Job summary
Expected Shortlisting
Date
06/10/2025
Planned Interview
Date
21/10/2025
Are
you an experienced leader with a passion for digital innovation in
healthcare? Our busy Medicines Management Pharmacy Services department is
seeking a highly motivated Digital Support Manager to join our team highly
effective team.
Our
Medicines Management Pharmacy Services department is at the heart of patient
care, managing medicines and treatments across multiple specialties. The team
manages over 30 digital systems on in use supporting around 750 pharmacy
staff members in an organisation of over 20,000. These including clinical
applications such as Electronic Prescribing Medicines Administration systems,
stock control, fridge monitoring and supply chain management, we are
committed to leveraging technology to deliver safe, efficient, and
patient-focused services.
Main duties of the job
As
Digital Support Manager, you will oversee both the technical and reporting
teams responsible for maintaining, optimising, whilst working in partnership
with Leeds Teaching Hospitals NHS Trust, Digital IT Team (DiT). You will
ensure seamless day-to-day operations, lead troubleshooting and incident
management, lead digital projects and drive continuous improvements in system
performance and user experience.
Your
leadership will be crucial in:
Managing a diverse team of digital
specialists and analysts
Co-ordinating system upgrades and
integrations
Developing robust reporting
frameworks to support clinical and operational decision-making.
Collaborating with cross-functional
stakeholders including LTHT DiT, clinical teams, and external vendors
Ensuring compliance with NHS data
governance and security standards
About
You:
The
candidate will bring strong management experience within healthcare digital
services or a similarly complex environment. You are confident in navigating
multiple systems, data reporting, and leading teams through change. Excellent
communication skills and a proactive, problem-solving mindset are essential.
Join
us to play a key role in enhancing digital services that support critical
patient care.
Apply
today to help shape the future of pharmacy digital support!
About us
Leeds
Teaching Hospitals NHS Trust is one of the largest and most respected NHS
trusts in the UK, providing outstanding patient care across a wide range of
specialties. The Trust is known for its commitment to clinical excellence,
innovation, and education, serving a diverse population in Leeds and beyond.
It offers a dynamic and supportive environment where healthcare professionals
work collaboratively to deliver high-quality, patient-centred care. With a
focus on research and continuous improvement, the Trust provides excellent
opportunities for professional development and involvement in pioneering
healthcare initiatives, making it an inspiring place to build a rewarding
career.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
Postholder will manage the information and reporting systems that support the
operation of MMPS. This will involve all aspects of digital work and include
management and supervision of the digital Reporting and Technical
Specialists. The Postholder will work with the Associate Lead Clinician
Digital to identify and meet new demands for digital based services within
MMPS and beyond providing technical insight whilst leading development work
on reporting and leading digital implementation projects.
The
postholder will:
Be responsible for the provision of
a rapid-response - Digital Support service to MMPS (approximately 750 staff)
and to manage the work of Pharmacy Digital Support Staff in their provision
of a Digital Support service.
Take responsibility for maintaining
the ongoing operation of all Pharmacy Digital systems: ensuring proper
installation, performance, security, backup, audit and reporting services.
Undertake systems analysis in
connection with proposed new systems and produce specifications for
developers / suppliers.
Undertake research and development
/ programming work in connection with new / replacement Digital systems.
Take responsibility for liaison
with the Trusts Digital IT Team and other suppliers/service providers and
ensuring the proper adoption and adherence to Trust policies.
Share the responsibility for
training, with a particular focus on IT skills development within the
department.
Carry out the role of MMPS, Product
Owner for the Helix IT Service Management software.
Be the bridge between technical and
clinical when delivering IT solutions.
Job description
Job responsibilities
The
Postholder will manage the information and reporting systems that support the
operation of MMPS. This will involve all aspects of digital work and include
management and supervision of the digital Reporting and Technical
Specialists. The Postholder will work with the Associate Lead Clinician
Digital to identify and meet new demands for digital based services within
MMPS and beyond providing technical insight whilst leading development work
on reporting and leading digital implementation projects.
The
postholder will:
Be responsible for the provision of
a rapid-response - Digital Support service to MMPS (approximately 750 staff)
and to manage the work of Pharmacy Digital Support Staff in their provision
of a Digital Support service.
Take responsibility for maintaining
the ongoing operation of all Pharmacy Digital systems: ensuring proper
installation, performance, security, backup, audit and reporting services.
Undertake systems analysis in
connection with proposed new systems and produce specifications for
developers / suppliers.
Undertake research and development
/ programming work in connection with new / replacement Digital systems.
Take responsibility for liaison
with the Trusts Digital IT Team and other suppliers/service providers and
ensuring the proper adoption and adherence to Trust policies.
Share the responsibility for
training, with a particular focus on IT skills development within the
department.
Carry out the role of MMPS, Product
Owner for the Helix IT Service Management software.
Be the bridge between technical and
clinical when delivering IT solutions.
Person Specification
Skills & behaviours
Essential
- A proven disposition for Service Roles, with a helpful and co-operative nature.
- Ability to cope with a high and unpredictable workload, meet objectives, be accountable.
- Able to manage resources to meet timescales.
Desirable
- Ability to inspire positive attitudes and co-operative behaviour in colleagues when implementing Trust-wide IT initiatives.
- Ability to diagnose and take the lead in managing unfamiliar and serious situations at short notice.
Qualifications
Essential
- Educated to Degree Level or holds a recognised qualification in an IT or Business related discipline.
Desirable
- Has acquired further update qualifications since graduation.
Experience
Essential
- Knowledge of the various Business, Personnel and Technical issues associated with the delivery of an digital support service. Systems Analysis / Design / Programming / PC support / Diagnostic skills.
- Experience of Managing IT systems at a senior level within a large organisation.
- Experience of formulating technical standards and operational procedures.
- Experience of management.
Desirable
- Knowledge of the Pharmacy Management System.
- Knowledge of: SQL, ODBC, PCs, Windows Servers, Networking, Backup,Web development: IIS, ASP, ASP.NET, SQL Server Active Directory MS 365 (particularly Power Bi), Crystal Reports.
- Substantial IT experience, at least 2 years at a senior level.
Additional Requirements
Essential
- Competence in PC / Printer fault diagnosis / component replacement.
Person Specification
Skills & behaviours
Essential
- A proven disposition for Service Roles, with a helpful and co-operative nature.
- Ability to cope with a high and unpredictable workload, meet objectives, be accountable.
- Able to manage resources to meet timescales.
Desirable
- Ability to inspire positive attitudes and co-operative behaviour in colleagues when implementing Trust-wide IT initiatives.
- Ability to diagnose and take the lead in managing unfamiliar and serious situations at short notice.
Qualifications
Essential
- Educated to Degree Level or holds a recognised qualification in an IT or Business related discipline.
Desirable
- Has acquired further update qualifications since graduation.
Experience
Essential
- Knowledge of the various Business, Personnel and Technical issues associated with the delivery of an digital support service. Systems Analysis / Design / Programming / PC support / Diagnostic skills.
- Experience of Managing IT systems at a senior level within a large organisation.
- Experience of formulating technical standards and operational procedures.
- Experience of management.
Desirable
- Knowledge of the Pharmacy Management System.
- Knowledge of: SQL, ODBC, PCs, Windows Servers, Networking, Backup,Web development: IIS, ASP, ASP.NET, SQL Server Active Directory MS 365 (particularly Power Bi), Crystal Reports.
- Substantial IT experience, at least 2 years at a senior level.
Additional Requirements
Essential
- Competence in PC / Printer fault diagnosis / component replacement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
