Job responsibilities
Communication
and Working Relationship
Establish and maintain effective
communication with patients, families, carers and patient groups
Develop and maintain appropriate
relationships, communication and teamwork with members of the
multi-disciplinary team within the ward/department
Assist in the welcome and reception
of patients into the clinical area
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia or other linguistic issues
Communicate effectively with all
health, social care providers, voluntary sectors and emergency services
Maintain clear, concise and legible
documentation adhering to standards in accordance with Trust policies and
guidance
Ensure compliance with Trust
policies and procedures regarding confidentiality of data and data security
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal and electronic format (this may include accessing and updating patient
records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames
Effective use of communication
skills when responding to patients, relatives or carers concerns and
complaints, contributing to the ward, unit or department team action plan to
achieve local resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support
patients understanding and communication needs.
Ability to answer phone,
effectively managing the enquiry
Clinical
Responsibilities
Provide and deliver a high standard
of compassionate nursing care recognising and meeting the specific needs of
the patients
Following training and assessment,
competently undertake clinical activities relevant to the post and clinical
area as agreed
Acknowledge any limitations of
competence in accepting care activities outside agreed limitations and inform
a registered practitioner
Assist in planning, implementation
and evaluation of individual programmes of care for patients
Document interventions performed
and care delivered, ensuring that record is countersigned by a registered
practitioner where appropriate.
Assist in the recording of fluid
balance, reporting discrepancies to a registered practitioner.
Assist the patient with all aspects
of their personal hygiene.
Assist in the safe moving and
handling of all patients utilising appropriate equipment.
Assist the patient with their
elimination needs
Provide care for patients with
reduced mobility; to include skin integrity, pressure area care and
measurement and application of anti-embolic stockings
Assist in ensuring patients
nutritional needs are met.
Carry out clinical observations on
patients, recognising, recording and reporting abnormalities and changes in
patients condition to the registered
practitioner
Utilise early warning score
indicators (e.g. NEWS) to recognise any patient deterioration/sudden change
in condition, reporting immediately to the registered practitioner.
Prepare and undertake interventions
consistent with evidence based practice, through applying knowledge and
skills to determine nature of the clinical care intervention required to meet
patients requirements for care.
Assist in the provision of patient
centred enhanced care, utilising a range of therapeutic interventions based
on the enhanced care risk assessment.
Reporting any deterioration, or changes in condition to the registered
practitioner.
Evaluate and review the effect of
any interventions and the patients agreed plan of care and report outcomes of
interventions to the registered practitioner.
Collect equipment for clinical
procedures as directed by the registered practitioner. Safely dispose of
equipment, post procedure, restocking where appropriate
Assist
in safe and appropriate use and maintenance of equipment
Assist in the correct handling and
dispatch of specimens
Safe disposal of soiled linen and
clinical waste from the ward or department
Participate in the process of
involving relatives and or carers in the provision of patient care
Contribute to the psychological and
or spiritual needs of patients using diversionary and comfort measures as
appropriate
Acts as a chaperone as per
chaperone policy.
Assist in the performing of last offices for deceased patients.
Undertake the escort of patients to other departments and ward as
instructed by a registered practitioner
Organise and prioritise time
effectively
Undertake duties on different
wards, departments or clinical areas as and when required by service demands
or patient need.
Act in such a way that safeguards
the health and wellbeing of children & vulnerable adults at all times. Is
familiar with and adheres to, the LTHT safeguarding policies.
Other
Responsibilities
Participate in the use of the Leeds
Improvement Method to improve the quality and safety of the service.
Contribute to the prevention and
control of infection in line with Trust guidelines
Assist in maintenance of accurate
records and documentation, with regard to legal requirements, confidentiality
and management of information.
Ensure that essential information
on the patients condition and
progress is recorded in accordance with Trust guidelines
Understand the need to maintain and
respect patient confidentiality
Promote and value the rights,
responsibilities and diversity of people ensuring religious and cultural
needs are addressed
Education,
Health, Safety and Security
Ensure safe keeping and
transportation of patient property and valuables in accordance with Trust
policy.
Recognise the importance of health
education and teaching of patients and their carers and inform senior staff
where this might be required
Ensure equipment and resources are
used appropriately, efficiently and economically
Maintain a safe working
environment, reporting incidents, accidents, complaints according to Trust
policy.
Participate in in-service training
Complete annual mandatory and
priority training requirements within agreed timescales
Participate in own and others
annual performance appraisal
Supervision
and leadership
Will be expected to lead a team of
clinical support workers on a shift by shift basis
Will be expected to contribute to
mentorship and appraisal of junior staff.
Raise concerns with regards to
risk, danger, malpractice or wrong doing by following the LTHT Whistleblowing
policy and supporting processes.
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see this
as a strength, as well as a responsibility. They have been developed by our
staff and set out what they see as important to how we work. Our five values are:
Patient-centred
Collaborative
Fair
Accountable
Empowered
PHYSICAL
EFFORT:
Frequent standing, sitting,
walking, kneels and crouches to attend to patient needs. Responding to
changes in patient condition.Patient Care (e.g. performing clinical skills).
Shift working.
Hand-eye coordination for tasks as
necessary e.g. venepuncture
Moving & handling of patients
and equipment on a daily basis:
Patients
- 10-120kg (with lifting aids). Equipment - medical equipment, specialised
mattresses (weight 1-20kg).
MENTAL
EFFORT:
Frequent
mental effort/concentration required in relation to responding to and meeting
patients nursing care needs (e.g. for 8-12 hour shift).
Follows
routine and/or direction by registered practitioner
Verbal
and written communication skills required
Concentration
required when providing 1:1 enhanced care, or observing behaviours that may
be unpredictable
EMOTIONAL
EFFORT:
Exposure
to difficult situation including death and dying, distressed patients and
relatives/carers.
WORKING
CONDITIONS:
Temperature
- should be controlled, but may experience hot or cold work environment.
Smells
- dealing with body fluids.
Violence
& Aggression - may experience violence and aggression from patients and
or relatives or carers.
TRAINING
AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT
The
jobholder must take responsibility in agreement with his/her line manager for
his/her own personal development by ensuring that Continuous Professional
Development remains a priority. The
jobholder will undertake all mandatory training required for the role
EQUALITY
AND DIVERSITY
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are staff, patient
or visitor should receive less favourable treatment because of their gender,
ethnic origin, age, disability, sexual orientation, religion etc.
HEALTH
AND SAFETY / RISK MANAGEMENT
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all
times with the Leeds Teaching Hospitals NHS Trust Policies, including Health
and Safety policies, in particular by following agreed security and safer
working procedures, and reporting incidents using the Trust Incident
Reporting system
INFECTION
CONTROL
The
jobholder must comply at all times with the Leeds Teaching Hospitals NHS
Trust Infection Control policies, in particular by practising Universal
Infection Control Precautions. Hand hygiene must be performed before and
after contact with patients and their environment.
