Job responsibilities
The
jobholder will be responsible for the design and creation of robotic process
automation (RPA) solutions and for the integration of these into, and
between, existing systems. Providing cost-effective, risk-controlled, robust,
reliable, responsive and secure automation solutions, this role will support
clinical and corporate transformation needs to assist the organisation in
delivering its strategy.
The
jobholder will be a subject matter RPA expert able to offer training, support
and development for others. Working independently and as part of the wider
team, the roll will include: participating in all aspects of RPA process
design; system integration; solution development; authoring controls and
standards; authoring of documentation; software tools design; programming and
technical implementation across the entire automation development lifecycle;
the creation of complex functional specifications; application programming
across a range of technology platforms; and systems integration, testing and
deployment.
Identifying
requirements for new automation and integration applications, the jobholder
will input into the robotic automation and development programme of work by
recommending future developments and ensuring that robotic automation is
developed in a cost-effective and professional manner, which meets the
Trusts operational needs whilst maintaining system security and data
integrity.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
1.
Robotics and Integration Development Lifecycle:
Communicate with project
stakeholders across all levels of the organisation. This will involve
discussing workflow processes and aspects of solution design with members of
service delivery.
Communicate technology issues in a
non-technical way so the target audience fully understand any communication.
Keep abreast of team plans and all
aspects of the automation development lifecycle.
Plan additions, deletions and minor
modifications to process automations and interfaces upon Trust-wide
infrastructure and implement and manage the change control process to ensure
services are not adversely impacted because of change.
Implement automation and
integration solutions in compliance with Trust security policies.
Ensure critical automation
applications offer high availability, all business data is secure, backed up,
archived as appropriate, and that all critical systems comply with Trust-wide
business continuity plans.
Ensure maximum availability of
related software applications throughout the organisation.
Participate in the relevant
governance forums to ensure that changes and new processes are only deployed
into the live environment once all required checks and pre-requisites are in
place according to the change management processes.
Maintain and demonstrate an up to
date knowledge of industry developments and best practice standards.
2.
Service delivery
Provide an efficient, reliable,
responsive and timely automation and integration development service.
Ensure customers receive the
highest quality of service measured against locally developed and agreed
service levels.
Work with customers to write
automation and integration specifications for sign-off by stakeholders.
Ensure support and monitoring tools
are used to deliver and measure services for capacity planning and monthly
reporting.
Monitor and report on performance
and applying corrective action strategies as appropriate.
Test or adapt RPA applications and
supporting hardware to improve workflow, staff and customer experience and
patient outcomes.
Ensure SLAs are achieved and client
expectations are met or exceeded.
Build service relationships with
clients.
Ensure quality and cost-effective
services are performed to the agreed SLAs.
Ensure that systems, processes and
methodologies as specified are followed to deliver effective monitoring,
control and support of service delivery.
To provide reports to an agreed
schedule including management and performance reports.
3.
Support:
Work with project leads on the
implementation of new technology solutions, managing project deliverables in
accordance with the Leeds Improvement Methodology.
Work closely with the RPA team
ensuring key components are delivered on-time and to the required standard.
4.
Management of technology infrastructure for robotic automation and
integration development:
Liaise with infrastructure
colleagues and service suppliers to deliver key projects.
Work closely with the project team
ensuring key components are delivered on-time and to the required standard.
5.
Standards & IT Processes:
Ensure implementation and adherence
to industry best practice and standards for activities carried out within the
robotic automation team, including, but not limited to: the automation
development lifecycle; configuration and testing protocols; security controls
and data integrity; interfacing processes; application support and
maintenance; and training.
Ensure that established processes
and practices are followed, whilst suggesting improvements and creating, and
implementing new practices as appropriate.
6.
Policies:
Analyse relevant technical,
professional and administrative policies as they relate to automation
development and advise the Trust how these should be interpreted.
Ensure compliance with policies,
processes and procedures covering automation development (including
evaluation, procurement, implementation, test, release, review,
decommissioning, retirement).
7.
Leadership
Promote continual improvement in
quality, performance and delivery of RPA objectives.
Motivate colleagues within the RPA
team to deliver and improve services.
Assist in the development of the
business and planning processes for the RPA team to deliver services to
required standards and within the available resource base.
Develop processes in collaboration
with other departmental leads to jointly manage the delivery and development
of their automation.
Participate in appropriate RPA
education and training opportunities that supports the workforce strategy
and, therefore, the strategic aims of the Trust.
8.
Service Delivery and Improvement
Make best use of capacity to
deliver activity within the terms of the RPA Teams Service Level Agreements
(SLAs).
9.
Financial and Performance Management
Ensure the RPA processes meet the
required performance standards.
Ensure that unplanned variation in
service delivery (activity, income, expenditure, capacity, performance) is
identified and appropriate, timely action taken.
10.
Risk Management and Governance
Work collaboratively with
colleagues to ensure that effective governance arrangements and performance
management systems are in place.
Work collaboratively with
colleagues to ensure that all risks are identified and included as
appropriate on the CSU risk register and are progressed appropriately to
reduce the risk profile.
5.
THE LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values.
Additionally,
the following is a core value that relates specifically to this post:
Honesty: work collaboratively with
colleagues to address complaints and incidents appropriately lead the
learning from such events to ensure that learning is achieved across the RPA
team.
