Job summary
Are
you looking for a change, if so, have you considered working in outpatients. We
are looking to recruit experienced Clinical Support Workers who are highly
motivated and enthusiastic to join our Hand and Plastics Outpatient department
at LGI.
The successful candidates will be flexible,
able to work effectively as part of a team and manage the pressure of working
in very busy environments. You must be passionate about providing an excellent
experience for patients and supporting new staff and students on placement.
Post holders will work closely with nursing, medical and admin staff, to
provide a smooth caring and efficient service for patients.
You
will need to have healthcare experience, excellent communication skills, a
positive personality and a mature and professional approach to your work. Previous Computer skills, phlebotomy, ECG and
some wound care experience would be helpful but full training will be
provided. Successful applicants will be
able to deal with the public in a sensitive and polite manner, particularly
supporting those who are vulnerable or have additional needs while in our
departments and be flexible in their approach to duties of work.
The
opening hours for Hands and Plastics Outpatients is 08.00-18.0O with some
opportunity for weekend working if required.
Full
and part time hours will be considered but It may not be always possible to
work long days due to service delivery need.
Main duties of the job
The
jobholder will be actively involved in providing direct and indirect
compassionate care for patients in support of the multidisciplinary team. The
jobholder will undertake a range of delegated clinical patient care duties
under the support and supervision of a registered practitioner.
The
jobholder will assist in the overall implementation and evaluation of care as
part of the multi professional team. The jobholder is expected to plan,
implement, deliver, and maintain high standards of patient care. The jobholder
will be skilled in taking appropriate action(s) and acting on own initiative to
achieve the planned outcome.
The
jobholder will contribute to the maintenance of an environment for effective
care.
The
jobholder will be expected to lead a team of clinical support workers and
apprentice clinical support workers.
The
jobholder will be expected to practice in accordance with Trust policies,
guidelines, standards, and statutory requirements and operate within defined
competency boundaries.
The
jobholder will work within a ward, clinical department or community setting as
part of a multidisciplinary team.
The
jobholder must comply with the wearing of PPE as appropriate to the clinical
situation - this may involve wearing face masks for a considerable length of
time.
About us
Post
holders will work closely with nursing, medical and admin staff, to provide a
smooth caring and efficient service for patients.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed, and contact the named contact if
you have any questions
Job description
Job responsibilities
Establish and maintain effective
communication with patients, families, carers, and patient groups.
Develop and maintain appropriate
relationships, communication, and teamwork with members of the
multi-disciplinary team within the ward/department.
Assist in the welcome and reception
of patients into the clinical area.
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia, or other linguistic issues.
Communicate effectively with all
health, social care providers, voluntary sectors, and emergency services.
Maintain clear, concise, and
legible documentation adhering to standards in accordance with Trust policies
and guidance.
Ensure compliance with Trust
policies and procedures
regarding
confidentiality of data and data security.
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal, and electronic format (this may include accessing and updating
patient records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames.
Effective use of communication
skills when responding to patients, relatives or carers concerns and
complaints, contributing to the ward, unit, or department team action plan to
achieve local resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support
patients understanding and communication needs.
Ability to answer phone,
effectively managing the enquiry.
Job description
Job responsibilities
Establish and maintain effective
communication with patients, families, carers, and patient groups.
Develop and maintain appropriate
relationships, communication, and teamwork with members of the
multi-disciplinary team within the ward/department.
Assist in the welcome and reception
of patients into the clinical area.
Demonstrate a variety of
communication skills with patients who may have communication needs and
difficulties e.g. confusion, dementia, or other linguistic issues.
Communicate effectively with all
health, social care providers, voluntary sectors, and emergency services.
Maintain clear, concise, and
legible documentation adhering to standards in accordance with Trust policies
and guidance.
Ensure compliance with Trust
policies and procedures
regarding
confidentiality of data and data security.
Communicate with colleagues and
members of the multi-disciplinary team clearly and effectively in written,
verbal, and electronic format (this may include accessing and updating
patient records on central databases or electronic systems).
Participate in and contribute to
local audits (e.g. hand hygiene audit)
Escalate concerns with regards to
patients physical or psychological needs, or changes in their clinical
condition to a registered practitioner within appropriate time frames.
Effective use of communication
skills when responding to patients, relatives or carers concerns and
complaints, contributing to the ward, unit, or department team action plan to
achieve local resolution.
Ensures, in liaison with registered
practitioners that interpreters are utilised as appropriate to support
patients understanding and communication needs.
Ability to answer phone,
effectively managing the enquiry.
Person Specification
Qualifications
Essential
- NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment
- Commitment to undergo training and education as required.
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C)).
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department
Additional Requirements
Essential
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits.
Skills & behaviours
Essential
- Caring, motivated, Compassionate and Courageous.
- Reliable and trustworthy.
- Interpersonal skills, confident and enthusiastic.
- Willingness to learn and develop their role.
Person Specification
Qualifications
Essential
- NVQ 3 in Health and Social Care, Diploma in Health Level 3, Diploma in Health and Social Care Level 3 or equivalent experience.
- The Care Certificate or in the absence of this the jobholder must successfully attain the Care Certificate within the first 3 months of employment
- Commitment to undergo training and education as required.
Desirable
- Basic skills Maths and English Level 2 (equivalent of GCSE 4-9 (A*-C)).
Experience
Essential
- Significant experience of working within a healthcare setting delivering personal and clinical care.
- Utilisation of planning and organisational skills
- Insight into roles responsibilities of post.
- Basic IT skills.
Desirable
- Significant experience of working within the speciality or department
Additional Requirements
Essential
- Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary), including clearance on blood borne viruses in compliance with Trust Policy
- Ability to travel in between Trust premises and patient homes for posts that involve community visits.
Skills & behaviours
Essential
- Caring, motivated, Compassionate and Courageous.
- Reliable and trustworthy.
- Interpersonal skills, confident and enthusiastic.
- Willingness to learn and develop their role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
