Leeds Teaching Hospitals

Business Manager (XN07)

This job is now closed

Job summary

An exciting opportunity has arisen within the Outpatients CSU to help shape our future as we continue our transformation journey and have managed to secure two Business Manager (BM) Roles: one to oversee OP Administration and the other to oversee RBS and Switchboard.

These additional posts are a first for the CSU on a permanent basis; hence we are looking for focused and highly motivated individuals to join the management team with a key emphasis to support clinical and corporate transformation. These posts are pivotal in providing the bridge between tactical and operational management and you will be required to work across all levels of the organisation, across the five sites, to drive forward innovative solutions. and financial sustainability.

Main duties of the job

We seek an individual who has both the necessary hard skills to manage their workforce but with additional soft skills to lead the team and engage the wider Trust to deliver our ambition to be outstanding. The role would suit someone with a proven record of accomplishment in healthcare management and, for the right person, this is a role that is both demanding and challenging, but also rewarding, with the chance to develop your management and leadership skills, and to help shape our vision that will leave an enduring legacy. The successful candidate will be able to demonstrate:

Strong commercial and operational management acumen with a proven track record of achievement and delivery.

Capability to work effectively under pressure, multi-task and prioritise heavy workloads.

Maintenance of professional integrity at all times.

Excellent communication skills and able to demonstrate delivery of Organisational Change.

About us

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

Additionally the following are core values which relate specifically to this post:

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£43,742 to £50,056 a year

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9298-OPD-0045A

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Job description

Job responsibilities

The post holder provides management support to the CSU. They will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU- and Trust-wide objectives are achieved simultaneously.

Devolved responsibility for both pay and non-pay budgets in the CSU.

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties.

Assist in the performance management of the CSU.

Line-manage administrative and clerical staff within the CSU, and take management responsibility for their personal development and performance review.

Assist in the operational aspects of major service planning.

Contribute to developing and sustaining capacity and capability in the CSU.

Lead specific project work on behalf of the Service/General Manager.

Deputise for the Service Manager, as directed.

Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings.

Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices.

Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the Service Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate.

Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets.

Manages the integration of a variety of resources to deliver targets/patient pathways, the majority of which are on-going.

Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary.

Leads the development of business cases whether for changes to service, new equipment or new posts that impact across the whole organisation.

Ensures processes support efficient patient pathways.

Participates in the CSU involvement of patients and representative groups in service planning and development.

Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered.

Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services.

Identifies and leads projects to modernise and improve service delivery and patient access.

Participates appropriately in the investigation of complaints.

On behalf of the Service Manager, leads specific project work within the CSU and on cross-CSU issues.

Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented.

Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, and National Service Frameworks.

Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, and Health and Safety.

Assists the Service Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs.

Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets.

Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results.

Assists in disciplinary and grievance matters.

Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes.

Produces reports and proposals, including spread sheets, some of which are complex and involve bids for additional funding from Commissioners.

Supports the Service Manager in the interface with the ICS and other commissioners.

As part of on call responsibilities, ensure briefing and readiness to act in the event of MAJAX.

Contributes to Trust wide activities taking a lead responsibility for selected pieces of work.

Deputises for the Service Manager, as directed.

Undertakes audit work to facilitate service improvement and collates and presents research results.