Job summary
Expected Shortlisting
Date
06/01/2026
Planned Interview
Date
15/01/2026
This
role provides a high standard of administrative support to the Spinal Surgery
Department.
To
undertake a range of clerical and administrative duties which will include
receiving and checking documentation, reports and patient information,
processing appropriately within departmental guidelines, entering information
onto the appropriate IT system and retrieving information as and when
required and arranging clinical appointments for patients among other duties.
To
provide the Patient Services Co-ordinators, consultants, and clinical teams
with administrative support. To demonstrate excellent customer service to
patients, relatives, carers, colleagues, and external organisations. To have
initiative compatible to the role and always maintain confidentiality
Main duties of the job
Describe
What the candidate will do : Use the Patient Administration
System as required.
Use Patient Pathway Manager + as
required.
Politely and efficiently receive
telephone enquiries from patients, carers, and external agencies in relation
to hospital appointments, admissions and general enquires.
Support patient service
coordinators, clinicians, and management in service delivery.
To ensure proper use of the office
equipment e.g. photocopier, printer, laminator etc.
To work as an effective team member
within the patient services team.
About us
Overview
of your Organisation: LTHT is one of
the largest providers of specialist hospital services in the country,
covering over 100 specialties, many of which are delivered across the region.
Around 49% of our patient care income of around £1.2 billion comes from our
specialised commissioners, NHS England. The Centre for Neurosciences
comprises 6 specialties and we are the regional tertiary centre for spinal
surgery, neurosurgery, neurology, neuro-rehabilitation, neurophysiology and
stroke. We operate a clinically-led structure, which means that doctors,
nurses and other healthcare professionals make the decisions on how we run
our services. Our Clinical Service Units (CSUs) deliver all of our services
and are led by a triumvirate team, including a Clinical Director, a Head of
Nursing or Profession and a General Manager.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Job Description TextCore Values & Behaviours
This individual will be expected to work well as part of a multidisciplinary team and should be patient focused, professional, and flexible in their approach to work.
Be aware of what information can be disclosed to staff, patients, and other agencies.
Integrity, openness, and honesty.
Core Knowledge and Understanding
Excellent customer care skills.
Be aware of and demonstrate commitment to the Trusts departmental policies and procedures.
Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions.
Principal duties and areas of responsibility
Clinical Correspondence & Support to Clinical Services
Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams.
Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets to monitor waiting lists.
Support administrative process as deemed appropriate by the PSC.
To provide a full clerical support service to the Department including organising, sorting, and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required.
Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.
Liaise with GPs and other hospital staff to provide the best patient care.
Job description
Job responsibilities
Job Description TextCore Values & Behaviours
This individual will be expected to work well as part of a multidisciplinary team and should be patient focused, professional, and flexible in their approach to work.
Be aware of what information can be disclosed to staff, patients, and other agencies.
Integrity, openness, and honesty.
Core Knowledge and Understanding
Excellent customer care skills.
Be aware of and demonstrate commitment to the Trusts departmental policies and procedures.
Have understanding of Health and Safety rules and to be responsible for ones own acts and omissions.
Principal duties and areas of responsibility
Clinical Correspondence & Support to Clinical Services
Typing/proofreading clinical correspondence relating to outpatient and inpatient attendances and other patient related correspondence on behalf of the consultant and clinical teams.
Use a range of IT skills to support the clinical work of the consultant e.g. use of databases and spread sheets to monitor waiting lists.
Support administrative process as deemed appropriate by the PSC.
To provide a full clerical support service to the Department including organising, sorting, and filing documents and papers; dealing with incoming and outgoing paper and electronic post as required.
Answer phone calls and deal with enquiries relating to patients and clinical work from a variety of sources, directly resolving where possible or transferring to appropriate personnel.
Liaise with GPs and other hospital staff to provide the best patient care.
Person Specification
Experience
Essential
- Computer knowledge
- Experience of dealing with the public
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working in a team
Desirable
- Appropriate NHS experience
- PAS/EPRO/PPM+ knowledge / experience
Skills & behaviours
Essential
- Ability to communicate with patients, visitors, and associated professionals
- Ability to work using own initiative & manage own workload.
- Professional approach to work and colleagues.
- Able to develop good working relationships and work as part of an effective team.
- Ability to maintain confidentiality at all times.
- Customer service skills.
- Motivated, keen to learn. Reliable and committed. Trustworthy
- Flexible approach to duties and working practices.
- Willingness to undergo training as required.
Qualifications
Essential
- GCSE Grade C or above in English and Maths
Desirable
- Word Processing Skills RSA II or equivalent experience
Person Specification
Experience
Essential
- Computer knowledge
- Experience of dealing with the public
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working in a team
Desirable
- Appropriate NHS experience
- PAS/EPRO/PPM+ knowledge / experience
Skills & behaviours
Essential
- Ability to communicate with patients, visitors, and associated professionals
- Ability to work using own initiative & manage own workload.
- Professional approach to work and colleagues.
- Able to develop good working relationships and work as part of an effective team.
- Ability to maintain confidentiality at all times.
- Customer service skills.
- Motivated, keen to learn. Reliable and committed. Trustworthy
- Flexible approach to duties and working practices.
- Willingness to undergo training as required.
Qualifications
Essential
- GCSE Grade C or above in English and Maths
Desirable
- Word Processing Skills RSA II or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
