Senior Development and Support Manager (XN07)

Job responsibilities

Development and Support Programme Management

• Designing and managing the Development and Support Programme for NIHR Academy Members including leadership, mentorship, patient and public involvement training and additional career and personal development interventions
• Working with the Communications Manager and the communications team to support Academy Members through a programme of career development engagement activities
• Managing the effective delivery of the NIHR Mentorship and NIHR Leadership programmes, including the procurement and contract management of suppliers to provide associated workstreams
• Advise on content for webinars, online engagement activities and workshop provision for NIHR Academy Members
• Work with the Business Manager and Academy Executive Board Team to implement learning and development support for NIHR Academy Executive staff
• Work with other Learning and Development (L&D) colleagues across NIHR to support L&D initiatives across the organisation
• Supporting the NIHR Academys Senior Leadership Team in ensuring strategy around development and support is implemented effectively and with the appropriate governance and reporting arrangements.

Programme Management

• The post holder will be required to manage change in response to external events and new policies; this may require the reformulation and adjustment of plans and strategies to ensure that the programmes in the post holders portfolio remain fit for purpose.
• Provide secretariat for panels, boards and implementation groups as required
• Undertaking specific project work around the future direction of the organisation as required
• Handle complex queries and complaints about application processes and decisions by telephone, email, and in person
• Work with the Academy Executive Board to plan and implement the process for administering the schemes in the post holders area of responsibility
• Play a key role in planning the cycle and timing of schemes in the post holders area of responsibility
• Working with the other Senior Programme Managers and Administrative Manager to monitor workload and co-ordination of administrative functions across the NIHR Academy Executive
• Write reports and working papers as required
• Research and publicise outputs and impacts of the programmes in the post holder's portfolio.

Communications

• Communicate verbally and in writing with staff and stakeholders at all levels in a confident and professional manner
• Publicise the NIHR Academy activities through attendance and presentations at external meetings, seminars and conferences
• Deal with a range of people nationally at all levels of seniority both internal and external to the NIHR Academy in line with DHSC policies
• Organise workshops and stakeholder meetings as required
• Generate and maintain strong nationally-based networks and positive and collaborative working relationships within NIHR, HEIs, NHS Trusts and other health-related organisations, particularly at the level of senior research leaders/sponsors to benefit the NIHR Academy programmes.
• Contribute to briefings requested from Ministers offices and other government departments.
• Liaise with members of the Academy Executive Board and Senior Programme Managers in order to meet responsibilities and undertake duties effectively.

General

• Keeping up to date with relevant engagement and learning and development practices so as to be able to inform and advise colleagues as required;
• Undertaking any ad hoc initiatives as required by the NIHR Academy Executive Board members.

Additional Requirements

Essential

• Drafting reports and papers
• Good keyboard skills and working knowledge of word processing, databases, spreadsheets
• Ability to extract and analyse data
• Ability to manage time, both own and others
• Ability to give clear information both verbally and in written communications
• Ability to plan, organise and prioritise a broad range of new and ongoing activities
• Ability to work accurately with attention to detail
• Ability to maintain confidentiality
• Willingness to travel in UK, including occasional overnight absence

Qualifications

Essential

• Masters Degree or Equivalent Experience
• Management experience in the delivery of learning and/or personal development programmes

Desirable

• Postgraduate qualification in learning/personal development

Experience

Essential

• Experience of working with suppliers, contract management, monitoring and evaluation
• Understanding of procurement and contract management best practice
• Experience working with online learning and development platforms
• Experience developing and delivering online education and webinars
• Line management experience
• An understanding and expertise in leadership and professional development
• An interest in health research
• Experience and a willingness of working across discipline boundaries
• Significant experience of programme and project management
• Experience of delivery of learning/personal development programmes or relevant experience in a people-focused role
• Experience prioritising, scheduling and managing delivery of a complex, wide-ranging, time-critical and unpredictable workload
• A proven track record in successfully planning and organising yourself, others and projects

Desirable

• An understanding of health research capacity development and competency frameworks for researchers
• Experience of facilitation of groups and meetings
• Experience in delivering executive coaching and mentoring
• Experience of working with or within a healthcare, research or education environment
• Experience of working at a national level

Skills & behaviours

Essential

• Ability to work effectively and collaboratively as part of a team
• Build and maintain good working relationships
• Deliver work on time, to anticipate fresh demands, and to delegate effectively
• Effective liaison skills with the ability to deal tactfully with colleagues, senior academics, NHS managers, members of the public and various stakeholders
• Identify opportunities and approaches to achieve goals and improve results
• Set goals and standards
• Take personal responsibility
• Strong effective interpersonal skills, including the ability to communicate effectively as an advocate for health services research and development
• Ability to liaise with senior managers and stakeholders, offering guidance on and interpretation of complex information
• Advanced level oral and written communication skills
• Highly developed presentation skills, able to convey complex information to large groups from diverse backgrounds
• Confident and comfortable talking and presenting to others
• Identify opportunities and approaches to achieve goals and improve results
• Identify and solve problems
• Ability to assimilate information quickly, and apply knowledge quickly and effectively to new problems

Desirable

• Ability to tackle complex problems, identify solutions and implement them
• Use of the Google Suite