Job summary
We
have both full and part time roles available as a Medical Secretary here at the
Leeds Dental Institute. The role will be working with our friendly and
supportive secretarial team and will be primarily supporting the Oral Medicine
and Oral and Maxillofacial Surgery department.
The
role will be a blend of working from our office in the Leeds Dental Institute
and working from home with some flexibility on working patterns within the
hours of the service.
The
ideal candidate will be a caring, empathetic, and organised individual.
Secretarial experience would be an advantage however transferable skills from
similar roles would also be suitable for the position.
The
expected shortlisting date will be 12/12/2025.
The
expected interview date will be 22/12/2025 or 23/12/2025.
Main duties of the job
The
role will provide secretarial support to the Oral Medicine and Oral and
Maxillofacial and ancillary support to the wider Dental Institute. The primary
function of the role will be to type and issue correspondence to patients and
other healthcare providers. This will be typing verbal dictation into letters
on behalf of our clinical colleagues.
The
position will also include dealing with telephone enquiries from patients,
colleagues and other healthcare providers, diary management and utilising
various Microsoft 365 applications such as Word and Excel.
The
successful candidate will need to demonstrate strong communication skills,
prioritisation, and an ability to meet deadlines. Strong concentration and
attention to detail will also be important to the post holder.
About us
The
Leeds Dental Institute is part of the Leeds Teaching Hospitals Trust (LTHT) and
as such have a strong commitment to the values of being Patient Centred, Fair,
Accountable, Empowered and Collaborative. We want to make our recruitment
process as fair, inclusive and transparent as possible. As an organisation we
have a huge network of colleagues with varied skills and experiences, LTHT is
an excellent place to develop skills, networks and careers.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk' members
of our existing workforce to new roles. As such, all our job adverts are
subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any questions.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed, and contact the named contact if
you have any questions.
Job description
Job responsibilities
To
provide a comprehensive and high quality medical secretarial service to support
Oral Medicine and Oral & Maxillofacial Surgery clinical team (Consultants,
their medical teams e.g. junior medical staff as appropriate) in delivering
high quality care to the patients of Leeds and beyond. This role will
additionally make a key contribution in improving the patient experience by
supporting Directorate teams with the movement of patients through their
18-week pathway or other national waiting time standards as appropriate.
Duties
and responsibilities
Clinical
Correspondence & Support to Clinical Services
Typing/proof
reading clinical correspondence relating to outpatient attendances and other
patient related correspondence on behalf of the consultant and clinical teams.
Use
a range of IT skills to support the clinical work of the consultant e.g. use of
databases and spread sheets.
Support
administrative process as deemed appropriate by the Senior Secretary.
To
support the Oral & Maxillofacial clinical teams in the delivery of
excellent patient care by actively working with colleagues and other
Departments to ensure that all patients registered within the service are
proactively supported through their patient journey.
Answer
phone calls and deal with enquiries relating to patients and clinical work from
a variety of sources, directly resolving where possible or transferring to
appropriate personnel.
Liaise
with GPs, hospital staff and others on behalf of consultant in relation to
clinical workload.
Provide
information to Senior Medical Secretary, as appropriate, relating to workload
and work outstanding.
Provide
cover for other team secretaries/clerical staff when on annual leave or sick
leave.
Prolonged
periods of concentration are required for transcribing or proof reading medical
correspondence and using patient related information. This may frequently be
interrupted with phone calls or via face-to-face contact with other members of
the team e.g. Consultants.
The post holder will be handling sensitive
patient-related information on a daily basis and as such may be regularly
(daily) subjected to difficult and emotional situations such as serious
illness, bereavement or anxious family members.
Job description
Job responsibilities
To
provide a comprehensive and high quality medical secretarial service to support
Oral Medicine and Oral & Maxillofacial Surgery clinical team (Consultants,
their medical teams e.g. junior medical staff as appropriate) in delivering
high quality care to the patients of Leeds and beyond. This role will
additionally make a key contribution in improving the patient experience by
supporting Directorate teams with the movement of patients through their
18-week pathway or other national waiting time standards as appropriate.
Duties
and responsibilities
Clinical
Correspondence & Support to Clinical Services
Typing/proof
reading clinical correspondence relating to outpatient attendances and other
patient related correspondence on behalf of the consultant and clinical teams.
Use
a range of IT skills to support the clinical work of the consultant e.g. use of
databases and spread sheets.
Support
administrative process as deemed appropriate by the Senior Secretary.
To
support the Oral & Maxillofacial clinical teams in the delivery of
excellent patient care by actively working with colleagues and other
Departments to ensure that all patients registered within the service are
proactively supported through their patient journey.
Answer
phone calls and deal with enquiries relating to patients and clinical work from
a variety of sources, directly resolving where possible or transferring to
appropriate personnel.
Liaise
with GPs, hospital staff and others on behalf of consultant in relation to
clinical workload.
Provide
information to Senior Medical Secretary, as appropriate, relating to workload
and work outstanding.
Provide
cover for other team secretaries/clerical staff when on annual leave or sick
leave.
Prolonged
periods of concentration are required for transcribing or proof reading medical
correspondence and using patient related information. This may frequently be
interrupted with phone calls or via face-to-face contact with other members of
the team e.g. Consultants.
The post holder will be handling sensitive
patient-related information on a daily basis and as such may be regularly
(daily) subjected to difficult and emotional situations such as serious
illness, bereavement or anxious family members.
Person Specification
Experience
Essential
- Evidence of secretarial experience or transferable experience from a similar role.
- Knowledge and application of the Data Protection Act in relation to patient/customer confidentiality.
- Demonstrates an understanding of excellent customer service
- Evidence of using Microsoft office packages including word, excel and teams
Desirable
- A broad understanding of medical terminology and its use within clinical correspondence
- Use of patient information systems, such as PPM and EPRO.
Skills & behaviours
Essential
- Evidence of adaptability and willingness to learn skills associated with the role as may be required.
- Evidence of interpersonal and communication skills.
- Evidence of ability to deal with enquiries in an appropriate and supportive manner.
- Proven ability to deal with sensitive and emotive information.
- Evidence of prioritising and managing workload to meet deadlines
Desirable
- Evidence of professional communication by telephone
- Evidence of professional communication by email
Qualifications
Essential
- GCSE Grade C/4 or better in English and Maths
Desirable
- Audio typing/Word Processing Skills (RSA II or OCR) or equivalent experience
Person Specification
Experience
Essential
- Evidence of secretarial experience or transferable experience from a similar role.
- Knowledge and application of the Data Protection Act in relation to patient/customer confidentiality.
- Demonstrates an understanding of excellent customer service
- Evidence of using Microsoft office packages including word, excel and teams
Desirable
- A broad understanding of medical terminology and its use within clinical correspondence
- Use of patient information systems, such as PPM and EPRO.
Skills & behaviours
Essential
- Evidence of adaptability and willingness to learn skills associated with the role as may be required.
- Evidence of interpersonal and communication skills.
- Evidence of ability to deal with enquiries in an appropriate and supportive manner.
- Proven ability to deal with sensitive and emotive information.
- Evidence of prioritising and managing workload to meet deadlines
Desirable
- Evidence of professional communication by telephone
- Evidence of professional communication by email
Qualifications
Essential
- GCSE Grade C/4 or better in English and Maths
Desirable
- Audio typing/Word Processing Skills (RSA II or OCR) or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
