Job summary
Expected Shortlisting
Date
14/04/2025
Planned Interview
Date
17/04/2025
This
role provides a high standard of administrative support to the Spinal Surgery
Department.
To
undertake a range of clerical and administrative duties which will include
receiving and checking documentation, reports and patient information,
processing appropriately within departmental guidelines, entering information
onto the appropriate IT system and retrieving information as and when
required and arranging clinical appointments for patients among other duties.
To
provide the Patient Services Co-ordinators, consultants, and clinical teams
with administrative support. To demonstrate excellent customer service to
patients, relatives, carers, colleagues, and external organisations. To have
initiative compatible to the role and always maintain confidentiality
Main duties of the job
Use
the Patient Administration System as required.
Use Patient Pathway Manager + as
required.
Politely and efficiently receive
telephone enquiries from patients, carers, and external agencies in relation
to hospital appointments, admissions and general enquires.
Support patient service
coordinators, clinicians, and management in service delivery.
Use the Patient Administration
System as required.
Use Patient Pathway Manager + as
required.
Politely and efficiently receive
telephone enquiries from patients, carers, and external agencies in relation
to hospital appointments, admissions and general enquires.
Support patient service
coordinators, clinicians, and management in service delivery.
To ensure proper use of the office
equipment e.g. photocopier, printer, laminator etc.
To work as an effective team member
within the patient services team.
About us
LTHT
is one of the largest providers of specialist hospital services in the
country, covering over 100 specialties, many of which are delivered across
the region. Around 49% of our patient care income of around £1.2 billion
comes from our specialised commissioners, NHS England. The Centre for
Neurosciences comprises 6 specialties and we are the regional tertiary centre
for spinal surgery, neurosurgery, neurology, neuro-rehabilitation,
neurophysiology and stroke. We operate a clinically-led structure, which means
that doctors, nurses and other healthcare professionals make the decisions on
how we run our services. Our Clinical Service Units (CSUs) deliver all of our
services and are led by a triumvirate team, including a Clinical Director, a
Head of Nursing or Profession and a General Manager.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
LTHT is one of the largest providers of specialist hospital services in the country, covering over 100 specialties, many of which are delivered across the region. Around 49% of our patient care income of around £1.2 billion comes from our specialised commissioners, NHS England. The Centre for Neurosciences comprises 6 specialties and we are the regional tertiary centre for spinal surgery, neurosurgery, neurology, neuro-rehabilitation, neurophysiology and stroke. We operate a clinically-led structure, which means that doctors, nurses and other healthcare professionals make the decisions on how we run our services. Our Clinical Service Units (CSUs) deliver all of our services and are led by a triumvirate team, including a Clinical Director, a Head of Nursing or Profession and a General Manager.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job description
Job responsibilities
LTHT is one of the largest providers of specialist hospital services in the country, covering over 100 specialties, many of which are delivered across the region. Around 49% of our patient care income of around £1.2 billion comes from our specialised commissioners, NHS England. The Centre for Neurosciences comprises 6 specialties and we are the regional tertiary centre for spinal surgery, neurosurgery, neurology, neuro-rehabilitation, neurophysiology and stroke. We operate a clinically-led structure, which means that doctors, nurses and other healthcare professionals make the decisions on how we run our services. Our Clinical Service Units (CSUs) deliver all of our services and are led by a triumvirate team, including a Clinical Director, a Head of Nursing or Profession and a General Manager.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Person Specification
Qualifications
Essential
- Literate / Numerate
- GCSE Grade C or above in English and Maths
Desirable
- Word Processing Skills RSA II or equivalent experience
Skills & behaviours
Essential
- Ability to communicate with patients, visitors, and associated professionals.
- Ability to work using own initiative & manage own workload. Professional approach to work and colleagues
- Able to develop good working relationships and work as part of an effective team.
- Ability to maintain confidentiality at all times Customer service skills.
- Motivated, keen to learn. Reliable and committed. Trustworthy Flexible approach to duties and working practices.
- Willingness to undergo training as required.
Experience
Essential
- Computer knowledge
- Experience of dealing with the public
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working in a team
Desirable
- Appropriate NHS experience
- PAS/EPRO/PPM+ knowledge / experience
Additional Requirements
Essential
- Able to use departmental equipment to file and retrieve documentation
Person Specification
Qualifications
Essential
- Literate / Numerate
- GCSE Grade C or above in English and Maths
Desirable
- Word Processing Skills RSA II or equivalent experience
Skills & behaviours
Essential
- Ability to communicate with patients, visitors, and associated professionals.
- Ability to work using own initiative & manage own workload. Professional approach to work and colleagues
- Able to develop good working relationships and work as part of an effective team.
- Ability to maintain confidentiality at all times Customer service skills.
- Motivated, keen to learn. Reliable and committed. Trustworthy Flexible approach to duties and working practices.
- Willingness to undergo training as required.
Experience
Essential
- Computer knowledge
- Experience of dealing with the public
- Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
- Experience of working in a team
Desirable
- Appropriate NHS experience
- PAS/EPRO/PPM+ knowledge / experience
Additional Requirements
Essential
- Able to use departmental equipment to file and retrieve documentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
