Clerk/Typist (XN02)

Job description

Job responsibilities

2. JOB PURPOSE/SUMMARY

The post holder will work as part of a multidisciplinary team in order to provide an effective and efficient clerical and typing service to the non - surgical oncology team.

The post holder has a responsibility to ensure that clerical and typing duties are completed in a timely manner, ensuring Trust targets are met

3. ORGANISATIONAL CHART

Business Manager

Patient Services Co-Ordinator

Clerk/typist

4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Typing of medical reports/patient details onto a computerised system.

Booking out and despatch of reports and films.

Dealing with correspondence, incoming and outgoing, that any senior member of the department may require.

Dealing with telephone enquiries from hospital staff, outside agencies and patients.

General clerical duties which include filing, photocopying and faxing.

Arranging ambulance transport, portering services or nurse escorts for patients.

Provide cover in reception eg act as reception clerk, dealing with queries from patients, medical staff and outside agencies, including telephone enquiries.

Other dutiesTo liaise with colleagues and other disciplines as necessary.

To maintain knowledge of office equipment based in the Department.

To participate in the appraisal process as outlined by Trust policies and procedures.

To take on additional and changing duties commensurate with the grade as defined by the Office/Administration Manager in response to demands made upon the Department.

Person Specification

Skills & Behaviours

Essential

• Self-motivated and enthusiastic
• Able to work accurately and calmly whilst under pressure
• Good team worker
• Professional in appearance and conduct
• Reliable and punctual
• Be able to work as part of a team, supporting and covering colleagues where appropriate as and when required
• Be self-motivated
• Be able to work with limited supervision

Desirable

• Be of a mature,
• pleasant and friendly nature with a good sense of humour
• Adaptable and flexible
• Confident manner
• Have the ability to stay calm whilst working under pressure.

Qualifications

Essential

• Good general standard of education.
• RSA II typing/word processing or equivalent
• Audio typing
• Microsoft Word for Windows
• Keyboard/data entry skills are essential.

Desirable

• ECDL certificate or working towards
• Other Microsoft applications e.g. Excel
• Good communication skills are required, both written and oral.

Experience

Desirable

• Experience in a secretarial role
• Knowledge of Medical Terminology
• Hospital and/or general public experience
• The post holder would be expected to develop their understanding and use of information technology.

Other Criteria

Essential

• Good interpersonal and communication skills
• Accurate typing and spelling ability
• Good telephone skills
• Able to use own initiative
• Be honest, trustworthy polite and helpful
• Be professional in appearance and conduct.
• To familiarise him/herself with the basic work and procedurenquiries and provide an effective and efficient clerical service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Wharfedale General Hospital

Newall Carr Road

Otley

West Yorkshire

LS21 2LY

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)