Job summary
An
exciting opportunity has arisen to join the Outpatients Clinical Service Unit
to help shape the future Robotic Process Automation (RPA) team to support our
automation journey. This role is a first for the Trust; hence we are looking
for a focused and highly motivated individual to join the Automation team in
the role of RPA Business Analyst with a key focus to deliver automation
solutions across the Trust to support Leeds Teaching Hospitals NHS Trust
transformation.
This
post is pivotal in providing all aspects of RPA process design, system
integration and solution development including programming and technical
implementation across the entire automation development lifecycle. You will
be required to work across all levels of the organisation, across the five
Trust hospital sites, to drive forward innovative automation solutions.
We
seek an individual who has both the necessary hard technical skills to
programme our automations but with additional soft skills to engage the wider
Trust on beyond in the RPA concept and the benefits that automation brings,
as well as to train, support and develop others in the RPA team as we grow.
The
role would suit someone with a proven record of complex RPA automation
delivery. For the right person this is a role that is both demanding and
challenging, but also rewarding as you will help shape our vision for RPA
that will leave an enduring legacy.
Planned Interview
Date
28/04/2025
Main duties of the job
This
post is responsible for the development of robotic automation solutions.
Primarily
through the use of cloud-based automation tools and software, this post will
assist the Trust in the delivery of cost-effective, risk-controlled, robust,
reliable, responsive and secure automation solutions to assist the
organisation in eliminating paper and improving efficiency.
This
post will participate in all areas of the robotic automation development
lifecycle including design, programming, versioning control, testing,
documentation, technical implementation and deployment.
The
Automation Analyst role is responsible for:
Participating in development of
automation solutions across a range of technology platforms and integrated
3rd party systems.
Identifying requirements for new
automation processes.
Input into the robotic development
programme of work by recommending future developments.
Writing robust and thorough test
scripts.
Ensures that robotic solutions are
developed in a cost-effective and professional manner, which meets the needs
of Trusts operational needs whilst maintaining system security and data
integrity.
Develop robotic automation
solutions in accordance with existing Trust policies.
About us
Leeds
Teaching Hospitals is one of the biggest NHS trusts in the country and offers
a full range of specialist and general hospital services with good clinical
outcomes for patients. We have an international reputation for excellence in
specialist care, research and academic training.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Involvement in the strategic
planning of business and systems analysis, to produce a comprehensive
Trust-wide picture of the people, process and technology required to deliver
an Enterprise class RPA capability.
This will involve detailed planning that will require the setting and
adherence to tight, and sometimes aggressive, deadlines.
Analysing and auditing Trust-wide
information systems to ensure fitness for purpose and recommending
development opportunities
Production of functional
requirements which suppliers can work from to deliver systems which meet the
needs of the Trust.
Analysing and documenting existing
business processes and providing updates in response to identified changes
Documenting workflows and results
of business analysis and obtaining sign-off from the business on the
specifications
Designing new or replacement
business processes, allow more efficient working practices in combination
with the introduction of supporting technology.
Eliciting requirements using
interviews, document analysis, requirements workshops, surveys, site visits,
business process descriptions, use cases, scenarios, business analysis, task
and workflow analysis.
Facilitating stakeholder workshops
to gather future business requirements,
Critically evaluating information
gathered from multiple sources, reconciling conflicts, decomposing high-level
information into details, abstracting up from low-level information to a
general understanding, and distinguishing user requests from the underlying
true needs
Managing in a central role in
building understanding and confidence with all stakeholders and ensuring
buy-in
Training service users on the best
use of new and existing systems to ensure optimal performance.
Ensuring quality and performance
measures are met
Working with both end users and
internal/external software developers or suppliers in the design and
usability of new or existing automation processes.
Managing relationships to ensure
efficient and effective production of deliverables
Involvement in the development of
team and Programme policies and procedures, ensuring adherence to
industry-standard best practice.
Producing weekly reports showing
progress against outstanding milestones, status, risks and dependencies as
required
CORE
SKILLS
Business
Analysis
Proven
ability, and supporting experience, of investigating operational
requirements, problems, and opportunities with the aim of seeking effective
business solutions. Significant experience of analysing stakeholder
objectives, and the underlying issues arising from investigations into
business requirements and problems, and identifying options for
consideration. Proven ability to identify potential benefits, and available
options for consideration.
