Business Administration Apprentice (XN02)

Job summary

This Apprenticeship role is ideal for individuals looking to begin or develop a career in administration within the NHS. Ophthalmology is one of the Trusts largest services, offering a diverse range of sub-specialties and processes. Gaining experience in this department will provide the successful candidate with a strong foundation of knowledge and skills, supporting future progression opportunities within the Trust.

A comprehensive induction programme and structured training will be provided, alongside opportunities for ongoing professional development within a supportive team environment.

Key responsibilities will include, but are not limited to:

Responding to patient queries via telephone in a professional and compassionate manner

Supporting the daily cashing up of clinic activity

Booking patient appointments in line with Trust guidelines

Maintaining strict adherence to Information Governance policies

Providing general administrative support to ensure the smooth running of the service

Main duties of the job

Within this role, you will develop the ability to prioritise your workload effectively while building strong organisational skills and adaptability in a fast-paced healthcare environment. The position encompasses a broad range of administrative responsibilities that are essential to the smooth delivery of Ophthalmology services.

Key duties include receiving and accurately inputting referrals, managing emails from clinicians and service users, validating waiting lists, undertaking clinical coding, and supporting the cashing up of clinics. You will regularly encounter situations that require effective problem-solving and time management; however, guidance and support will always be available to help you succeed.

General administrative responsibilities will also involve communicating with patients both over the phone and face to face. This may include booking and rearranging appointments, responding to enquiries, and providing a professional, courteous service that reflects the Trusts commitment to high-quality patient care.

Protected time will be allocated to support your apprenticeship programme, enabling you to build your knowledge, strengthen your skill set, and progress confidently in your role.

About us

Leeds Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute hospital trusts in the UK, employing over 18,000 staff across multiple sites, including Leeds General Infirmary, St James's University Hospital, Chapel Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale Hospital.

LTHT provides a comprehensive range of services to the local population of approximately 770,000 and offers regional specialist care to up to 5.4 million people.

The Eye Department is predominantly based at St James University Hospital, Leeds but we also offer services to patients at Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient department in the Trust.. There are 29 consultants in the wider Ophthalmology Department. The team also trains Ophthalmic specialist trainees from the region. We have recently moved into a new outpatient department which has provided us which much more space for patient

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

---