Job summary
Are
you looking for a change, if so, have you considered working in outpatients. We
are looking to recruit an experienced Clinical Support Worker who is highly
motivated and enthusiastic to join our Hand and Plastics Outpatient department
at LGI.
The successful candidate will be flexible,
able to work effectively as part of a team and manage the pressure of working
in very busy environments. You must be passionate about providing an excellent
experience for patients and supporting new staff and students on placement.
The
post holder will work closely with nursing, medical and admin staff, to provide
a smooth caring and efficient service for patients.
You
will need to have healthcare experience, excellent communication skills, a
positive personality and a mature and professional approach to your work. Previous Computer skills, phlebotomy, ECG and
some wound care experience would be helpful but full training will be
provided. The successful applicant will
be able to deal with the public in a sensitive and polite manner, particularly
supporting those who are vulnerable or have additional needs while in our
departments and be flexible in their approach to duties of work.
The
opening hours for Hands and Plastics Outpatients is 08.00-18.00 with some
opportunity for weekend working if required.
Full
and part time hours will be considered but It may not be always possible to
work long days due to service delivery need.
Main duties of the job
The
jobholder will be actively involved in providing direct and indirect
compassionate care for patients in support of the multidisciplinary team. The
jobholder will undertake a range of delegated clinical patient care duties
under the support and supervision of a registered practitioner.
The
jobholder will assist in the overall implementation and evaluation of care as
part of the multi professional team. The jobholder is expected to plan,
implement, deliver and maintain high standards of patient care. The jobholder
will be skilled in taking appropriate action(s) and acting on own initiative
to achieve the planned outcome.
The
jobholder will contribute to the maintenance of an environment for effective
care.
The
jobholder will be expected to lead a team of clinical support workers and
apprentice clinical support workers.
The
jobholder will be expected to practice in accordance within Trust policies,
guidelines, standards and statutory requirements and operate within defined
competency boundaries.
The
jobholder will work within a ward, clinical department or community setting
as part of a multidisciplinary team.
The
jobholder must comply with the wearing of PPE as appropriate to the clinical
situation - this may involve wearing face masks for a considerable length of
time.
About us
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
All
our actions and endeavours will be guided and evaluated through these values
Additionally,
the following are core values which relate specifically to this post:
Respect the contribution of all
members within the team and the importance of working together to provide
quality and safe patient care.
Commitment to contributing to a
quality service in an efficient and effective manner.
Commitment to ensuring each person
is entitled to respect, dignity, equal and human rights.
Recognises the importance of
confidentiality.
Commitment to support, uphold and
demonstrate the core values and behaviours of LTHT.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Communication
and Working Relationship
Establish and maintain effective
communication with patients, families, carers and patient groups
Develop and maintain appropriate
relationships, communication and teamwork with members of the
multi-disciplinary team within the ward/department
Assist in the welcome and reception
of patients into the clinical area
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia or other linguistic issues
Communicate effectively with all
health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible
documentation adhering to standards in accordance with Trust policies and
guidance
Ensure compliance with Trust
policies and procedures regarding confidentiality of data and data security
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal and electronic format (this may include accessing and updating patient
records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames
Effective use of communication
skills when responding to patients, relatives or carers concerns and
complaints, contributing to the ward, unit or department team action plan to
achieve local resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support
patients understanding and communication needs.
Ability to answer phone,
effectively managing the enquiry
Clinical
Responsibilities
Provide and deliver a high standard
of compassionate nursing care recognising and meeting the specific needs of
the patients
Following training and assessment,
competently undertake clinical activities relevant to the post and clinical
area as agreed
Acknowledge any limitations of
competence in accepting care activities outside agreed limitations and inform
a registered practitioner
Assist in planning, implementation
and evaluation of individual programmes of care for patients
Document interventions performed
and care delivered, ensuring that record is countersigned by a registered
practitioner where appropriate.
Assist in the recording of fluid
balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects
of their personal hygiene.
Assist in the safe moving and
handling of all patients utilising appropriate equipment.
Assist the patient with their
elimination needs; including bowel and urinary catheter care.
Provide care for patients with
reduced mobility; to include skin integrity, pressure area care and
measurement and application of anti-embolic stockings
Assist in ensuring patients
nutritional needs are met.
Carry out clinical observations on
patients, recognising, recording and reporting abnormalities and changes in
patients condition to the registered
practitioner
Utilise early warning score
indicators (e.g. NEWS) to recognise any patient deterioration/sudden change
in condition, reporting immediately to the registered practitioner.
Prepare and undertake interventions
consistent with evidence based practice, through applying knowledge and
skills to determine nature of the clinical care intervention required to meet
patients requirements for care.
Assist in the provision of patient
centred enhanced care, utilising a range of therapeutic interventions based
on the enhanced care risk assessment.
Reporting any deterioration, or changes in condition to the registered
practitioner.
Evaluate and review the effect of
any interventions and the patients agreed plan of care and report outcomes of
interventions to the registered practitioner.
