Cancer Care Co-ordinator (XN03)

Job description

Job responsibilities

The jobholder will be actively involved in providing direct and indirect care

for patients in support of the multidisciplinary team. The post holder will

be expected to work under direct or indirect supervision of the clinical

nurse specialists supporting the multidisciplinary team.

The jobholder will assist in the overall implementation and evaluation of

care as part of the multi professional team. The jobholder is expected to

plan, implement, deliver and maintain high standards of patient care. The

jobholder will be skilled in taking appropriate action(s) to achieve the

planned outcome.

The jobholder will contribute to the maintenance of an environment for

effective care.

The jobholder will provide a single point of contact for the patients/carers

and will be expected to work autonomously to provide this service.

The jobholder will be expected to practice in accordance within Trust

policies, guide lines defined competency boundaries and local l standard

operating procedures.

Communication and Coordination:

Communicates appropriately and sensitively in different settings, using a range of methods and styles, enhanced by underpinning knowledge and experience

Anticipates how people may feel in a given situation, responding with kindness and empathy

Acts professionally and appropriately in situations, understanding that there may be boundaries to confidentiality, seeking support and advice.

Works with colleagues in other services to facilitate safe and effective transition of care between services.

Able to document information in a legible, accurate and professional manner

Develops partnership working both within and outside of the Trust in order to support the patient, carers, families and staff.

Demonstrates knowledge of care pathways in order to enable effective response to queries.

Carries out clerical and administrative duties required by the role

Develops the ability to work across professional boundaries

Works with MDT co-ordinators in order to facilitate and support patients transition along the care pathway

Clinical Responsibilities

Triaging incoming telephone calls, managing onward referrals and sign posting to other services

Following up on actions required following patient consultations in clinics, including communication to other organisations within the region, clinicians, and or supporting services

Undertake actions arising from MDT outcome discussions either under direction of the CNS/AHPs or as per protocol

Take responsibility as appropriate for inputting information onto the LTHT cancer patient electronic record (PPM).

Support audit and research through measuring, collecting and collating data.

Develop and use appropriate communication skills to support regular face to face and telephone contact with patients, families, careers and external partners

Undertake Holistic Needs Assessments in line with agreed Standard Operating Procedures or Guidelines; carrying out resultant actions and or reporting to the CNS/AHP team using a patient partnership approach

Undertake phone calls to patients following discharge from hospital to ensure that the patient, family and or carer, as appropriate, is aware of future plans and appropriately refer to CNS/AHP s when there are issues that fall outside the remit of this role

Escalate concerns with regards a patients physical or psychological needs, or changes in their clinical condition to CNS/AHP colleagues within the agreed time frame

Understand the patient information pathway and support the patient, family and or carer as appropriate, to access resources where appropriate

Undertake patient pathway co-ordination responsibilities as appropriately delegated by CNS/AHPs

Coordinate and organise appointments and assessments as required within the cancer services or associated services

Assist with staff education/service improvement events

Acknowledge any limitations of competence in accepting care activities and inform a registered practitioner where appropriate

Assist in planning, implementation and evaluation of individual programmes of care for patients

Support the delivery of patient, family and carer training and education as necessary, including the use of equipment.

Coordinate the necessary assessments, appointments or investigations to fast track people back into the system if required.

Organise and prioritise time effectively undertake duties on different wards, departments or clinical areas as and when required by service demands or patient need.

Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies

Other Responsibilities

Contribute to the prevention and control of infection in line with Trust guidelines

Assist in maintenance of accurate records and documentation, with regard to legal requirements, confidentiality and management of information.

Ensure that essential information on the patients condition and progress is recorded in accordance with Trust guidelines

Understand the need to maintain and respect patient confidentiality

Promote and value the rights, responsibilities and diversity of people ensuring religious and cultural needs are addressed

Raise concerns with regards to risk, danger, malpractice or wrong doing by following the LTHT Whistleblowing policy and supporting processes.

Education, Health, Safety and Security

Ensure safe keeping and transportation of patient property and valuables in accordance with Trust policy.

Recognise the importance of health education and teaching of patients and their carers and inform senior staff where this might be required

Ensure equipment and resources are used appropriately, efficiently and economically

Maintain a safe working environment, reporting incidents, accidents, complaints according to Trust policy.

Participate in in-service training

Participate in mandatory and priority training requirements at the appropriate time intervals

Participate in annual performance appraisal

Person Specification

Qualifications

Essential

• Basic Skills Maths and English Level 2 (A-C GCSE equivalent) ) or a level 2 pass in the Trust literacy and numeracy assessment
• NVQ 3 in Health or Diploma in Health Level 3 or Diploma in Health and Social Care Level 3 or equivalent health care related qualification

Desirable

• Maths and English A-C or equivalent

Experience

Essential

• Significant experience of working within a healthcare setting

Skills & Behaviours

Essential

• Able to work as part of a multidisciplinary team
• Patient focused
• Positive and caring attitude
• Effective interpersonal skills
• Effectively communicate with patients, their families and or carers and members of the multidisciplinary team
• Knowledge of and ability to use commonly used Software applications eg Office confidentiality and have an understanding of the Data Protection Act.
• Insight into roles responsibilities of post
• Commitment to undergo training as required

Desirable

• May be required to deliver training to other staff and patient groups

practical skills or Additional Requirements

Essential

• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)