Job summary
Senior
Clinical Support Worker Surgical Outpatients
We
are recruiting experienced Clinical Support Workers to join our busy Surgical
Outpatients Department at St Jamess University Hospital.
This
role is ideal for motivated and enthusiastic individuals who enjoy working in a
fast-paced environment and are committed to delivering high-quality,
compassionate patient care.
You
will work closely with nursing, medical, and administrative teams to support
the smooth running of outpatient clinics and ensure a positive experience for
patients, including those who are vulnerable or have additional needs. You will
also support new staff and students on placement.
We
are looking for candidates who:
Have previous healthcare experience
Demonstrate excellent communication
and teamwork skills
Are flexible, professional, and able
to work under pressure
Are passionate about providing
inclusive, patient-centred care
Experience
in computer systems, phlebotomy, ECGs, or wound care is desirable but not
essential, as full training will be provided.
Working
hours:
Surgical Outpatients operates between 08:0018:00,
with some weekend working as required. Full-time and part-time hours will beconsidered,
though long days may not always be possible due to service needs.
We
welcome applications from all sections of the community and are committed to
equality, diversity, and inclusion.
For
more information, please contact Nicola Ingleson nicola.ingleson@nhs.net
Planned Interview 20/03/2026
Main duties of the job
The
jobholder will be actively involved in providing direct and indirect
compassionate care for patients in support of the multidisciplinary team. The
jobholder will undertake a range of delegated clinical patient care duties
under the support and supervision of a registered practitioner.
The
jobholder will assist in the overall implementation and evaluation of care as
part of the multi professional team. The jobholder is expected to plan,
implement, deliver and maintain high standards of patient care. The jobholder
will be skilled in taking appropriate action(s) and acting on own initiative to
achieve the planned outcome.
The
jobholder will contribute to the maintenance of an environment for effective
care.
The
jobholder will be expected to lead a team of clinical support workers and
apprentice clinical support workers.
The
jobholder will be expected to practice in accordance within Trust policies,
guidelines, standards and statutory requirements and operate within defined
competency boundaries.
The
jobholder will work within a ward, clinical department or community setting as
part of a multidisciplinary team.
The
jobholder must comply with the wearing of PPE as appropriate to the clinical
situation - this may involve wearing face masks for a considerable length of
time.
About us
Leeds
Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute
Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West
Yorkshire and Harrogate working together to provide the best possible care for
our patients.
By
bringing together the wide range of skills and expertise across West Yorkshire
and Harrogate we are working differently, innovating and driving forward change
to deliver the highest quality care. By
working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a
part of that change.
WYAAT
is the acute sector arm of the West Yorkshire and Harrogate Health and Care
Partnership, one of the largest integrated care systems in the country. The
Partnerships ambition is for everyone to have the best possible health and
wellbeing, and the work of WYAAT, and each individual trust, supports that
ambition.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed,, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Clinical
Responsibilities
Provide and deliver a high standard
of compassionate nursing care recognising and meeting the specific needs of the
patients
Following training and assessment,
competently undertake clinical activities relevant to the post and clinical
area as agreed
Acknowledge any limitations of
competence in accepting care activities outside agreed limitations and inform a
registered practitioner
Assist in planning, implementation
and evaluation of individual programmes of care for patients
Document interventions performed and
care delivered, ensuring that record is countersigned by a registered
practitioner where appropriate.
Assist in the recording of fluid
balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects
of their personal hygiene.
Assist in the safe moving and
handling of all patients utilising appropriate equipment.
Assist the patient with their
elimination needs; including bowel and urinary catheter care.
Provide care for patients with
reduced mobility; to include skin integrity, pressure area care and measurement
and application of anti-embolic stockings
Assist in ensuring patients
nutritional needs are met.
Carry out clinical observations on
patients, recognising, recording and reporting abnormalities and changes in
patients condition to the registered
practitioner
Utilise early warning score
indicators (e.g. NEWS) to recognise any patient deterioration/sudden change in
condition, reporting immediately to the registered practitioner.
Prepare and undertake interventions
consistent with evidence based practice, through applying knowledge and skills
to determine nature of the clinical care intervention required to meet
patients requirements for care.
Assist
in the provision of patient centred enhanced care, utilising a range of
therapeutic interventions based on the enhanced care risk assessment. Reporting any deterioration, or changes in
condition to the registered practitioner.
Evaluate and review the effect of any
interventions and the patients agreed plan of care and report outcomes of
interventions to the registered practitioner.
Collect equipment for clinical
procedures as directed by the registered practitioner. Safely dispose of
equipment, post procedure, restocking where appropriate
Assist in safe and appropriate use and maintenance of equipment.
Assist in the correct handling and
dispatch of specimens
Safe disposal of soiled linen and
clinical waste from the ward or department
Participate in the process of
involving relatives and or carers in the provision of patient care
Contribute to the psychological and
or spiritual needs of patients using diversionary and comfort measures as
appropriate
Acts as a chaperone as per chaperone
policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as
instructed by a registered practitioner
Organise and prioritise time
effectively
Undertake
duties on different wards, departments or clinical areas as and when required
by service demands or patient need
Act
in such a way that safeguards the health and wellbeing of children &
vulnerable adults at all times. Is familiar with and adheres to, the LTHT
safeguarding policies.
