Service Desk Analyst (XN03)

Job summary

Expected Shortlisting Date

28/02/2025

Planned Interview Date

10/03/2025

Are you ready to use your customer service skills and IT knowledge in a way that makes a positive impact on peoples lives? If so, we have a fantastic opportunity to become a member of our Service Desk team within the Leeds Teaching Hospitals NHS Trust.

Reporting to the Service Desk Team Leader your role will be supporting the operational output of the Service Desk team, including supporting LTHT colleagues with their IT issues and requests.

In return, we can offer you a varied, interesting, and challenging role working as part of a fantastic team and offering all the support you need to learn at pace and achieve your career ambitions.

Main duties of the job

The Service Desk Analyst will be core a member of the busy Service Desk team. They will use their IT knowledge and skills to speak with users and aid them in resolving their IT Issues and Requests at the first point of contact. The role requires strong communication skills, written and verbal, with a minimum basic understanding of IT in an operational environment. This skillset empowers the employee in the role to fully complete duties as a first level analyst.

The role requires the staff member has a good understanding of NHS processes and systems as well as a strong understanding of ITIL and how a Service Desk should run within an efficient operational model.

The role is heavily customer service based so previous experience is necessary.

The role may support the Service Desk Manager and Senior Service Desk Analyst in some high-level tasks and overall running of the team.

This role is a key stakeholder in ensuring that the medical professionals within the trust have the correct access and equipment, in full working order, to enable them to treat patients efficiently and effectively.

About us

DIT at LTHT is a highly motivated and inclusive place to work. We hold our Leeds Way Values in high esteem and respect all colleagues. Within the trust we are always looking to improve and give the best service possible, and we are looking for individuals with the same drive to join us.

DIT look after the Trusts information technology, responsible for delivering and embedding the latest digital innovations, finding the right hardware and software to meet business needs, turning information into insight and everything in between. Its an exciting time to join us, as we offer varied and rewarding opportunities.

Wed love to consider your application if you want to be a part of delivering operational services that allow patients to be treated effectively across Leeds.

Please note that if you are applying for a fixed term position, should funding be available to support there may be a possibility of the position becoming permanent.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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