Job responsibilities
The
role includes provision of transfer of medicines from the pharmacy department
to wards, theatres and other departments within the
Trust,
assisting with reception duties and supporting the dispensaries with other
routine tasks. The role requires flexibility in approach to the duties
required as these may alter throughout the course of a work day/week, however
the post holder will have one primary role that they will orientate towards
on a daily basis. High standards of quality will be expected to be delivered
in line with MMPS/LTHT practices and policies.
The
post holder will be expected to have basic knowledge of a number of
administrative and operational functions and utilise LTHT IT systems in order
to complete their job role. The nature of the role requires the use of
responding to some tasks via a defined communication system.
JOB
DIMENSIONS
Adhering
to standards and practices in Trust Policy and Pharmacy practices/procedural
manuals alongside national initiatives, to ensure that
medicines
are transferred in a safe and secure manner.To be a point of contact for
patients and other visitors to the Trust and
provide
a warm friendly welcome offering directions, support and assistance.
Team
members will be expected to operate as part of the Pharmacy team covering any
Trust managed service.
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
i)
ESSENTIAL
To
possess a relevant qualification or experience in one or more of
the
following:-
Knowledge of Health & Safety, Moving & Handling, COSHH
Experience of working within a customer focused environment Ability to work
under own initiative and as part of a team
IT skills/computer literate
Customer Care Training
Ability
to work within set procedures and protocols
Conduct
oneself in a polite professional appearance/manner
Ability
to communicate both written and verbally using radio/telephone/ IT systems
Ability
to work to tight schedules
Good
organisational skills
Capability
to undertake strenuous physical tasks
Literate
and numerate
Ability
to adapt to change
Prioritise
workload with competing demands and tight deadlines, through effective time
management.
ii)
DESIRABLE
Formal
qualifications (NVQ/ GSE/GSCE Level1)
Relevant
occupational training
NHS
experience
A
basic understanding of infection control
THE
LEEDS WAY VALUES
Our
values are part of what make us different from other trusts, so we see
this
as a strength, as well as a responsibility. They have been developed
by
our staff and set out what they see as important to how we work. Our
five
values are:
Patient-centered : putting patients at the heart of everything we do
Collaborative : working in teams both inside and outside of the Trust to
improve our services.
Fair : treating all patients and colleagues with dignity and respect
Accountable : taking responsibility for our actions and what we do
Empowered : letting our staff use their initiative and innovate to improve
care.
All
our actions and endeavours will be guided and evaluated through these values.
CORE
BEHAVIOURS AND SKILLS
Maintain effective communication with patients, colleagues in all working
areas.
Demonstrate the desire to provide a high quality service.
Display a working knowledge and understanding of service users needs and
requirements.
Ability to follow instructions and make judgements at the time of service
delivery.
Ability to record any information required for pharmacy services.
To be flexible and adapt to changes in circumstances which impact on patient
care.
To use tact & diplomacy when occasion arises.
To be able to organise workload depending upon priorities.
Be able to work as part of a multi-disciplinary team during a serious/ major
incident.
Be a positive role model for the Pharmacy Department and wider Trust
colleagues.
To maintain high standards of personal hygiene and appearance at all times
whilst on duty
To support the training of service skills
CORE
KNOWLEDGE AND UNDERSTANDING
Ensure
that all tasks are carried out in compliance with relevant statutory
legislation and local policies and codes of practice by following agreed safe
working procedures, and reporting incidents using the Trust Incident
Reporting system.
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
The safe and efficient transportation of medicines to wards and departments
across the Trust ensuring compliance with Trust Medicines Management
policies. All medicines including controlled drugs have a requirement to be
signed out of pharmacy and a signature of reciept at ward/dept level.
To remove recyclable medicines waste from wards and departments and deliver
securely back to pharmacy
To clean areas/equipment in line with infection prevention and control
practices/policy, portering duties must take priority.
The removal of refuse and waste to designated areas in line with Trust
Infection Prevention and Control Policy/Waste Policy
The movement of medicines, fluids, dietry products and/or goods as determined
by the department across the Trust sites, including
associated
equipment ie assisting in moving of office furniture using allocated
equipment.
Responsible for the safety and security of any goods/equipment used with the
specific role.
To provide appropriate response to any alarm upon activation i.e. fire
alarms, including directions for responding teams.
To organise and sort goods/items in an effectively manner for distribution
across the Trust sites according to schedules.
Ensure an adequate supply of items/equipment necessary for the role are
maintained.
Receipt of incoming deliveries/goods/products ensuring that all goods inwards
are checked against delivery notes and official orders.
Ensuring
that items meet quality and quantity specified and any good specific
requirements.
Operation and minor maintenance of all equipment/manual handling aids
necessary for the role to be used in compliance with standard operating
procedures
Ensuring all communications are responded to in an efficient/timely manner.
To follow all local method statements & risk assessments to ensure that
the role is undertaken in a safe, secure manner.
Act on feedback given from any quality assurance system
Communication with allied health professionals/trust staff members to ensure
that the patients health and wellbeing is being maintained in
helping
to deliver excellent clinical outcome
To report any faults/issues/complaints/Health & Safety concerns regarding
service provision or equipment immediately to the supervisor or
other
appropriate senior Trust staff member.
To complete and record role specific data/information either electronically
or in written format that is required complying with operational procedures
or local/Trust/National policy and audit recommendations/controls.
To provide a warm professional welcome and supportive communication to
patients and visitors to the Trust, providing an efficient
and
courteous service.
Use and maintain any role specific databases/hardware/software, in accordance
with departmental guidelines.
Ensure that all duties are carried out in line with quality control
procedures using standard facilities documentation.
To ensure that the correct uniform and PPE is worn at all times whilst on
duty.
To undertake the duties of any of the specific job role ensuring that all the
procedures, correct practices are adhered to.
To support the training of team members in the delivery of on the job service
skills.
The job may require other duties to be carried out as may reasonably be
requested by line management commensurate with the grade of the post.
Health
and Safety/Risk Management
All
staff are responsible for working with their colleagues to maintain and
improve the quality of services provided to our patients and other service
users. This includes complying at all times with the Leeds Teaching Hospitals
NHS Trust Policies, including Health and Safety policies, in particular by
following agreed safe working procedures, and reporting incidents using the
Trust Incident Reporting system.
Infection
Control. The jobholder must comply at all times with the Leeds Teaching
Hospitals NHS Trust Infection Control policies, in particular by practising
Universal Infection Control Precautions. Hand hygiene must be performed
before and after contact with patients and their environment.
Equality
and Diversity
The
jobholder must comply with all policies and procedures designed to ensure
equality of employment and that services are delivered in ways that meet the
individual needs of patients and their families. No person whether they are
staff, patient or visitor should receive less favourable treatment because of
their gender, ethnic origin, age, disability, sexual orientation, religion
etc.
Patient
and Public Involvement
The
Trust has a statutory duty to involve patients and public in evaluating and
planning services. All staff have a responsibility to listen to the views .
Training
and Personal Development Continuous Professional Development
attending
refresher training on an annual basis.
Respect
for Patient Confidentiality
The
jobholder should respect patient confidentiality at all times and not divulge
patient information unless sanctioned by the requirements of the role.
This
job can involve prolonged periods of walking and frequent strenuous physical
activity and therefore the post holder must be capable of
undertaking
such duties.This will involve constant lifting and moving of either bags
weighing up to 10kg or trolleys /cages whose contents could exceed 10Kg.
Where needed specialist equipment would be provided. Pharmacy Porters have to
respond to customer requirements within a given time frame