Communication
and Working Relationship
Establish and maintain effective
communication with patients, families, carers and patient groups
Develop and maintain appropriate
relationships, communication and teamwork with members of the
multi-disciplinary team within the ward/department
Assist in the welcome and reception
of patients into the clinical area
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia or other linguistic issues
Communicate effectively with all
health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible
documentation adhering to standards in accordance with Trust policies and
guidance
Ensure compliance with Trust policies
and procedures regarding confidentiality of data and data security
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal and electronic format (this may include accessing and updating patient
records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames
Effective use of communication skills
when responding to patients, relatives or carers concerns and complaints,
contributing to the ward, unit or department team action plan to achieve local
resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support patients
understanding and communication needs.
Ability to answer phone, effectively
managing the enquiry
Job description
Job responsibilities
Clinical
Responsibilities
Provide and deliver a high standard
of compassionate nursing care recognising and meeting the specific needs of the
patients
Following training and assessment,
competently undertake clinical activities relevant to the post and clinical
area as agreed
Acknowledge any limitations of
competence in accepting care activities outside agreed limitations and inform a
registered practitioner
Assist in planning, implementation
and evaluation of individual programmes of care for patients
Document interventions performed and
care delivered, ensuring that record is countersigned by a registered
practitioner where appropriate.
Assist in the recording of fluid
balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects
of their personal hygiene.
Assist in the safe moving and
handling of all patients utilising appropriate equipment.
Assist the patient with their
elimination needs; including bowel and urinary catheter care.
Provide care for patients with
reduced mobility; to include skin integrity, pressure area care and measurement
and application of anti-embolic stockings
Assist in ensuring patients
nutritional needs are met.
Carry out clinical observations on
patients, recognising, recording and reporting abnormalities and changes in
patients condition to the registered
practitioner
Utilise early warning score
indicators (e.g. NEWS) to recognise any patient deterioration/sudden change in
condition, reporting immediately to the registered practitioner.
Prepare and undertake interventions
consistent with evidence based practice, through applying knowledge and skills
to determine nature of the clinical care intervention required to meet
patients requirements for care.
Assist
in the provision of patient centred enhanced care, utilising a range of
therapeutic interventions based on the enhanced care risk assessment. Reporting any deterioration, or changes in
condition to the registered practitioner.
Evaluate and review the effect of any
interventions and the patients agreed plan of care and report outcomes of
interventions to the registered practitioner.
Collect equipment for clinical
procedures as directed by the registered practitioner. Safely dispose of
equipment, post procedure, restocking where appropriate
Assist in safe and appropriate use and maintenance of equipment.
Assist in the correct handling and
dispatch of specimens
Safe disposal of soiled linen and
clinical waste from the ward or department
Participate in the process of
involving relatives and or carers in the provision of patient care
Contribute to the psychological and
or spiritual needs of patients using diversionary and comfort measures as
appropriate
Acts as a chaperone as per chaperone
policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as
instructed by a registered practitioner
Organise and prioritise time
effectively
Undertake
duties on different wards, departments or clinical areas as and when required
by service demands or patient need
Act
in such a way that safeguards the health and wellbeing of children &
vulnerable adults at all times. Is familiar with and adheres to, the LTHT
safeguarding policies.
Communication
and Working Relationship
Establish and maintain effective
communication with patients, families, carers and patient groups
Develop and maintain appropriate
relationships, communication and teamwork with members of the
multi-disciplinary team within the ward/department
Assist in the welcome and reception
of patients into the clinical area
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia or other linguistic issues
Communicate effectively with all
health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible
documentation adhering to standards in accordance with Trust policies and
guidance
Ensure compliance with Trust policies
and procedures regarding confidentiality of data and data security
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal and electronic format (this may include accessing and updating patient
records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames
Effective use of communication skills
when responding to patients, relatives or carers concerns and complaints,
contributing to the ward, unit or department team action plan to achieve local
resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support patients
understanding and communication needs.
Ability to answer phone, effectively
managing the enquiry
Person Specification
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department
Other criteria
Essential
- Competent in written, electronic and verbal communication skills
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits
Qualifications
Essential
- NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
- Commitment to undergo training and education as required
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C).
Skills & behaviours
Essential
- Caring and motivated.
- Compassionate Courageous Reliable and trustworthy
- Interpersonal skills, confident and enthusiastic
- Willingness to learn and develop their role
Person Specification
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department
Other criteria
Essential
- Competent in written, electronic and verbal communication skills
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits
Qualifications
Essential
- NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
- Commitment to undergo training and education as required
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C).
Skills & behaviours
Essential
- Caring and motivated.
- Compassionate Courageous Reliable and trustworthy
- Interpersonal skills, confident and enthusiastic
- Willingness to learn and develop their role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