Stakeholder Management
Proven
ability of proactively engaging and managing a broad range of stakeholders.
Understands the divergences in attitudes and cultures of a range of
stakeholders and finds a balance between building rapport and producing key
deliverables
Requirements
Definition & Management
Proven
ability and experience of defining and managing the business goals and scope
for small-scale changes and assisting in larger scale scoping exercises and
preparing accurate and detailed specification of business requirements to a
level that enables the effective delivery of agreed changes. Proven ability
within the scope of the role of business process mapping and managing related
documentation.
Assurance
of Supplier Assurance
Proven
ability and experience of working with suppliers and other stakeholders to
ensure supplier solutions are fit for purpose and deliver against agreed
requirements.
Influencing
and Persuasion
Significant
ability to positively influence and persuade others to take a specific course
of action by influencing key decision makers and building consensus across
diverse stakeholders on project delivery. Effectively influences external
partners/stakeholders using all available information appropriately to guide
decisions and negotiations to meet objectives, while maintaining
relationships, acting with integrity and supporting consensus.
Negotiation
Proven
experience and ability to negotiate successfully with others to gain mutually
beneficial results by presenting interests in ways that foster the
understanding and resolution of problems. Proven ability to seek to
understand others interests yet question and counter others proposals
without damaging relationships. Strong experience of using various approaches
to address needs or resolve whilst balancing win/win solutions or mutually
agreeable trade-offs.
Process
Improvement
Relevant
experience of analysing and documenting complex business processes. Proven
ability and experience of continually encouraging and identifying, analysing and assessing
alternative and improved approaches that offer clear benefits to perform
business activities including the potential for automation and benefits of a
new approach and, where appropriate
leading implementation. Experience of communicating the value of such change
and overcoming resistance to change.
Job description
Job responsibilities
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
Involvement in the strategic
planning of business and systems analysis, to produce a comprehensive
Trust-wide picture of the people, process and technology required to deliver
an Enterprise class RPA capability.
This will involve detailed planning that will require the setting and
adherence to tight, and sometimes aggressive, deadlines.
Analysing and auditing Trust-wide
information systems to ensure fitness for purpose and recommending
development opportunities
Production of functional
requirements which suppliers can work from to deliver systems which meet the
needs of the Trust.
Analysing and documenting existing
business processes and providing updates in response to identified changes
Documenting workflows and results
of business analysis and obtaining sign-off from the business on the
specifications
Designing new or replacement
business processes, allow more efficient working practices in combination
with the introduction of supporting technology.
Eliciting requirements using
interviews, document analysis, requirements workshops, surveys, site visits,
business process descriptions, use cases, scenarios, business analysis, task
and workflow analysis.
Facilitating stakeholder workshops
to gather future business requirements,
Critically evaluating information
gathered from multiple sources, reconciling conflicts, decomposing high-level
information into details, abstracting up from low-level information to a
general understanding, and distinguishing user requests from the underlying
true needs
Managing in a central role in
building understanding and confidence with all stakeholders and ensuring
buy-in
Training service users on the best
use of new and existing systems to ensure optimal performance.
Ensuring quality and performance
measures are met
Working with both end users and
internal/external software developers or suppliers in the design and
usability of new or existing automation processes.
Managing relationships to ensure
efficient and effective production of deliverables
Involvement in the development of
team and Programme policies and procedures, ensuring adherence to
industry-standard best practice.
Producing weekly reports showing
progress against outstanding milestones, status, risks and dependencies as
required
CORE
SKILLS
Business
Analysis
Proven
ability, and supporting experience, of investigating operational
requirements, problems, and opportunities with the aim of seeking effective
business solutions. Significant experience of analysing stakeholder
objectives, and the underlying issues arising from investigations into
business requirements and problems, and identifying options for
consideration. Proven ability to identify potential benefits, and available
options for consideration.
Stakeholder Management
Proven
ability of proactively engaging and managing a broad range of stakeholders.
Understands the divergences in attitudes and cultures of a range of
stakeholders and finds a balance between building rapport and producing key
deliverables
Requirements
Definition & Management
Proven
ability and experience of defining and managing the business goals and scope
for small-scale changes and assisting in larger scale scoping exercises and
preparing accurate and detailed specification of business requirements to a
level that enables the effective delivery of agreed changes. Proven ability
within the scope of the role of business process mapping and managing related
documentation.
