Job summary
Outpatients
Administration is looking to recruit an enthusiastic outpatient supervisor. The
ideal candidate should possess excellent communication skills, be motivated,
hardworking and enthusiastic, and be expected to demonstrate a high level of
flexibility. Previous experience of managing and supervising staff is desirable
but not essential. The ability to work in a busy office environment is
essential and therefore the ideal candidates should be highly organised, to be
able to prioritise their own workload and enjoy being part of a busy team. This
post is permanent full time - 37.5hrs per week based at Chapel Allerton
Hospital
Main duties of the job
The
Post-holder will be responsible for supervising on a day to day basis a large
team of clerical staff responsible for the preparation and reception of
outpatient clinics held in the Outpatient Department. The post holder must be
able to communicate sensitively and effectively with a wide range of people
including patients, medical and nursing staff, other patient administration
colleagues and other outside agencies in addition to other departments
throughout the Trust. The post holder will assist in the organisation of the
Departmental teams workload and provide a comprehensive clerical service to
ensure the delivery of a coordinated and consistent operational management
service.
About us
The
Outpatients CSU within LTHT is committed to recruiting the best person for
the job, based solely on their ability and individual merit as measured
against the criteria for the role; through a process that is fair, open,
consistent and free from discrimination. We are entirely committed to the
Leeds Way and expect all our Staff to live these values and behaviours in
every aspect of their role. Outpatients are committed to being a diverse, inclusive
employer and support a culture where all employees are valued, respected and
acknowledged.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts are
subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Provide
day to day supervision of clerical staff, monitoring staffing levels on a
daily basis and adjusting when and where necessary to provide appropriate
staff cover. Be involved in the recruitment and retention of the clerical
staff ensuring that all new staff receive an appropriate induction and
training to enable them to carry out their duties. Supervise and train
members of the clerical team in all aspects of Patient Administration and
customer service, including the allocation of work on a daily basis and the
reviewing of work performance and progress. Along with the Assistant Patient
Services Co-ordinator ensure clerical staff receive full briefings on current
developments and be actively involved in staff meetings. Exercise safekeeping
of office equipment, including data held on the computer, work stations and
any other equipment used. The Trust requires that all members of staff are
appraised on a yearly basis and the post holder will be responsible for the
appraisals for the allocated team members. The post holder will be
responsible for the monitoring of sickness, holidays and other leave and
return to work interviews following sickness and for preparing and providing
statistics to managers and to salaries and wages. The post holder must ensure
that processes/procedures comply with legislative requirements covering
Health & Safety, Data Protection and confidentiality
Job description
Job responsibilities
Provide
day to day supervision of clerical staff, monitoring staffing levels on a
daily basis and adjusting when and where necessary to provide appropriate
staff cover. Be involved in the recruitment and retention of the clerical
staff ensuring that all new staff receive an appropriate induction and
training to enable them to carry out their duties. Supervise and train
members of the clerical team in all aspects of Patient Administration and
customer service, including the allocation of work on a daily basis and the
reviewing of work performance and progress. Along with the Assistant Patient
Services Co-ordinator ensure clerical staff receive full briefings on current
developments and be actively involved in staff meetings. Exercise safekeeping
of office equipment, including data held on the computer, work stations and
any other equipment used. The Trust requires that all members of staff are
appraised on a yearly basis and the post holder will be responsible for the
appraisals for the allocated team members. The post holder will be
responsible for the monitoring of sickness, holidays and other leave and
return to work interviews following sickness and for preparing and providing
statistics to managers and to salaries and wages. The post holder must ensure
that processes/procedures comply with legislative requirements covering
Health & Safety, Data Protection and confidentiality
Person Specification
Skills & Behaviours
Essential
- Fair, honest and consistent in their approach.
- Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Communicate sensitively and effectively.
- A good team player, with the ability to work flexibly in a diverse and demanding environment.
- Demonstrate the ability to work within local guidelines
- Basic computer literacy and willingness to further computer skills. Standard Keyboard Skills
Desirable
- Ability to use the Trusts Patient Administration system.
practical skills or Additional Requirements
Essential
- A willingness to undergo training to carry out the job.
- Demonstrate previous experience of training to carry out a job.
- Demonstrate previous experience of training others.
- Understanding of the Outpatient Management Policy and other policies in use at the Trust.
- Awareness of the NHS Plan and Modernisation Plans.
Qualifications
Essential
- Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
Desirable
- Minimum of 5 GCSE, NVQ or the equivalent qualifications.
Experience
Essential
- Experience of working in an office environment.
Desirable
- Experience working with patients in an administrative environment.
- Experience coordinating / supervising a team of clerical staff.
Person Specification
Skills & Behaviours
Essential
- Fair, honest and consistent in their approach.
- Diplomatic, self-motivated and enthusiastic with a professional attitude.
- Communicate sensitively and effectively.
- A good team player, with the ability to work flexibly in a diverse and demanding environment.
- Demonstrate the ability to work within local guidelines
- Basic computer literacy and willingness to further computer skills. Standard Keyboard Skills
Desirable
- Ability to use the Trusts Patient Administration system.
practical skills or Additional Requirements
Essential
- A willingness to undergo training to carry out the job.
- Demonstrate previous experience of training to carry out a job.
- Demonstrate previous experience of training others.
- Understanding of the Outpatient Management Policy and other policies in use at the Trust.
- Awareness of the NHS Plan and Modernisation Plans.
Qualifications
Essential
- Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
Desirable
- Minimum of 5 GCSE, NVQ or the equivalent qualifications.
Experience
Essential
- Experience of working in an office environment.
Desirable
- Experience working with patients in an administrative environment.
- Experience coordinating / supervising a team of clerical staff.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
