Supervisor - Outpatients (XN03)

Job summary

We have an exciting opportunity within the Leeds Dental Institute for positive and enthusiastic people to join our existing Outpatient Administration team. You will be joining a friendly, supportive team of administration staff, secretaries, doctors and nurses.

We are looking for friendly, flexible, and self-motivated individuals who are able to work in a fast-paced environment. It would be an advantage if applicants possess supervisory skills, excellent communication and administrative skills and are able to work as part of a team, as well as using your own initiative and work to deadlines. The post holder will be required to manage and supervise members of the administrative team in accordance with Trust policies as well as provide any training and support development.

It is a requirement for the applicant to have experience dealing with members of the public in a working environment and this being within a healthcare setting would be an advantage. Experience of working in a patient administration area and PAS (Patient Administration System) would also be an advantage.

A full programme of training and induction will be given along with the opportunities for professional development in a supportive environment.

If you require any further information, please contact Cath Tate, Assistant Patient Services Co-Ordinator on 0113 3437010.

Expected Shortlisting Date

27/10/2025

Planned Interview Date

03/11/2025

Main duties of the job

To supervise, train and develop administration staff within the Leeds Dental Institute Ensure booking of patients is administered effectively and to the benefit of the patients.

Ensure that all new patients, and follow up appointments are booked within Trust target times.

Day to day management of administration staff including monitoring attendance.

Respond to telephone enquiries in a polite and helpful manner, taking responsibility for returning any follow up calls.

Obtain complete information for each patient attendance and record any changes onto the Patient Administration System in a timely and accurate way.

About us

Come and join our diverse workforce and become part of The Leeds Way sharing our vision and values. Our Trust is recognised for our staff engagement, great care and rated GOOD by the Care Quality Commission. Leeds Teaching Hospitals NHS Trust is one of the largest acute health providers in the UK and based in one of the fastest growing and vibrant cities in the north.

At Leeds Dental Hospital we aim to be a fair, inclusive and supportive CSU with positive caring teams who are champions of the Leeds Way values. Our Trust values of being patient-centred, collaborative, fair, accountable and empowered make us different from other Trusts and we see this as a strength, as well as a responsibility. We offer employees a range of value propositions such as job security, possible flexible working, nursery care, pension scheme, cycle to work scheme, option to purchase additional annual leave, salary sacrifice scheme + more.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds Dental Institute

Clarendon Way

Leeds

LS2 9LU

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Leeds Teaching Hospitals

Address

Leeds Dental Institute

Clarendon Way

Leeds

LS2 9LU

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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