Assurance
of Supplier Assurance
Proven
ability and experience of working with suppliers and other stakeholders to
ensure supplier solutions are fit for purpose and deliver against agreed
requirements.
Influencing
and Persuasion
Significant
ability to positively influence and persuade others to take a specific course
of action by influencing key decision makers and building consensus across
diverse stakeholders on project delivery. Effectively influences external
partners/stakeholders using all available information appropriately to guide
decisions and negotiations to meet objectives, while maintaining
relationships, acting with integrity and supporting consensus.
Negotiation
Proven
experience and ability to negotiate successfully with others to gain mutually
beneficial results by presenting interests in ways that foster the
understanding and resolution of problems. Proven ability to seek to
understand others interests yet question and counter others proposals
without damaging relationships. Strong experience of using various approaches
to address needs or resolve whilst balancing win/win solutions or mutually
agreeable trade-offs.
Process
Improvement
Relevant
experience of analysing and documenting complex business processes. Proven
ability and experience of continually encouraging and identifying, analysing and assessing
alternative and improved approaches that offer clear benefits to perform
business activities including the potential for automation and benefits of a
new approach and, where appropriate
leading implementation. Experience of communicating the value of such change
and overcoming resistance to change.
Person Specification
Other Criteria
Essential
- Excellent communicator (both verbal and written)
- Analytical, problem solving and facilitation skills
- Excellent leadership and motivational skills
- Ability to deal with technical and business teams.
- Excellent communication and inter personal skills demonstrated to senior level
- Excellent reporting and analytical skills
- Basic computer literacy and willingness to further computer skills.
Qualifications
Essential
- IT related degree or an equivalent qualification
- Masters level qualification or equivalent experience
- The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority.
- The jobholder will undertake all mandatory training required for the role.
- Willingness to undergo all training requirements necessary for the post
Experience
Essential
- Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations.
- A strong background in liaising with a wide range of stakeholders to drive out system requirements.
- Proven experience and technical understanding of the theory and practice of the following:
- Collation and articulation of requirements information from a variety of sources, e.g. via interviews, workshop and published material
- The NHS and how it exchanges information from one part of the service to another (out of hours, NHS Direct, A&E, GPs, appointments and data repositories)
- Business modelling
- Practical experience and understanding of using UML
- Working from and developing scenarios and user requirements
- Understanding and knowledge of technical architectures and messaging standards
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery of IT projects.
- An understanding of team management and the policy and procedures governing the Trusts approach to managing staff.
Skills and Behaviours
Essential
- Integrity
- Professional, self-starter
- Diplomatic, self-motivated and enthusiastic with a professional attitude.
- A good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
- Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.
Person Specification
Other Criteria
Essential
- Excellent communicator (both verbal and written)
- Analytical, problem solving and facilitation skills
- Excellent leadership and motivational skills
- Ability to deal with technical and business teams.
- Excellent communication and inter personal skills demonstrated to senior level
- Excellent reporting and analytical skills
- Basic computer literacy and willingness to further computer skills.
Qualifications
Essential
- IT related degree or an equivalent qualification
- Masters level qualification or equivalent experience
- The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority.
- The jobholder will undertake all mandatory training required for the role.
- Willingness to undergo all training requirements necessary for the post
Experience
Essential
- Significant demonstrable experience of business analysis and requirements definition of new systems and/or services to health organisations.
- A strong background in liaising with a wide range of stakeholders to drive out system requirements.
- Proven experience and technical understanding of the theory and practice of the following:
- Collation and articulation of requirements information from a variety of sources, e.g. via interviews, workshop and published material
- The NHS and how it exchanges information from one part of the service to another (out of hours, NHS Direct, A&E, GPs, appointments and data repositories)
- Business modelling
- Practical experience and understanding of using UML
- Working from and developing scenarios and user requirements
- Understanding and knowledge of technical architectures and messaging standards
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery of IT projects.
- An understanding of team management and the policy and procedures governing the Trusts approach to managing staff.
Skills and Behaviours
Essential
- Integrity
- Professional, self-starter
- Diplomatic, self-motivated and enthusiastic with a professional attitude.
- A good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.
- Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
