Job summary
Are
you ready to use your IM&T Technician skills in a way that makes a
positive impact on peoples lives? If so, we have a fantastic opportunity to become
a member of our End User Compute team within the Leeds Teaching Hospitals NHS
Trust.
Your
role will be within our EUC Operations Team, based at either the Leeds
General Infirmary or St. Jamess University Hospital, reporting to the
respective EUC Ops Team Leader.
In
return, we can offer you a varied, interesting, and challenging role working
as part of a fantastic team and offering all the support you need to learn at
pace and achieve your career ambitions.
Main duties of the job
This
position is part of a team providing day-to-day technical IT support for
staff within Leeds Teaching Hospitals NHS Trust.
The
successful candidate must demonstrate an excellent understanding of Microsoft
Windows operating systems and Microsoft Office backed up by at least three
years experience within an IT support environment including a service desk.
Although
this post operates a flexi hour system there will be a requirement to cover
the hours of 8am to 6pm, Monday to Friday, within the departmental
rota.Travel to different sites within the Trust may be required as part of
the post holders duties.
The
Trust, as part of the West Yorkshire Association of Acute Trusts (WYAAT), is
one of the major Acute Trusts in the North of England, with many outstanding
and world-renowned centres of excellence. There has never been a more
exciting time to join Leeds Teaching Hospital. With a brand-new hospital
being built over the next five years, the importance of our End User Compute
function in supporting current and new ways of working has never been more
important
About us
DIT
at LTHT is a highly motivated and inclusive place to work. We hold our Leeds
Way Values in high esteem and respect all colleagues. Within the trust we are
always looking to improve and give the best service possible, and we are
looking for individuals with the same drive to join us.
DIT
look after the Trusts information technology, responsible for delivering and
embedding the latest digital innovations, finding the right hardware and
software to meet business needs, turning information into insight and
everything in between. Its an exciting time to join us, as we offer varied
and rewarding opportunities.
Wed
love to consider your application if you want to be a part of delivering
operational services that allow patients to be treated effectively across
Leeds.
Please
note that if you are applying for a fixed term position, should funding be
available to support there may be a possibility of the position becoming
permanent.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Please
see supporting documents for full Job Description with further information
on: requirements of the role, the department and workflows and full person
specification.
Job description
Job responsibilities
Please
see supporting documents for full Job Description with further information
on: requirements of the role, the department and workflows and full person
specification.
Person Specification
Experience
Essential
- Substantial experience within an IM&T support environment
- Previous experience working in a computer Helpdesk/call logging environment
- Experience of supporting networked desktop PCs in an end user facing environment
- Sufficient skills and knowledge to provide a quality service to users of Trust IM&T technology
- Mature approach to work, capable of working on own and as part of a team
- Must have the ability to communicate with all levels of staff within the Trust and liaise with external organisations such as PC and peripheral suppliers
- Good communication skills, both verbal and written, demonstrating an ability to deal with issues from service users using appropriate negotiation and persuasion skills
- Ability to prioritise tasks according to urgency, importance, and location
- Confident and pleasant approach, willing to develop good working relationships with colleagues and other Trust employees
- Logical and analytical approach required to analyse situations/information to identify and resolve a range of IM&T related problems
- Identify and resolve a range of IM&T related problems including computer system errors, user, computer or programme problems, network issues, data errors
- Accurate data input and manipulation
- Use of specialist tools to diagnose and repair faults with IM&T equipment
- Sound knowledge of desktop PC environments including Windows 10 operating system and Microsoft Office suite
- Recognises the need for confidentiality working within the guidelines set out by the Data Protection Act, Computer Misuse Act, Freedom of information act and other appropriate legislation.
Desirable
- Microsoft operating systems and applications
- Corporate email systems
- NHS environment
- Knowledge and understanding of relevant Trust Policies and Procedure
- Commitment and enthusiasm with a keen desire to attain high standards within a service environment
- Ability to remain focused and concentrated for prolonged periods whilst working under pressure
- An understanding of the culture, objectives and values operating within the IM&T function
- Ability to work within clearly defined operating policies with little direct supervision
Skills & behaviours
Essential
- Excellent communication skills, both verbal and written, at all levels
- Commitment to behaving honestly, openly, impartially and fairly
- Contribution towards team building, motivating and coaching staff
- Ability to work under pressure and to tight timescales
- Work flexibly to provide core service coverage between 08:00 and 18:00 (Monday to Friday)
- Participate in an on-call rota and to undertake emergency duties as required
Desirable
- Professional, customer facing able to communicate at all levels.
Qualifications
Essential
- GCSE, ECDL level or equivalent including Maths and English
Desirable
- Degree, MCSE or Equivalent Qualifications
Additional Requirements
Essential
- Able to fulfil Occupational Health requirements for the post
- High standard of personal presentation
- Manual handling of equipment up to 17kg
- Occupational Health Screening
- Application / Interview
Person Specification
Experience
Essential
- Substantial experience within an IM&T support environment
- Previous experience working in a computer Helpdesk/call logging environment
- Experience of supporting networked desktop PCs in an end user facing environment
- Sufficient skills and knowledge to provide a quality service to users of Trust IM&T technology
- Mature approach to work, capable of working on own and as part of a team
- Must have the ability to communicate with all levels of staff within the Trust and liaise with external organisations such as PC and peripheral suppliers
- Good communication skills, both verbal and written, demonstrating an ability to deal with issues from service users using appropriate negotiation and persuasion skills
- Ability to prioritise tasks according to urgency, importance, and location
- Confident and pleasant approach, willing to develop good working relationships with colleagues and other Trust employees
- Logical and analytical approach required to analyse situations/information to identify and resolve a range of IM&T related problems
- Identify and resolve a range of IM&T related problems including computer system errors, user, computer or programme problems, network issues, data errors
- Accurate data input and manipulation
- Use of specialist tools to diagnose and repair faults with IM&T equipment
- Sound knowledge of desktop PC environments including Windows 10 operating system and Microsoft Office suite
- Recognises the need for confidentiality working within the guidelines set out by the Data Protection Act, Computer Misuse Act, Freedom of information act and other appropriate legislation.
Desirable
- Microsoft operating systems and applications
- Corporate email systems
- NHS environment
- Knowledge and understanding of relevant Trust Policies and Procedure
- Commitment and enthusiasm with a keen desire to attain high standards within a service environment
- Ability to remain focused and concentrated for prolonged periods whilst working under pressure
- An understanding of the culture, objectives and values operating within the IM&T function
- Ability to work within clearly defined operating policies with little direct supervision
Skills & behaviours
Essential
- Excellent communication skills, both verbal and written, at all levels
- Commitment to behaving honestly, openly, impartially and fairly
- Contribution towards team building, motivating and coaching staff
- Ability to work under pressure and to tight timescales
- Work flexibly to provide core service coverage between 08:00 and 18:00 (Monday to Friday)
- Participate in an on-call rota and to undertake emergency duties as required
Desirable
- Professional, customer facing able to communicate at all levels.
Qualifications
Essential
- GCSE, ECDL level or equivalent including Maths and English
Desirable
- Degree, MCSE or Equivalent Qualifications
Additional Requirements
Essential
- Able to fulfil Occupational Health requirements for the post
- High standard of personal presentation
- Manual handling of equipment up to 17kg
- Occupational Health Screening
- Application / Interview
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
