Leeds Teaching Hospitals

Pharmacy receptionist (XN02)

This job is now closed

Job summary

The LGI Inpatient Pharmacy department is looking for a friendly, enthusiastic receptionist to join the team.

The role involves greeting patients, nurses, doctors and other hospital staff at our reception and answering the phone to deal with queries.

We use a pharmacy prescription tracking system, so the successful candidate will print off orders and discharge prescriptions and book them into our tracking system. There will be other filing and admin work as part of this role.

Some part of this role will also be delivering medicines to wards and departments within the hospital so meeting ward staff and obtaining signatures for receipt of medicines.

This post is 30 hours a week based on the LGI site working 2pm - 8pm Monday to Friday.

Main duties of the job

Key duties will include:

Opening and closing the pharmacy reception

Answering the phone and dealing with queries

Supporting our evening service and evening teams by dealing with queries and solving problems

Greeting people at reception and helping our customers with queries face to face

Printing orders and discharge prescriptions and book them into the tracking system

Monitor PPM and other systems for orders and discharge prescriptions

Keep documentation up to date

Deliver medicines to wards and department within the hospital to support our afternoon and evening service.

About us

Leeds is a wonderful city to work in and LTHT is an organisation that puts its patients first and highly values and supports its staff.

Pharmacy is a forward thinking department that values the contribution of all our staff.

There are plenty of opportunities to progress within different areas of our pharmacy services should you wish to.

The inpatient pharmacy team at LGI is a small, friendly and extremely supportive team. The work is often fast paced and busy and the whole team pulls together to achieve the most efficient service for our patients.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear

Date posted

19 December 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9298-MMP-330

Job locations

Leeds General Infirmary

Great George Street

Leeds

LS1 3EX

Job description

Job responsibilities

To provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.

The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.

To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative / clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.

The post holder will be required to work evenings, weekends and Bank Holidays on a rotational basis.

The jobholder will place a high value on the quality of service by ensuring that all patient documentation is received and checked, and processed appropriately, in line with departmental procedures

Respect the contribution of all members within the team/department and the importance of working together to ensure a high standard of patient care

Commitment to contributing to a quality service in an efficient and effective manner, implementing agreed improvements to reflect services needs/changes.

Recognises the importance of Data Protection and confidentiality

Be aware of what information can be disclosed to staff, patients and other agencies

Have understanding of Health and Safety rules and individual responsibilities in relation to acts and omissions

Have a logical and problem solving approach to issues that arise

Integrity, openness and honesty

Able to work across both Trust main sites

CORE BEHAVIOURS AND SKILLS

Personal

Motivated

Professional attitude and behaviour

Able to adapt to service led changes

Flexible approach to working practices and duties

Team Worker

Attention to detail

Good time keeping

Communication

Literacy

Numeracy

Verbal, non-verbal

Able to communicate with all levels of staff

Responsibility to others

Customer Care skills

Reliable

Trustworthy

Adaptable

CORE KNOWLEDGE AND UNDERSTANDING

The need for excellent customer care skills

Good standard of written and spoken English

Be aware of, and demonstrate commitment to the Trusts departmental policies and procedures

Maintaining a safe environment and their responsibilities in relation to acts and omissions

PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

1. Process patient correspondence / documentation, letters, reports and other documentation

2. To greet patients and visitors to the department, providing an efficient and courteous service

3. Check/enter patient details on the Patient Administration and other Systems.

4. Prepare patient documentation for processing, including inputting or scanning

5. Report and respond to any system faults and errors.

6. Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line manager

7. Answer general telephone enquiries and requests to retrieve patient and other documentation.

8. To ensure that requests for information are dealt with in an efficient and timely manner.

9. Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.

10. Collect and deliver patient documentation/reports around Trust when required.

11. To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.

12. To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.

13. Assisting to maintain high standards of care, including:

- Maintain a safe working environment, reporting incidents, accidents, complaints

- Understand the need to maintain and respect patient confidentiality

- Participate in in-service training

- Participate in mandatory training annually

- Participate in annual performance appraisal

14. Visit and/or work at other designated Trust sites as required to ensure continuity of service/patient care.

15. General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-

16. Maintain appropriate/agreed levels of stock and non-stock items, including stationery

17. Maintain diaries for senior staff