Service Manager - Business Development (XN08)

Job description

Job responsibilities

JOB PURPOSE

The Service Manager will support the Deputy General Manager, and General Manager in providing full general management oversight to the Oncology CSU across a number of specified Business Units. Oncology is a large and complex Clinical Support Unit (CSU) split into nine separate Business Units (BUs):-

Clinical Haematology;

Medical & Clinical Oncology;

Specialist Palliative Care;

Radiotherapy;

HMDS,

Thoracic surgery;

Breast & Endocrine surgery;

Gynaecology-Oncology surgery;

Medical Physics & Engineering.

As well as large Oncology, Breast and Haematology Research departments.

Supporting the General Manager(s), the post holder will be responsible for the overall delivery of finance, access and quality targets as well as other targets determined by the Clinical Director and Triumvirate Team, including maintaining Business Continuity. In partnership with the Lead Clinicians, Matrons and Business Managers, the post holder will be responsible for activity, workforce and financial planning within specified BUs

The post holder will demonstrate strategic leadership across a range of BUs to to ensure development of financially affordable solutions to capacity and quality constraints across the business units, and the integration of services across the health economy.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

Proven leadership skills in a multidisciplinary and complex environment

Strong analytical skills with the ability to produce business cases and other documents and presentations for a wide range of stakeholders, some of which is of a confidential, sensitive or contentious nature

Management qualification of post graduate diploma

Knowledge and experience of a wide range of management disciplines, including finance, staff management, commissioning, risk management, performance management and service improvement.

Ability to monitor, maintain and improve service delivery

Excellent communication and facilitation skills with an ability to manage conflict from a wide range of stakeholders.

Personal resilience and ability to prioritise work in a complex environment, often with conflicting and time pressured deadlines

Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the CSU

Experience of developing workforce and capacity plans as well as a track record of ensuring that departmental business plans and continually changing service plans and schedules are updated to meet service needs

THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred; Collaborative; Fair; Accountable; Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally the following are core values which relate specifically to this post:-

Commitment to ensuring the delivery of high quality evidence based care

Professional image and positive approach to problem solving.

Maintain positive working relationships with others

Commitment to own personal and professional development and the development of others within the team.

Honest and fair minded with a positive attitude to change and transparency in decision making

Promotes a culture of equality, mutual respect, and diversity

Is regarded as having integrity and trusted by others

CORE BEHAVIOURS AND SKILLS

Commitment to team working with the ability to take personal responsibility for difficult decision making

Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust

Highly developed communication skills and willingness to network effectively, negotiate and influence others, taking into account multi-professional and organisational cultures

Working collaboratively with other Business Units and Clinical Service Units

CORE KNOWLEDGE AND UNDERSTANDING

Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups

Sound understanding of the NHSE & NHSI agendas to include priorities from the STP, CQC as well as, national, local and Trust targets

Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements

Work within the Trusts Capital and Corporate Planning procedures

Good sound knowledge and understanding of writing comprehensive business cases

Understanding of Trust Policies and Procedures eg HR/Risk Management/Clinical Governance

Understanding of Commissioning, contracting and service agreements to include PBR and patient level costing.

Understanding of management and operational arrangements in the Trust

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Business Delivery and Operational Service Delivery

To lead on the delivery of operational service targets within the CSU to ensure that income is maximised and targets achieved.

To line manage the CSU Business Managers, and have overall accountability for the performance of the patient administration function, ensuring services are managed within agreed budgets.

To ensure the development of effective business systems and procedures within the CSU

To ensure that robust activity and financial management systems are in place to maintain business continuity during the planning and commissioning of the service plans.

To monitor contract activity and ensure that systems are in place to deliver planned contract activity.

To ensure that appropriate risk management strategies are developed and that the BUs risk registers are updated regularly to reflect the current issues facing the service.

Delegated budget holder.

To be involved in budget setting for services.

To create, collate, interpret, analyse, data to turn it into useful information to enable CSU to monitor and control performance and quality along with changes in financial and activity modelling. This includes the use of formulae.

Participate in quality assurance of facilities for example, when commissioning / relocating services, to ensure that the facilities comply with national guidelines and legislation.

To deputise as appropriate for the General Manager

Investigate complex complaints in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve service deficiencies.

Service Development

To take lead responsibility for developing a robust project management framework to support the delivery of service change, including the preparation of a detailed project plan, key outcomes, deliverables and timescales and communication plan.

To ensure that the projects are delivered within the available resources and to the agreed timescales, providing regular highlight reports to the General Manager.

To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery at a regional level.

To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Sometimes these service developments may have a national profile

To be involved in the development and creation of policies, some of which may impact on other Regional organisations and Units, District General Hospitals etc.

To ensure active engagement and ownership of key stakeholders in the project, liaising with key professions including clinicians, managers, nursing, service users and planners.

To act as a change agent, consulting with all involved parties, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated.

Person Specification

Additional Requirements

Essential

• Motivated and enthusiastic
• Confident / assertive in own abilities and inspires confidence in others
• Able to work well under pressure and prioritise effectively
• Fair, honest and transparent

Qualifications

Essential

• Graduate level qualification.
• Study at Masters level or the equivalent in relevant experience.
• Understanding of the Health and Social care management environment and roles and responsibilities within it.

Desirable

• Management Qualification.
• Experience of all activity targets, managing waiting lists and maximising income.

Experience

Essential

• At least three years experience at middle management level in the NHS, including business planning, budgetary management and service improvement.
• Financial management skills including experience of analysis and interpretation of complex processes linked to income and expenditure and activity plans
• Able to prepare business cases/lead others through the process.

Skills & behaviours

Essential

• Ability to analyse complex information to support managerial decision making
• Good communication, presentation & interpersonal skills.
• Performance Management skills.
• Strong prioritisation skills with the ability to manage competing demands.
• Able to influence, negotiate and build working relationships.
• Self motivated, highly organised, focussed and results oriented and can lead and deliver through others.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)