Job summary
Expected Shortlisting
Date
27/03/2026
Planned Interview
Date
07/04/2026
The
Assistant PSC will provide a high-quality service in line with Trust
standards and be able to communicate sensitivity and effectively with a wide
range of people including optometrists, medical staff, patients and
colleagues. They will work within the Optometry Department and work under the
direction of the Head of Optometry to provide a patient focused,
confidential, efficient administrative service for the Optometry Department.
Main duties of the job
The
post holder will take a lead role in the management and booking of all
optometry and other relevant clinic lists, ensuring that all patients are
seen within the required time scales and in accordance with NHS targets and
Trust policies.
The
post holder will manage the optometry administration staff. They will ensure
all patient enquiries are dealt with in a friendly and professional manner
and that the optometry administration staff provide exceptional customer
service. They will undertake administrative duties within the department
including the organising of clinical placements and work experience for
students.
About us
You
will join our busy, friendly Optometry team working at the centralised eye
department at St. James's University Hospital. The Optometry department
currently consists of 19 optometrists, one dispensing optician manager and 3
optometry administration staff.
The
Optometry Department supports the Ophthalmology Department consisting of 28
Consultant Ophthalmologists with full supporting medical staff. Optometry
services are provided at St. James's University Hospital, Seacroft Hospital,
Wharfedale General Hospital and at the Children's Community Eye Clinics.
There is a large Orthoptic Department which is involved with the training of
under-graduate orthoptic students.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
Unique to this role the post holder will also be responsible for overseeing the taking of electronic payments from patients for contact lenses and spectacles, with the issuing of receipts. They will assist in the collating of delivery notes, invoices and spectacle vouchers for approval and payment by the Head of Optometry, and they will liaise with contact lens, spectacle and low vision aid manufacturers for the ordering and delivery of goods to the department.
Job description
Job responsibilities
Unique to this role the post holder will also be responsible for overseeing the taking of electronic payments from patients for contact lenses and spectacles, with the issuing of receipts. They will assist in the collating of delivery notes, invoices and spectacle vouchers for approval and payment by the Head of Optometry, and they will liaise with contact lens, spectacle and low vision aid manufacturers for the ordering and delivery of goods to the department.
Person Specification
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Experience
Essential
- Thorough knowledge of patent administration processes.
- Experience of staff management including recruitment and retention
- Organisational and time management skills
- Basic computer literacy and willingness to further computer skills, with knowledge of Microsoft Office Packages and e-mail technology.
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery to patient administration
- An understanding of team management and the policy and procedures governing the Trusts approach to managing staff
Desirable
- Significant previous administration experience
- Customer focussed/customer service skills
- National Access Targets awareness
- An understanding of NHS/Trust protocols/policies and procedure
- Diary management experience
- Experience of dealing with complaints
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure
- Team player and ability to communicate effectively at all levels
- Reliability and flexibility to meet the needs of the service
- Able to work in different working environments
- Ability to prioritise and organise own workload, work on their own initiative and to stringent deadlines
- Ability to manage a team of staff. To support and guide their team, including the development of an induction programme for new members of staff.
- Able to work with staff with varying levels of authority
- A knowledge of the rules governing eligibility for NHS treatment and a thorough understanding of the patient pathway
- To provide a high standard confidential, effective and accurate administration service
- Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
- Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety and be responsible for appropriate use of equipment within the working environment.
- Exceptional customer service skills
- Proactive approach with ability to motivate staff
- Strong interpersonal skills
Desirable
- Ability to adapt to change of circumstances.
- Exceptional organisational skills
Person Specification
Qualifications
Essential
- Good standard of education to minimum of GCSE
- A willingness to undergo personal development and learn new skills
Experience
Essential
- Thorough knowledge of patent administration processes.
- Experience of staff management including recruitment and retention
- Organisational and time management skills
- Basic computer literacy and willingness to further computer skills, with knowledge of Microsoft Office Packages and e-mail technology.
- A thorough understanding of all policies and procedures governing the Trusts approach and delivery to patient administration
- An understanding of team management and the policy and procedures governing the Trusts approach to managing staff
Desirable
- Significant previous administration experience
- Customer focussed/customer service skills
- National Access Targets awareness
- An understanding of NHS/Trust protocols/policies and procedure
- Diary management experience
- Experience of dealing with complaints
Skills & behaviours
Essential
- Professional attitude to work, diplomatic and calm under pressure
- Team player and ability to communicate effectively at all levels
- Reliability and flexibility to meet the needs of the service
- Able to work in different working environments
- Ability to prioritise and organise own workload, work on their own initiative and to stringent deadlines
- Ability to manage a team of staff. To support and guide their team, including the development of an induction programme for new members of staff.
- Able to work with staff with varying levels of authority
- A knowledge of the rules governing eligibility for NHS treatment and a thorough understanding of the patient pathway
- To provide a high standard confidential, effective and accurate administration service
- Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals themselves and through management of their staff.
- Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety and be responsible for appropriate use of equipment within the working environment.
- Exceptional customer service skills
- Proactive approach with ability to motivate staff
- Strong interpersonal skills
Desirable
- Ability to adapt to change of circumstances.
- Exceptional organisational skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