Collect equipment for clinical
procedures as directed by the registered practitioner. Safely dispose of
equipment, post procedure, restocking where appropriate
Assist in safe and appropriate use and maintenance of equipment
Assist in the correct handling and
dispatch of specimens
Safe disposal of soiled linen and
clinical waste from the ward or department
Participate in the process of
involving relatives and or carers in the provision of patient care
Contribute to the psychological and
or spiritual needs of patients using diversionary and comfort measures as
appropriate
Acts as a chaperone as per
chaperone policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as
instructed by a registered practitioner
Organise and prioritise time
effectively
Undertake duties on different
wards, departments or clinical areas as and when required by service demands
or patient need.
Act in such a way that safeguards
the health and wellbeing of children & vulnerable adults at all times. Is
familiar with and adheres to, the LTHT safeguarding policies.
Job description
Job responsibilities
Communication
and Working Relationship
Establish and maintain effective
communication with patients, families, carers and patient groups
Develop and maintain appropriate
relationships, communication and teamwork with members of the
multi-disciplinary team within the ward/department
Assist in the welcome and reception
of patients into the clinical area
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia or other linguistic issues
Communicate effectively with all
health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible
documentation adhering to standards in accordance with Trust policies and
guidance
Ensure compliance with Trust
policies and procedures regarding confidentiality of data and data security
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal and electronic format (this may include accessing and updating patient
records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames
Effective use of communication
skills when responding to patients, relatives or carers concerns and
complaints, contributing to the ward, unit or department team action plan to
achieve local resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support
patients understanding and communication needs.
Ability to answer phone,
effectively managing the enquiry
Clinical
Responsibilities
Provide and deliver a high standard
of compassionate nursing care recognising and meeting the specific needs of
the patients
Following training and assessment,
competently undertake clinical activities relevant to the post and clinical
area as agreed
Acknowledge any limitations of
competence in accepting care activities outside agreed limitations and inform
a registered practitioner
Assist in planning, implementation
and evaluation of individual programmes of care for patients
Document interventions performed
and care delivered, ensuring that record is countersigned by a registered
practitioner where appropriate.
Assist in the recording of fluid
balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects
of their personal hygiene.
Assist in the safe moving and
handling of all patients utilising appropriate equipment.
Assist the patient with their
elimination needs; including bowel and urinary catheter care.
Provide care for patients with
reduced mobility; to include skin integrity, pressure area care and
measurement and application of anti-embolic stockings
Assist in ensuring patients
nutritional needs are met.
Carry out clinical observations on
patients, recognising, recording and reporting abnormalities and changes in
patients condition to the registered
practitioner
Utilise early warning score
indicators (e.g. NEWS) to recognise any patient deterioration/sudden change
in condition, reporting immediately to the registered practitioner.
Prepare and undertake interventions
consistent with evidence based practice, through applying knowledge and
skills to determine nature of the clinical care intervention required to meet
patients requirements for care.
Assist in the provision of patient
centred enhanced care, utilising a range of therapeutic interventions based
on the enhanced care risk assessment.
Reporting any deterioration, or changes in condition to the registered
practitioner.
Evaluate and review the effect of
any interventions and the patients agreed plan of care and report outcomes of
interventions to the registered practitioner.
Collect equipment for clinical
procedures as directed by the registered practitioner. Safely dispose of
equipment, post procedure, restocking where appropriate
Assist in safe and appropriate use and maintenance of equipment
Assist in the correct handling and
dispatch of specimens
Safe disposal of soiled linen and
clinical waste from the ward or department
Participate in the process of
involving relatives and or carers in the provision of patient care
Contribute to the psychological and
or spiritual needs of patients using diversionary and comfort measures as
appropriate
Acts as a chaperone as per
chaperone policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as
instructed by a registered practitioner
Organise and prioritise time
effectively
Undertake duties on different
wards, departments or clinical areas as and when required by service demands
or patient need.
Act in such a way that safeguards
the health and wellbeing of children & vulnerable adults at all times. Is
familiar with and adheres to, the LTHT safeguarding policies.
Person Specification
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department.
Qualifications
Essential
- NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
- Commitment to undergo training and education as required.
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C).
Skills & Behaviours
Essential
- Caring and motivated.
- Compassionate ,Courageous ,Reliable and trustworthy.
- Interpersonal skills, confident and enthusiastic.
- Willingness to learn and develop their role
- Good interpersonal skills.
- Team working.
- Ability to organise and prioritise workload.
- Competent in written, electronic and verbal communication skills
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits.
Person Specification
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department.
Qualifications
Essential
- NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment.
- Commitment to undergo training and education as required.
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C).
Skills & Behaviours
Essential
- Caring and motivated.
- Compassionate ,Courageous ,Reliable and trustworthy.
- Interpersonal skills, confident and enthusiastic.
- Willingness to learn and develop their role
- Good interpersonal skills.
- Team working.
- Ability to organise and prioritise workload.
- Competent in written, electronic and verbal communication skills
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
