSU.
The
post holder will assist and support the senior team in ensuring the delivery
of CSU wide compliance with statutory, mandatory and national clinical
governance standards and support the team to ensure good clinical governance
practice across the services.
The
post holder will co-ordinate multi-speciality meetings, activities with other
professions and agencies. The post holder will be able to initiate the
planning and coordination of these activities. The post holder will be able
to manage a number of these complex activities at any time on a daily basis.
The
post holder will attend meetings and provide administrative support to CSU
colleagues as required, for example during Peer Review.
The
post holder will also be involved in the development and maintenance of audit
schedules, monthly reports, service
improvements and root cause analysis where needed within the CSU.
Quality
system(s) and/or projects will be allocated to the post holder who will be
responsible for ensuring day to day management and updating of the quality
systems. The post holder will be
expected to attain basic knowledge of all areas and discuss and highlight
incidents as they occur.
The
post holder will collate information for the CSU Governance and other quality meetings across the
CSU. The post holder will attend
meetings, take minutes and liaise with staff to ensure that actions are
completed.
The
post holder will support the quality team education program, booking rooms,
updating calendars and spreadsheets and preparing materials for quality forum meetings.
The
post holder will collate the complaints for the CSU and ensure accurate and
up to date records and tracking logs are maintained as well as assisting the
managers with completing responses.
The
post holder will track all investigations via a dashboard and upload action
logs to DATIX.
The
post holder will support the CSU leadership teams in undertaking Patient
Safety Incident Response Framework Investigations.
The
post holder will support the quality administrator team within the CSU with quality
management system alignment work and training in quality systems and
processes.
The
post holder will be required to travel and work across hospital sites within
the Trust.
The
post holder will work with the Pathology Quality Lead and Departmental
Leadership teams to support the development, implementation and maintenance
of quality systems and will be required to liaise with other internal Trust
departments and external Healthcare providers.
The post holder will be jointly
responsible for the issue and document control of all CSU-level
policies/procedures and also promoting effective document management within
individual departments in conformity with the Pathology document management
policy.
The post holder will support the
Pathology Quality Lead in ensuring continuous improvement across all aspects
of the Directorate by supporting audit, and service improvement initiatives,
including application of the Leeds Improvement Method (a key element of the
role).
The post holder will support the
Pathology Quality Lead and CSU Triumvirate teams with collating and gathering
information on a regular basis as well as preparing presentations for CSU and
Trust-level meetings
Job description
Job responsibilities
The
post holder is responsible for supporting the CSU Quality Lead to facilitate the ongoing accreditation and
development of the quality systems within Pathology. The post holder will assist the Quality
Lead in the development and maintenance of a quality and service improvement
programme across all specialities within the CSU.
The
post holder will assist and support the senior team in ensuring the delivery
of CSU wide compliance with statutory, mandatory and national clinical
governance standards and support the team to ensure good clinical governance
practice across the services.
The
post holder will co-ordinate multi-speciality meetings, activities with other
professions and agencies. The post holder will be able to initiate the
planning and coordination of these activities. The post holder will be able
to manage a number of these complex activities at any time on a daily basis.
The
post holder will attend meetings and provide administrative support to CSU
colleagues as required, for example during Peer Review.
The
post holder will also be involved in the development and maintenance of audit
schedules, monthly reports, service
improvements and root cause analysis where needed within the CSU.
Quality
system(s) and/or projects will be allocated to the post holder who will be
responsible for ensuring day to day management and updating of the quality
systems. The post holder will be
expected to attain basic knowledge of all areas and discuss and highlight
incidents as they occur.
The
post holder will collate information for the CSU Governance and other quality meetings across the
CSU. The post holder will attend
meetings, take minutes and liaise with staff to ensure that actions are
completed.
The
post holder will support the quality team education program, booking rooms,
updating calendars and spreadsheets and preparing materials for quality forum meetings.
The
post holder will collate the complaints for the CSU and ensure accurate and
up to date records and tracking logs are maintained as well as assisting the
managers with completing responses.
The
post holder will track all investigations via a dashboard and upload action
logs to DATIX.
The
post holder will support the CSU leadership teams in undertaking Patient
Safety Incident Response Framework Investigations.
The
post holder will support the quality administrator team within the CSU with quality
management system alignment work and training in quality systems and
processes.
The
post holder will be required to travel and work across hospital sites within
the Trust.
