Leeds Teaching Hospitals

Service Manager (XN08)

The closing date is 28 August 2025

Job summary

Fantastic opportunity to become a member of our IT Service Management team within the Leeds Teaching Hospitals NHS Trust.

Reporting to the Steve Thomas your role will be supporting operational IT services and CSU clinical teams with delivery of operational services, project implementation and supplier relationships.

In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team and offering all the support you need to learn at pace with the autonomy to reach your potential.

Expected Shortlisting Date

27/08/2025

Planned Interview Date

08/09/2025

Main duties of the job

The IT Service Manager supports several CSUs as the IT business partner providing, IT advice, Incident Management, Problem Management, Risk Management, Procurement Support, Project Support and Supplier Management.

You will take responsible for 3 x CSUs (Pathology, Womens and Childrens).

You will be part of a high functioning team providing Service Operations (ITIL) to the Trust.

You will work autonomously with your customers, users, other DIT teams, DIT service managers and supplier to maintain IT services and improve existing services.

About us

DIT at LTHT is a highly motivated and inclusive place to work. We hold our Leeds Way Values in high esteem and respect all colleagues. Within the trust we are always looking to improve and give the best service possible, and we are looking for individuals with the same drive to join us.

DIT look after the Trusts information technology, responsible for delivering and embedding the latest digital innovations, finding the right hardware and software to meet business needs, turning information into insight and everything in between. Its an exciting time to join us, as we offer varied and rewarding opportunities.

Wed love to consider your application if you want to be a part of delivering operational services that allow patients to be treated effectively across Leeds.

Please note that if you are applying for a fixed term position, should funding be available to support there may be a possibility of the position becoming permanent.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Details

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

C9298-INF-215

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Job description

Job responsibilities

Please see supporting documents for full Job Description with further information on requirements of the role, the department and workflows and full person specification.

Job description

Job responsibilities

Please see supporting documents for full Job Description with further information on requirements of the role, the department and workflows and full person specification.

Person Specification

Other Criteria

Essential

  • IT skills

Qualifications

Essential

  • Master degree or equivalent in IM&T

Desirable

  • ITIL foundation or understanding

Skills and Behaviours

Essential

  • Experience of working in a team

Desirable

  • Problem solving
  • Presentation
  • Running meetings/incidents

Experience

Essential

  • NHS Experience, IM&T Service, Support/Management

Desirable

  • Leading in Service Management environments
  • Customer Service
  • Conducting Service Reviews
  • Supplier Management
  • Incident Management
  • Risk Management
Person Specification

Other Criteria

Essential

  • IT skills

Qualifications

Essential

  • Master degree or equivalent in IM&T

Desirable

  • ITIL foundation or understanding

Skills and Behaviours

Essential

  • Experience of working in a team

Desirable

  • Problem solving
  • Presentation
  • Running meetings/incidents

Experience

Essential

  • NHS Experience, IM&T Service, Support/Management

Desirable

  • Leading in Service Management environments
  • Customer Service
  • Conducting Service Reviews
  • Supplier Management
  • Incident Management
  • Risk Management

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Head of Service Operations

Steve Thomas

steve.thomas8@nhs.net

Details

Date posted

07 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£55,690 to £62,682 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time, Flexible working

Reference number

C9298-INF-215

Job locations

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF


Supporting documents

Privacy notice

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