Supervisor - Outpatients (XN03)

Job summary

Expected Shortlisting Date

15/08/2025

Planned Interview Date

01/09/2025

We are excited to advertise a permanent Outpatient Supervisor position for 37.5 hours per week, to join our Outpatient Administration team.

The successful applicant will be responsible for providing supervision to a team of Clerical Officers at Chapel Allerton Hospital.

The Outpatient Administration team are based across five sites Leeds General Infirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospital and St James University Hospital; and they also support two Community Diagnostic Centres at Beeston and Armley. The Outpatient Administration team collaborate with the Referral and Booking Service, Outpatient Nursing, Switchboard, Phlebotomy and the Robotic Process Automation team. Together we form the Outpatient Clinical Service Unit.

The main attributes we are looking for are enthusiasm, motivation, professionalism, consistency, and flexibility. We are seeking a good team player who can communicate effectively and demonstrate an honest and fair approach.

Flexible working including some working from home can be supported in this role, but regular on-site working is required to ensure adequate support for the Clerical teams.

We are proud of the diversity within our teams, and we welcome applications from people of all backgrounds and are committed to recruiting inclusively.

Main duties of the job

The main responsibility of this role is to provide supervision on a day-to-day basis to a large Clerical Officer team. This includes workload allocation, organising rotas and staff supervision. You will also support the team to navigate the Patient Administration System; understand correct processes, support the delivery of Key Performance Indicators and update training materials such as Standard Operating Procedures. Within this role you may also be required, to provide cover to the wider Outpatient Supervisor team.

Our Clerical Officer team ensure all paperwork and systems are prepared in advance of Outpatient appointments. They provide receptionist support across several Outpatient areas; book patient appointments; and ensure all post clinic actions are completely timely. This Outpatient Supervisor is responsible for ensuring the delivery of a consisted, coordinated and high-quality service.

The Outpatient Supervisor team report into the Assistant Patient Services Co-ordinators and will also work with the senior management team including the Outpatient Site Managers and Business Manager. The Outpatient Supervisors also support and collaborate with various Clinical Service Units across the trust, which includes working with clinical teams such as doctors, nurses and phlebotomists.

If you have the skills to deliver high quality leadership and would like to work in a very rewarding role, helping others to succeed - this could be the role for you!

About us

We are very proud of the established staff groups within our Outpatient team, including our successful Equality, Diversity & Inclusion staff group. We are proud winners of an LTHT Time to Shine Award 2022 for a Leeds Way award in the Fair category.

We recognise the power of the staff voice & encourage staff to act as champions through various staff networks including Disability, LGBT+ and BME.

We put staff Health and Wellbeing at the heart of everything we do and promote the importance of flexibility at work. We want to support all staff to succeed in their role & support reasonable adjustments in the workplace.

We adopt inclusive recruitment processes and share interview questions the day before interview, to all shortlisted candidates. We believe this creates a level playing field, reduces stress and helps interviewees know what we are looking for.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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