The
post holder will work with the Pathology Quality Lead and Departmental
Leadership teams to support the development, implementation and maintenance
of quality systems and will be required to liaise with other internal Trust
departments and external Healthcare providers.
The post holder will be jointly
responsible for the issue and document control of all CSU-level
policies/procedures and also promoting effective document management within
individual departments in conformity with the Pathology document management
policy.
The post holder will support the
Pathology Quality Lead in ensuring continuous improvement across all aspects
of the Directorate by supporting audit, and service improvement initiatives,
including application of the Leeds Improvement Method (a key element of the
role).
The post holder will support the
Pathology Quality Lead and CSU Triumvirate teams with collating and gathering
information on a regular basis as well as preparing presentations for CSU and
Trust-level meetings
Person Specification
Skills & behaviours
Essential
- Excellent problem-solving skills
- Capable of working with staff at all levels.
- Self-motivated and able to work autonomously to achieve objectives without reference to a manager.
- Team worker.
- A professional attitude towards all staff & patients during incidental or planned contact
- Strong written & verbal communication skills
- Use appropriate behaviour when dealing with patients and staff in difficult situations.
Qualifications
Essential
- Educated to degree level or above (or equivalent experience).
- Advanced keyboard skills and ECDL or equivalent level of knowledge for Word, Excel and PowerPoint.
Desirable
- Service Improvement Certification (or actively working towards). E.g., Leeds Improvement Method Course.
Experience
Essential
- Demonstrable analytical skills, including the ability to analyse and communicate issues effectively.
- Demonstrable ability to break down problems into critical elements and to identify solutions.
- Experience of delivering presentations and participating at meetings and workshops.
- Interpersonal skills including the ability to lead influence and motivate staff.
- The ability to engage and work collaboratively with key stakeholder groups.
- Proven ability to work under pressure and managing priorities appropriately.
- Experience of monitoring progress against targets and reporting as necessary.
- Demonstrates an understanding of project planning and management techniques.
- knowledge of Data Protection, and confidentiality issues and requirements
- Demonstrable analytical skills, including the ability to analyse and communicate issues effectively. Demonstrable ability to break down problems into critical elements and to identify solutions.
Desirable
- Experience in the use of service improvement methodology within a clinical laboratory setting
- Evidence of recent and continued professional development, commensurate with evolving scope of practice.
Additional Requirements
Essential
- Understanding of clinical governance and quality management activities
- Experience of applying quality management skills within a clinical laboratory setting
- Service improvement knowledge
- Understanding of the Leeds Improvement Method theory and practical application
Person Specification
Skills & behaviours
Essential
- Excellent problem-solving skills
- Capable of working with staff at all levels.
- Self-motivated and able to work autonomously to achieve objectives without reference to a manager.
- Team worker.
- A professional attitude towards all staff & patients during incidental or planned contact
- Strong written & verbal communication skills
- Use appropriate behaviour when dealing with patients and staff in difficult situations.
Qualifications
Essential
- Educated to degree level or above (or equivalent experience).
- Advanced keyboard skills and ECDL or equivalent level of knowledge for Word, Excel and PowerPoint.
Desirable
- Service Improvement Certification (or actively working towards). E.g., Leeds Improvement Method Course.
Experience
Essential
- Demonstrable analytical skills, including the ability to analyse and communicate issues effectively.
- Demonstrable ability to break down problems into critical elements and to identify solutions.
- Experience of delivering presentations and participating at meetings and workshops.
- Interpersonal skills including the ability to lead influence and motivate staff.
- The ability to engage and work collaboratively with key stakeholder groups.
- Proven ability to work under pressure and managing priorities appropriately.
- Experience of monitoring progress against targets and reporting as necessary.
- Demonstrates an understanding of project planning and management techniques.
- knowledge of Data Protection, and confidentiality issues and requirements
- Demonstrable analytical skills, including the ability to analyse and communicate issues effectively. Demonstrable ability to break down problems into critical elements and to identify solutions.
Desirable
- Experience in the use of service improvement methodology within a clinical laboratory setting
- Evidence of recent and continued professional development, commensurate with evolving scope of practice.
Additional Requirements
Essential
- Understanding of clinical governance and quality management activities
- Experience of applying quality management skills within a clinical laboratory setting
- Service improvement knowledge
- Understanding of the Leeds Improvement Method theory and practical application
