Business Manager (XN07)

Job description

Job responsibilities

JOB PURPOSE/SUMMARY

The post holder provides management support to the CSU or a component part of the CSU. They will have responsibility for the performance of administrative and clerical staff and will ensure that services are delivered within budget to agreed quality standards and in accordance with agreed activity levels.

The post holder will also work with members of their CSU and other senior managers in the strategic development of the services provided by the CSU. This will include strategic and operational business planning and monitoring, and the development of relationships with key internal and external partners. The post holder will ensure the CSU functions as an integral part of the Leeds Teaching Hospitals Trust and that CSU and Trust-wide objectives are achieved simultaneously.

Devolved responsibility for both pay and non pay budgets in the CSU

Responsible for staff who may work Trust-wide across several disciplines and clinical specialties

Assist in the performance management of the CSU

Line manage administrative, clerical and secretarial staff within the CSU, and take management responsibility for their personal development and performance review

Responsible for the procurement of medical and scientific capital equipment

Assist in the operational aspects of major service and capital planning

Contribute to developing and sustaining capacity and capability in the CSU

Lead specific project work on behalf of the General Manager

Deputise for the Service Manager or General Manager, as directed

4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

Actively assists in the development and management of the CSU Cost Improvement Programme to ensure financial balance involving the analysis of both pay and non-pay budgets to identify recurrent savings

Makes judgements involving complex facts or situations requiring analysis, interpretation and the comparison of a range of options resulting in differing expert opinions and conflict; e.g. managing clinical risks; agreeing strategies to meet patient access targets, changing working practices

Contributes to the service development agenda by identifying and assessing strategic options e.g. service redesign; capacity and demand management; financial planning and quality improvement. Presents proposals to the General Manager to input to the broader strategic debate within the Trust. Understands the whole systems impact liaising with external partners as appropriate

Leads the development, monitoring and delivery of business and service plans and processes towards Trust and National policies and targets

Manages the integration of a variety of resources to deliver targets/patient pathways the majority of which are ongoing

Assists in the development of and monitors activity plans for the CSU, making adjustments as necessary

Leads the development of business cases whether for changes to service, new equipment or new posts which impact across the whole organisation

Ensures administration processes support efficient patient pathways

Participates in the CSU involvement of patients and representative groups in service planning and development.

Works in partnership with CSU colleagues and other CSU Teams and external agencies to ensure high quality patient care is delivered within Trust frameworks the Trusts short to medium term objectives are delivered

Leads and motivates staff in the delivery of quality patient care across complex clinical and business environments and services

Identifies and leads projects to modernise and improve service delivery and patient access

Participates appropriately in the investigation of complaints

On behalf of the General Manager, leads specific project work within the CSU and on cross-CSU issues

Manages waiting lists, leading change where necessary to ensure targets are met

Ensures that all patient and service related policies, including modernisation strategies such as booking and partial booking are implemented

Assist with policy development across the organisation relevant to local area e.g. MAJAX, Winter Plan, National Service Frameworks

Ensures the local implementation of Trust policies and procedures e.g. People and Corporate Governance, Health and Safety

Assists the General Manager in the development and monitoring of Service Level Agreements for services provided by or to other CSUs

Manages agreed budgets to ensure the efficient and effective use of such resources and the achievement of all financial targets

Recruits and line-manages administrative and clerical staff across the CSU. Provides leadership of these staff and ensures appropriate arrangements are in place to set objectives, monitor performance, agree and review development needs and ensure staff understand and can achieve the required results

Assists in disciplinary and grievance matters

Identifies information needs of the CSU and ensures the accuracy and use of information related to patient processes

Produces reports and proposals, including spreadsheets, some of which are complex and involve bids for additional funding from Commissioners

Supports the General Manager in the interface with commissioners

Contributes to Trust wide activities (e.g. Improving Working Lives, External Quality Accreditation, Information Systems Development, Bed Management etc) taking a lead responsibility for selected pieces of work

Deputises for the General Manager, as directed

Undertakes audit work to facilitate service improvement and collates and presents research results

5. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values.

6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

7. INFECTION CONTROL

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

8. HEALTH AND SAFETY / RISK MANAGEMENT

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system

9. EQUALITY AND DIVERSITY

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT

The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

11. COMMUNICATION & WORKING RELATIONSHIPS

Agrees and co-ordinates actions with other CSUs to ensure co-operative working, eg the interdependencies between bed holding CSUs and clinical support services. Conveys multi-stranded business cases and develops departmental business plan

Working with other senior managers, uses influencing and collaboration skills in service planning

Communicates effectively in electronic format to convey team performance and presents at performance review

Uses interpersonal, organisational and communication skills to manage business and administration staff

Develops successful working relationships with external customers and effective service level agreements

Develops excellent working relationships with internal colleagues and is proactive in developing links with other CSUs and departments to foster understanding and good practice

Works in close collaboration with University staff to ensure CSU interests are represented in areas of mutual activity, where appropriate

Presents CSU business plans to other Senior Managers and clinicians

Communicates often difficult and complex information to staff, senior management team, and corporate services, e.g. workforce, finance, and multifaceted operational information

Person Specification

Skills & behaviours

Essential

• Ability to work under significant and sustained pressure and to highly demanding and often conflicting timescales.
• Ability to maintain systems for keeping abreast of changes in the NHS and their impact on the Directorate
• Ability to communicate and network effectively, negotiate and influence others taking into account the multi-professional and organisational cultures

Desirable

• Ability to produce a range of documents to varying audiences, both internal and external to the Trust some of which is of a confidential, sensitive or contentious nature
• Ability to establish processes and systems within the Directorate to develop and monitor financial and business plans across specialist services working collaboratively with other Directorates

Experience

Essential

• Demonstrates an understanding of both the NHS culture and of the cultures of the different health professional groups
• Sound understanding of the NHS modernisation agenda to include priorities from the Department of Health, Monitor, Healthcare Commission, National, Local and Trust Targets
• Understanding and experience of effective information analysis, data interpretation and presentation, and software applications essential for communicating business, finance and workforce plans
• Workforce and capacity planning, managing waiting lists and developing business cases

Desirable

• Good sound knowledge and understanding of writing comprehensive business cases
• Understanding of the NHS modernisation agenda

Additional Requirements

Essential

• Analytical skills, literacy and numeracy. Ability to analyse data and formulate reports
• Able to develop effective working partnership skills within and beyond employing organisation
• Manage clinical and business risks developing action plans to improve performance.

Qualifications

Essential

• Educated to degree level or equivalent professional qualification
• Career progression through continuing professional development.
• Willingness to undertake training and development as identified through the PDP process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)