Clinical Support Worker

Job description

Job responsibilities

Communication and Working Relationships

Establish and maintain effective communication with patients, families and carers

Develop and maintain appropriate relationships, communication and teamwork with members of the multi-disciplinary team within the ward and or department

Assist in the welcome and reception of patients into the clinical area

Demonstrate a variety of communication skills with patients who may have communication needs and difficulties e.g. confusion, dementia or other linguistic issues

Communicate effectively with all health, social care providers, voluntary sectors and emergency services

Maintain clear, concise and legible documentation adhering to standards in accordance with trust policies and guidance

Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security

Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal and electronic format (this may include accessing and updating patient records on central databases or electronic systems).

Occasionally participates in and contribute to local audits (e.g. hand hygiene audit)

Escalate concerns with regards to patients physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames

Effective use of communication skills when responding to patients, relatives or carers concerns and complaints, contributing to the ward, unit or department team action plan to achieve local resolution.

Ensures, in liaison with registered practitioners that interpreters are utilised as appropriate to support patients understanding and communication needs.

Ability to answer phone, effectively managing the enquiry.

Clinical activities to be undertaken under the direction and supervision of a registered practitioner

Provide and deliver a high standard of compassionate personal care recognising and meeting the specific needs of the patients

Following training and assessment, competently undertake agreed clinical tasks relevant to the post and clinical area

Acknowledge any limitations of competence in accepting care activities outside agreed limitations and inform a registered practitioner

Assist in planning, implementation and evaluation of individual programmes of care for patients

Document interventions performed and care delivered, ensuring that the record is countersigned by a registered practitioner where appropriate.

Assist in the recording of fluid balance, reporting discrepancies to a registered practitioner.

Assist the patient with all aspects of their personal hygiene.

Assist in the safe moving and handling of all patients utilising appropriate equipment.

Assist the patient with their elimination needs; including bowel and urinary catheter care.

Provide care for patients with reduced mobility; to include skin integrity, pressure area care and measurement and application of anti-embolic stockings

Assist in ensuring patients nutritional needs are met.

Carry out clinical observations on patients, recording and reporting abnormalities and changes in patients condition to the registered practitioner

Utilise early warning score indicators (e.g. NEWS) to recognise any patient deterioration and or sudden change in condition, reporting immediately to a registered practitioner.

Collect equipment for clinical procedures as directed by the registered practitioner. Safely dispose of equipment, post procedure, restocking where appropriate

Assist in safe and appropriate use and maintenance of equipment

Assist in the correct handling and dispatch of specimens

Safe disposal of soiled linen and clinical waste from the ward or department

Participate in the process of involving relatives and or carers in the provision of patient care

Contribute to the psychological and spiritual needs of patients using diversionary and comfort measures as appropriate

Acts as a chaperone as per chaperone policy.

Assist in the performing of last offices for deceased patients.

Undertake the escort of patients to other departments and ward as instructed by a registered practitioner

Organise and prioritise time effectively

Undertake duties on different wards, departments or clinical areas as and when required by service demands

Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies.

Other Responsibilities

Participate in the use of the Leeds Improvement Method to improve the quality and safety of the service.

Contribute to the prevention and control of infection in line with Trust guidelines

Assist in maintenance of accurate records and documentation, with regard to legal requirements, confidentiality and management of information.

Ensure that essential information on the patients condition and progress is recorded in accordance with Trust guidelines

patient confidentiality

Promote and value the rights, responsibilities and diversity of people ensuring religious and cultural needs are addressed

Education, Health, Safety and Security

Ensure safe keeping and transportation of patient property and valuables in accordance with Trust policy

Ensure equipment and resources are used appropriately, efficiently and economically

Maintain a safe working environment, reporting incidents, accidents, complaints according to Trust policy.

Participate in in-service training

Complete priority and mandatory training requirements in the required time frames.

Participate in annual performance appraisal

To be alert to issues of risk and concern about care provided raising any concerns observed via the Trusts Whistleblowing Policy and supporting processes.

Additionally, the following are core values which relate specifically to this post:

Respect the contribution of all members within the team and the importance of working together to provide quality and safe patient care.

Commitment to contributing to a quality service in an efficient and effective manner.

Commitment to ensuring each person is entitled to respect, dignity, equal and human rights.

Recognises the importance of confidentiality.

Commitment to support, uphold and demonstrate the core values and behaviours of LTHT

Person Specification

Experience

Essential

• Significant experience of working within a healthcare setting delivering clinical and or personal care
• Insight into roles responsibilities of post
• Basic IT skills

Skills & behaviours

Essential

• Caring and motivated Compassionate Courageous
• Reliable and trustworthy
• Interpersonal skills, confident and enthusiastic
• Willingness to learn and develop their role
• Competent in written, electronic and verbal communication skills
• Team working
• Good interpersonal skills

Additional Requirements

Essential

• Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
• Ability to travel in between Trust premises and patient homes for posts that involve community visits

Qualifications

Essential

• NVQ 2 in Health and Social Care, Level 2 Diploma in Healthcare Support or equivalent health care related qualification
• The Care Certificate or in the absence of this the applicant must successfully attain the Care Certificate within the first 3 months of employment.
• Commitment to undergo training and education as required

Desirable

• Basic skills Maths and English Level 1 (equivalent of GCSE 1-9 (A*-G))

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)