Business Manager (XN07)

Job responsibilities

JOB PURPOSE/SUMMARY

The post holder provides management support to the Clinical Service Unit (CSU) or a component part of the CSU. The post holder will have responsibility for the access & performance agenda for both RTT and cancer access target. They will ensure that the structure of administrative and clerical staff co-ordinate successfully so that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

Devolved responsibility for both pay and non pay budgets in the CSU

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties.

Assist in the performance management of the CSU.

Line management of administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review.

Responsible for the procurement of medical and scientific capital equipment

Assist in the operational aspects of major service and capital planning

Contribute to developing and sustaining capacity and capability in the CSU

Lead specific project work on behalf of the General Manager.

4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings

Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices

Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate

Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets

Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing

Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary

Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation

Ensures administration processes support efficient patient pathways

Participates in the CSU involvement of patients and representative groups in service planning and development.

Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered

Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services

Identifies and leads projects to modernise and improve service delivery and patient access

Participates appropriately in the investigation of complaints

On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues

Manages waiting lists, leading change where necessary to ensure targets are met

Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented

Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks

Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety

Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs

Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets

Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results

Assists in disciplinary and grievance matters

Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes

Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners

Supports the General Manager in the interface with commissioners

Contributes to Trust wide activities (e.g. Improving Working Lives, External Quality Accreditation, Information Systems Development, Bed Management etc) taking a lead responsibility for selected pieces of work

Undertakes audit work to facilitate service improvement and collates and presents research results

. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally, the following are core values which relate specifically to this post:

Commitment to principles of equality and diversity.

Commitment to delivering quality services.

Importance of maintaining confidentiality.

Honesty and integrity.

Qualifications

Essential

• Educated to degree level or equivalent professional qualification
• Evidence of commitment to continuing professional development, including a management qualification or post graduate diploma
• Management qualification or post graduate diploma.
• Career progression through continuing professional development.
• Willingness to undertake training and development as identified through the PDP process

Desirable

• Masters level in a related field

Experience

Essential

• Knowledge of the working of the NHS and wider healthcare system within England
• Understanding of the NHS modernisation agenda to include priorities from the Department of Health, Monitor, Healthcare Commission, National, Local and Trust Targets
• Knowledge and practical understanding of financial and commissioning frameworks
• Workforce and capacity planning, managing waiting lists and developing business cases
• Knowledge and application of key policies and procedures to include access targets; Booking and Choice; Health and Safety; HR Guidance and toolkit; Attendance Management
• Experience of middle management level
• Specialist knowledge of managing multi-professional teams underpinned by formal management training
• Successful operational management in a multi-professional environment
• Day-to-day people management and ability to develop others
• Management of complex budget
• Operational planning and implementation including strategic planning and options appraisal, and change management
• Recruitment, selection and retention of senior key personnel within the organisation; attendance management; appraisal and objective setting;
• disciplinary and grievance across multi-professional boundaries
• Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups
• Work within the Trusts Standing Orders and Standing Financial Instructions and Clinical Governance arrangements

Desirable

• NHS management experience
• Understanding of Trust Policy and Procedure, e.g. HR/Risk Management/Clinical Governance

Skills & behaviours

Essential

• Negotiation and influencing skills and diplomacy
• Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding organisation
• Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
• Fair, honest and consistent in approach
• Self-management, demonstrating resilience
• Evidence of developing effective working relationships within and beyond employing organisation
• Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures
• Highly developed communication skills to enable the development of workforce and capacity planning and ensure that departmental business plans and
• continually changing service plans and schedules are updated to meet service needs
• Commitment to team working with the ability to take personal responsibility for difficult decision making
• Awareness of strategic direction and ensure local business plans take account of the overall direction of the Trust

Desirable

• Change management skills including service reconfiguration
• Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
• Able to communicate in a complex service
• Understanding and experience of information analysis essential for communicating business, finance and workforce plans
• Able to develop effective working partnership skills within and beyond employing organisation
• Able to deliver outcomes within a culture of ambiguity
• Presentation skills using a variety of options and software packages.
• Ability to manage teams based on different sites across the organisation
• Manage clinical and business risks developing action plans to improve performance.
• Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the Directorate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).