Job summary
We
are seeking an experienced part time ( maximum of 30 hours a week) Clinical
Support Worker to join our busy Outpatient Department situated at Wharfedale
Hospital.
The
role would be suitable for a motivated and enthusiastic individual who enjoys
working in a fast-paced and dynamic environment and is committed to delivering
safe and compassionate patient care.
You
would be joining a supportive and well-established team in a multi-speciality
outpatient department. You will work closely with clinicians across a variety
of specialities to deliver co- ordinated patient centred care, whilst gaining
knowledge and insight into a range of conditions.
The
department currently operates Monday to Friday between 08:0017:30. Shift start
and finish times may vary to cover the requirements of the service.
We
welcome applications from all sections of the community and are committed to
equality, diversity, and inclusion.
Main duties of the job
Provide
and deliver a high standard of compassionate nursing care recognising and
meeting the specific needs of the patients
Following
training and assessment, competently undertake
clinical
activities relevant to the post and clinical area as agreed
Acknowledge any limitations of
competence in accepting care activities outside agreed limitations and inform a
registered practitioner
Assist in planning, implementation
and evaluation of individual programmes of care for patients
Document interventions performed and
care delivered, ensuring that record is countersigned by a registered
practitioner where appropriate.
Assist in the recording of fluid
balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects
of their personal hygiene.
Assist in the safe moving and
handling of all patients utilising appropriate equipment.
Assist the patient with their
elimination needs; including bowel and urinary catheter care.
Provide care for patients with
reduced mobility; to include skin integrity, pressure area care and measurement
and application of anti-embolic stockings
Assist in ensuring patients
nutritional needs are met.
Carry out clinical observations on
patients, recognising, recording and reporting abnormalities and changes in
patients condition to the registered
practitioner
Organise and prioritise time
effectively
Undertake duties on different wards,
departments or clinical areas as and when required.
About us
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute
Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West
Yorkshire and Harrogate working together to provide the best possible care for
our patients.
By
bringing together the wide range of skills and expertise across West Yorkshire
and Harrogate we are working differently, innovating and driving forward change
to deliver the highest quality care. By
working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a
part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed, and contact the named contact if
you have any questions
Job description
Job responsibilities
Establish and maintain effective
communication with patients, families, carers and patient groups
Develop and maintain appropriate
relationships, communication and teamwork with members of the
multi-disciplinary team within the ward/department
Assist
in the welcome and reception of patients into theclinical
area
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia or other linguistic issues
Communicate effectively with all
health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible
documentation adhering to standards in accordance with Trust policies and
guidance
Ensure compliance with Trust policies
and procedures regarding confidentiality of data and data security
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal and electronic format (this may include accessing and updating patient
records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames
Effective use of communication skills
when responding to patients, relatives or carers concerns and complaints,
contributing to the ward, unit or department team action plan to achieve local
resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support patients
understanding and communication needs.
Ability to answer phone, effectively
managing the enquiry.
Other
Responsibilities
Participate in the use of the Leeds
Improvement Method to improve the quality and safety of the service.
Contribute to the prevention and
control of infection in line with Trust guidelines
Assist in maintenance of accurate
records and documentation, with regard to legal requirements, confidentiality
and management of information.
Ensure that essential information
on the patients condition and progress
is recorded in accordance with Trust guidelines
Understand the need to maintain and
respect patient confidentiality
Promote and value the rights,
responsibilities and diversity of people ensuring religious and cultural needs
are addressed.
Education,
Health, Safety and Security
Ensure safe keeping and
transportation of patient property and valuables in accordance with Trust
policy.
Recognise the importance of health
education and teaching of patients and their carers and inform senior staff
where this might be required
Ensure equipment and resources are
used appropriately, efficiently and economically
Maintain a safe working environment,
reporting incidents, accidents, complaints according to Trust policy.
Participate in in-service training
Complete annual mandatory and
priority training requirements within agreed timescales
Participate in own and others annual
performance appraisal
Supervision
and leadership
Will be expected to lead a team of
clinical support workers on a shift by shift basis
Will be expected to contribute to
mentorship and appraisal of junior staff.
Raise
concerns with regards to risk, danger, malpractice or wrong doing by following
the LTHT Whistleblowing policy andsupporting processes.
Job description
Job responsibilities
Establish and maintain effective
communication with patients, families, carers and patient groups
Develop and maintain appropriate
relationships, communication and teamwork with members of the
multi-disciplinary team within the ward/department
Assist
in the welcome and reception of patients into theclinical
area
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia or other linguistic issues
Communicate effectively with all
health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible
documentation adhering to standards in accordance with Trust policies and
guidance
Ensure compliance with Trust policies
and procedures regarding confidentiality of data and data security
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal and electronic format (this may include accessing and updating patient
records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames
Effective use of communication skills
when responding to patients, relatives or carers concerns and complaints,
contributing to the ward, unit or department team action plan to achieve local
resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support patients
understanding and communication needs.
Ability to answer phone, effectively
managing the enquiry.
Other
Responsibilities
Participate in the use of the Leeds
Improvement Method to improve the quality and safety of the service.
Contribute to the prevention and
control of infection in line with Trust guidelines
Assist in maintenance of accurate
records and documentation, with regard to legal requirements, confidentiality
and management of information.
Ensure that essential information
on the patients condition and progress
is recorded in accordance with Trust guidelines
Understand the need to maintain and
respect patient confidentiality
Promote and value the rights,
responsibilities and diversity of people ensuring religious and cultural needs
are addressed.
Education,
Health, Safety and Security
Ensure safe keeping and
transportation of patient property and valuables in accordance with Trust
policy.
Recognise the importance of health
education and teaching of patients and their carers and inform senior staff
where this might be required
Ensure equipment and resources are
used appropriately, efficiently and economically
Maintain a safe working environment,
reporting incidents, accidents, complaints according to Trust policy.
Participate in in-service training
Complete annual mandatory and
priority training requirements within agreed timescales
Participate in own and others annual
performance appraisal
Supervision
and leadership
Will be expected to lead a team of
clinical support workers on a shift by shift basis
Will be expected to contribute to
mentorship and appraisal of junior staff.
Raise
concerns with regards to risk, danger, malpractice or wrong doing by following
the LTHT Whistleblowing policy andsupporting processes.
Person Specification
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department
Qualifications
Essential
- NVQ 3 in Health and Social Care. Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience
- Diploma in Health Level 3.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C).
Skills & behaviours
Essential
- Caring, motivated and Compassionate.
- Courageous, Reliable and trustworthy
- Willingness to learn and develop their role
- Interpersonal skills, confident and enthusiastic
Other criteria
Essential
- Ability to organise and prioritise workload
- Competent in written, electronic and verbal communication skills
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits
Person Specification
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department
Qualifications
Essential
- NVQ 3 in Health and Social Care. Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience
- Diploma in Health Level 3.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C).
Skills & behaviours
Essential
- Caring, motivated and Compassionate.
- Courageous, Reliable and trustworthy
- Willingness to learn and develop their role
- Interpersonal skills, confident and enthusiastic
Other criteria
Essential
- Ability to organise and prioritise workload
- Competent in written, electronic and verbal communication skills
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
