Job responsibilities
The post
holder will lead the Central Specimen Reception (CSR) service and and provides
a key business development function within the Pathology CSU. He/she
will have responsibility for developing and delivering our business development
strategy to support the CSUs role as a specialist regional and national
provider of Pathology services.
The
post holder will work closely with members of their CSU as well as the Trust
contracting team and external stakeholders in the strategic development of the
services provided by the CSR. This will include the development of
relationships with key internal and external partners. The post holder will
ensure the CSU functions as an integral part of the Leeds Teaching Hospitals
Trust and that CSU and Trust-wide objectives are achieved simultaneously.
Devolved responsibility for both pay
and non-pay budgets in the CSU
Be able if required to take
responsibility for staff who may work Trust wide across several disciplines and
clinical specialties
Assist in the performance management of
the CSU
Have the ability to line manage
biomedical support workers,
administrative, clerical and secretarial staff within the CSU and take
management responsibility for their personal development and performance review
if required
Responsible for the co-ordination of
the procurement of medical and scientific capital equipment (Via MSE
bids)Assist in the operational aspects of major service and capital planning
Contribute to developing and sustaining
capacity and capability in the CSU Lead
specific project work on behalf of the Service Manager or General Manager
4. PRINCIPAL DUTIES & AREAS OF
RESPONSIBILITY
Drives and supports the business
development agenda of the CSR including
assessing and innovating business opportunities, working with the speciality
teams in promoting LTHT Pathology services to attract new business, and
supporting cost-effective service delivery
Actively assists in the development
and management of the CSU Waste
Reduction Programme to ensure financial balance involving the analysis of both
pay and non-pay budgets to identify recurrent savings
Makes judgements involving complex
facts or situations requiring analysis, interpretation and the comparison of a
range of options resulting in differing expert opinions and conflict; e.g.
managing clinical risks; agreeing strategies to meet patient access targets,
changing working practices
Contributes to the CSUs service
development and revenue generation agenda by identifying and assessing
strategic options e.g. new service recipients, service redesign; capacity and
demand management; financial planning and quality improvement. Presents
proposals to the Service Manager or General Manager to input to the broader
strategic debate within the Trust. Understands the whole systems impact
liaising with external partners as appropriate
Leads the development, monitoring and
delivery of business and service plans and processes towards Trust and National
policies and targets
Manages the integration of a variety
of resources to deliver targets/patient pathways the majority of which are
ongoing
Assists in the development of and
monitors activity plans for the CSU, making adjustments as necessary
Leads the development of business
cases whether for changes to service, new equipment or new posts which impact
across the whole organisation
Participates in the CSU involvement
of patients and representative groups in service planning and development.
Works in partnership with CSU
colleagues and other CSU Teams and external agencies to ensure high quality
patient care is delivered within Trust frameworks the Trusts short to medium
term objectives are delivered
Leads and motivates staff in the
delivery of quality patient care across complex clinical and business
environments and services
Identifies and leads projects to
modernise and improve service delivery and patient access
Participates appropriately in the
investigation of complaints
On behalf of the General Manager,
leads specific project work within the CSU and on cross-CSU issues
Assist with policy development across
the organisation relevant to local area e.g. MAJAX, Winter Plan, National
Service Frameworks
Ensures the local implementation of
Trust policies and procedures e.g. People and Corporate Governance, Health and
Safety
Develops and monitors Service Level
Agreements and devises prices for services provided to the CSUs customers
(internal and external) Support the Service Manager in managing their budgets
to ensure the efficient and effective use of such resources and the achievement
of all financial targets Has the
capability to provide leadership to any staff they may line-manage, to ensure
appropriate arrangements are in place to set objectives, monitor performance,
agree and review development needs and ensure staff understand and can achieve
the required results.
Assists in disciplinary and grievance
matters
Identifies information needs of the
CSU and ensures the accuracy and use of information related to patient
processes
Produces reports and proposals,
including spreadsheets, some of which are complex and involve bids for
additional funding from Commissioners
Supports the Service Manager or
General Manager in the interface with commissioners
Contributes to Trust wide activities
taking a lead responsibility for selected pieces of work
Responsible for co-ordinating the
procurement of medical and scientific capital equipment via the Trusts MSE
process
Undertakes audit work to facilitate
service improvement and collates and presents research results
Plans a broad range of activities
with customers and potential customers that involves formulation of plans which
require on-going review and adjustment
Contribute to bid/no bid decisions
to lead the Trusts response to ITTs
Analyse current services to identify
service improvement opportunities, potential cost savings (including the
re-evaluation of sendaways), client retention strategies and potential to
extend the CSUs test repertoire and/or the current client base.
In conjunction with the Service
Manager to develop, implement and update the business development strategy for
their specialty area/s within Pathology, to include income targets and promote
the current test repertoire to deliver revenue generation
Core
Knowledge and Understanding for the post:
Demonstrates and understanding of
both the NHS culture and of the culture of different health professional groups
Sound understanding of the NHS
modernisation agenda to include priorities from the Department of Health,
Monitor, Healthcare Commission, National, Local and Trust Targets.
Work within the Trusts Standing
Orders and Standing Financial Instructions and Clinical Governance
arrangements.
Work within the Trusts Capital and
Corporate Planning procedures.
Understanding and experience of
effective information analysis, data interpretation and presentation, and
software applications essential for communicating business, finance and
workforce plans.
Good sound knowledge and
understanding of writing comprehensive business cases
Work within the Trusts HR guidance
and toolkits for HR processes to include workforce planning, recruitment and
selection, honorary contracts
Understanding of Trust Policy and
Procedure, e.g. HR/Risk Management/Clinical Governance
Understanding of Commissioning,
contracting and service agreements
Understanding of management and
operational arrangements in the Trust
Behaviours
and Skills:
Ability to work under significant and
sustained pressure and to highly demanding and often conflicting timescales.
Ability to maintain systems for
keeping abreast of changes in the NHS and their impact on the CSU
Commitment to team working with the
ability to take personal responsibility for difficult decision making.
Ability to monitor, maintain and
improve service delivery
Awareness of strategic direction and
ensure local business plans to take account of the overall direction of the
Trust
Ability to communicate and network
effectively, negotiate and influence others taking into account the
multi-professional and organisational cultures.
Highly developed communication skills
to enable the development of workforce and capacity planning and ensure that
departmental business plans and continually changing service plans and
schedules are updated to meet service needs
Ability to produce a range of
documents to varying audiences, both internal and external to the Trust some of
which is of a confidential, sensitive or contentious nature
Possess change management skills to
include service reconfiguration
Ability to establish processes and
systems within the Directorate to develop and monitor financial and business
plans across specialist services working collaboratively with other CSUs engaging co-ordinated support with
Contracts, Finance and Transport colleagues where appropriate
Ability to work collaboratively with
the wider NHS community in the region and other significant stakeholders
relevant to Pathology business delivery
