Leeds Teaching Hospitals

Clinical Support Worker (XR02)

This job is now closed

Job summary

SJUH Surgical Outpatient Department and LGI ENT Outpatient department has an exciting opportunity to recruit a Band 2 CSW. If you have a passion for delivering high quality care to patients we would like to hear from you. There will be opportunities to undertake training and education including completion of the Care Certificate

Main duties of the job

The jobholder will be actively involved in providing direct and indirect compassionate care for patients in support of and supervised by a registered practitioner.

The jobholder will assist in the overall implementation of care as part of the multi professional team. The jobholder is expected to deliver and maintain high standards of acute and planned care. The jobholder will be skilled in taking appropriate action(s) to achieve the planned outcome.

The jobholder will contribute to the maintenance of an environment for effective care.

The jobholder will be expected to practice in accordance within Leeds Teaching Hospital NHS Trust (LTHT) policies, guidelines, standards and statutory requirements and operate within the Knowledge and Skills framework (KSF) and defined competency boundaries

About us

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values

Additionally the following are core values which relate specifically to this post:

Respect the contribution of all members within the team and the importance of working together to provide quality and safe patient care.

Commitment to contributing to a quality service in an efficient and effective manner.

Commitment to ensuring each person is entitled to respect, dignity, equal and human rights.

Recognises the importance of confidentiality.

Commitment to support, uphold and demonstrate the core values and behaviours of LTHT

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Date posted

04 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9298-NUR-354

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Job description

Job responsibilities

Communication and Working Relationship

Establish and maintain effective communication with patients, families and carers

Develop and maintain appropriate relationships, communication and teamwork with members of the multi-disciplinary team within the ward and or department

Assist in the welcome and reception of patients into the clinical area

Demonstrate a variety of communication skills with patients who may have communication needs and difficulties e.g. confusion, dementia or other linguistic issues

Communicate effectively with all health, social care providers, voluntary sectors and emergency services

Maintain clear, concise and legible documentation adhering to standards in accordance with trust policies and guidance

Ensure compliance with Trust policies and procedures regarding confidentiality of data and data security

Communicate with colleagues and members of the multi-disciplinary team clearly and effectively in written, verbal and electronic format (this may include accessing and updating patient records on central databases or electronic systems).

Occasionally participates in and contribute to local audits (e.g. hand hygiene audit)

Escalate concerns with regards to patients physical or psychological needs, or changes in their clinical condition to a registered practitioner within appropriate time frames

Effective use of communication skills when responding to patients, relatives or carers concerns and complaints, contributing to the ward, unit or department team action plan to achieve local resolution.Clinical activities to be undertaken under the direction and supervision of a registered practitioner

Provide and deliver a high standard of compassionate personal care recognising and meeting the specific needs of the patients

Following training and assessment, competently undertake agreed clinical tasks relevant to the post and clinical area

Acknowledge any limitations of competence in accepting care activities outside agreed limitations and inform a registered practitioner

Assist in planning, implementation and evaluation of individual programmes of care for patients

Document interventions performed and care delivered, ensuring that the record is countersigned by a registered practitioner

Assist in the recording of fluid balance, reporting discrepancies to a registered practitioner.

Assist the patient with all aspects of their personal hygiene.

Assist in the safe moving and handling of all patients utilising appropriate equipment.

Assist the patient with their elimination needs; including bowel and urinary catheter care.

Provide care for patients with reduced mobility; to include skin integrity, pressure area care and measurement/application of anti-embolic stockings

Assist in ensuring patients nutritional needs are met.

Carry out clinical observations on patients, recording and reporting abnormalities and changes in patients condition to the registered practitioner

Utilise early warning score indicators (e.g. NEWS) to recognise any patient deterioration and or sudden change in condition, reporting immediately to a registered practitioner.

Collect equipment for clinical procedures as directed by the registered practitioner. Safely dispose of equipment, post procedure, restocking where appropriate

Assist in safe and appropriate use and maintenance of equipment

Assist in the correct handling and dispatch of specimens

Safe disposal of soiled linen and clinical waste from the ward or department

Participate in the process of involving relatives/carers in the provision of patient care

Contribute to the psychological and spiritual needs of patients using diversionary and comfort measures as appropriate

Assist in the performing of last offices for deceased patients.

Undertake the escort of patients to other departments and ward as instructed by a registered practitioner

Organise and prioritise time effectively

Undertake duties on different wards, departments or clinical areas as and when required by service demands

Act in such a way that safeguards the health and wellbeing of children & vulnerable adults at all times. Is familiar with and adheres to, the LTHT safeguarding policies.