Assistant Patient Services Co-ordinator (XN04)

Job summary

We are excited to advertise the position of Assistant Patient Services Co-Ordinator within the Outpatient Administration team, this is a temporary position for 6 months covering maternity leave.

The successful applicant will provide managerial support to our administration teams at Leeds General Infirmary and will be responsible for managing day-to-day activities in a busy patient administration team including a team of supervisors and clerical officers. The post holder must have the ability to organise and motivate a team to help achieve Key Performance Indicators.

The post holder will be able to communicate effectively and sensitively with a wide range of people including administration staff from other Clinical Support Units, medical staff and patients. The post holder will support the Outpatient Site Manager in delivering services that are moving towards a more digital way of working.

The post holder will manage their defined areas within the Outpatient CSU and will be responsible for prioritising work, developing staff and reviewing working practices to ensure the effective running of Outpatient Services ensuring that processes/procedures comply with legislation requirements covering Health & Safety, Data Protection and Confidentiality.

Expected Shortlisting Date

29/09/2025

Planned Interview Date

14/10/2025

Main duties of the job

The main duties of the role are being responsible for the management of the day to day activities of a busy administration team ensuring the delivery of a high quality and effective service for our patients and staff on our Leeds General Infirmary site.

The main focus of the role will be to work closely with the Outpatient Site Manager to provide management and leadership to the Clerical Officer, and Outpatient Supervisor teams. The post holder will be required to monitor and maintain service delivery adhering to Key Performance Indicators. We are looking for somebody who can encourage and support others to adapt to new ways of working as we progress digitally across the CSU.

There is a focus on the Trusts 7 Commitments with key initiatives being rolled out such as T.E.A.M sessions and a staff engagement program enabling the team to learn from good practice and improve processes. There is a requirement to ensure the team feels fully supported utilising flexible working where possible and working from home opportunities.

There is a requirement to support and develop the supervisor team through training and mentoring. Staff management is an essential part of the Assistant Patient Services Co Ordinator role and therefore it is imperative that HR policies can be followed and adhered to.

About us

We are very proud of the established staff groups within our Outpatient team, including our successful Equality, Diversity & Inclusion staff group. We are proud winners of an LTHT Time to Shine Award 2022 for a Leeds Way award in the Fair category, and Highly Commended in the Collaborative category 2023.

We recognise the power of the staff voice & encourage staff to act as champions through various staff networks including Disability, LGBT+ and BME. We have received positive recognition for our work around Staff Engagement and continue to promote and develop this further.

We put staff Health and Wellbeing at the heart of everything we do and promote the importance of flexibility at work. We have Mental Health First Aiders, Dignity at Work Champions, Workplace Mentors and Health & Wellbeing Champions working within our teams. We want to support all staff to succeed in their role.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS13EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds General Infirmary

Great George Street

Leeds

LS13EX

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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