Job summary
Expected Shortlisting
Date
16/02/2026
Planned Interview
Date
25/02/2026
We
are seeking a well-organised, enthusiastic, and positive individual to join
the Ophthalmology Outpatient Department as a Clerical Officer. The post
holder will provide comprehensive clerical and administrative support to the
nursing, medical, and wider multidisciplinary teams, contributing to the safe
and efficient running of a busy outpatient service.
The
Ophthalmology Outpatient Department is the busiest outpatient department
within the Trust, seeing on average over 300 patients per day over 2 hospital
sites (sT James Hospital and Seacroft Hospital). This is a part-time position
of 21.5 hours per week, requiring flexibility and the ability to work
effectively within a fast-paced clinical environment.
Main duties of the job
The
Clerical Officer will act as a key point of contact for Eye Casualty and
outpatient clinics, answering the dedicated Eye Casualty extension, managing
patient enquiries, and appropriately relaying urgent messages to the nursing
and medical teams. The role includes organising, booking, and amending
patient appointments using PAS, ensuring clear communication with patients
and clinical staff.
In
addition, the post holder will undertake a range of administrative duties,
including organising patient transport for patients attending Eye Casualty
via one-way transport and actively following these up to ensure patients are
collected in a timely manner. The role requires maintaining an overview of
the clinic environment, including ensuring adequate levels of stationery and
clinical paperwork across all rooms, organising the clinic store room, and
ordering supplies when required. This will be undertaken in close
collaboration with the Charge Nurse to ensure appropriate stock levels are
maintained.
About us
The
Ophthalmology Department lies within the Head and Neck Clinical Service Unit
at Leeds teaching Hospital Trust. It is the largest provider of specialist
Ophthalmology services in the Yorkshire region and provides a specialist
ophthalmology service for patients in Leeds, Yorkshire and from across the
north of England. We strive to work as a team and be the centre of
excellence, putting our patients at the centre to deliver patient focused
care. We encourage staff to voice concerns in an open and honest way and open
to ideas to improve patient experience and change practice to improve
efficiency so that we deliver what we promise. We have on-going improving
patient experience projects and each team member is actively encouraged to
lead and be involved in all projects, irrespective of their banding.
The
Ophthalmology Outpatient Department operates across two sites: St Jamess
Hospital and Seacroft Hospital.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
Clerical Officer provides comprehensive administrative and clerical support
to the Ophthalmology Outpatient Department, ensuring the smooth and efficient
running of clinics across both St Jamess Hospital and Seacroft Hospital. The
post holder plays a key role in supporting patient pathways, clinic flow, and
communication between patients, clinical staff, and multidisciplinary teams.
Key
Responsibilities
Manage patient appointment booking,
rescheduling, and cancellations using the Trusts electronic patient record
and appointment systems.
Register patients accurately, update
demographics, and ensure patient records are complete and up to date.
Answer telephone enquiries from
patients, relatives, GPs, and other healthcare professionals, dealing with
queries appropriately and escalating where necessary.
Support clinic preparation by printing
clinic lists, preparing notes, and ensuring clinics are appropriately set up.
Liaise closely with nursing staff,
clinicians, and management to ensure effective clinic flow and minimise
delays.
Maintain confidentiality and data
protection standards at all times in line with Trust policies.
Undertake general administrative
duties such as filing, scanning, data entry, and correspondence.
Work flexibly across sites as required
to meet service needs.
Skills
and Attributes
Excellent communication and
interpersonal skills with a patient-centred approach.
Strong organisational skills and the
ability to prioritise workload in a busy clinical environment.
Good IT skills, including experience
of electronic patient record systems.
Ability to work effectively both
independently and as part of a multidisciplinary team.
Calm, professional manner when dealing
with distressed or anxious patients,
within Eye Clinic.
Job description
Job responsibilities
The
Clerical Officer provides comprehensive administrative and clerical support
to the Ophthalmology Outpatient Department, ensuring the smooth and efficient
running of clinics across both St Jamess Hospital and Seacroft Hospital. The
post holder plays a key role in supporting patient pathways, clinic flow, and
communication between patients, clinical staff, and multidisciplinary teams.
Key
Responsibilities
Manage patient appointment booking,
rescheduling, and cancellations using the Trusts electronic patient record
and appointment systems.
Register patients accurately, update
demographics, and ensure patient records are complete and up to date.
Answer telephone enquiries from
patients, relatives, GPs, and other healthcare professionals, dealing with
queries appropriately and escalating where necessary.
Support clinic preparation by printing
clinic lists, preparing notes, and ensuring clinics are appropriately set up.
Liaise closely with nursing staff,
clinicians, and management to ensure effective clinic flow and minimise
delays.
Maintain confidentiality and data
protection standards at all times in line with Trust policies.
Undertake general administrative
duties such as filing, scanning, data entry, and correspondence.
Work flexibly across sites as required
to meet service needs.
Skills
and Attributes
Excellent communication and
interpersonal skills with a patient-centred approach.
Strong organisational skills and the
ability to prioritise workload in a busy clinical environment.
Good IT skills, including experience
of electronic patient record systems.
Ability to work effectively both
independently and as part of a multidisciplinary team.
Calm, professional manner when dealing
with distressed or anxious patients,
within Eye Clinic.
Person Specification
Qualifications
Essential
- Literate/Numerate
- Willing to undergo training as required
Skills & behaviours
Essential
- Motivated, Reliable, Trustworthy
- Able to work as part of a multidisciplinary team
- Committed to working with people
- Adaptable
Experience
Essential
- IT skills
- Knowledge of Patient Administration Processes
- Insight into roles responsibilities of post
- Maintaining a safe environment
- Customer relations
Desirable
Additional Requirements
Essential
- Effectively communicates with patients and team members
- Good interpersonal skills
- Team working
Person Specification
Qualifications
Essential
- Literate/Numerate
- Willing to undergo training as required
Skills & behaviours
Essential
- Motivated, Reliable, Trustworthy
- Able to work as part of a multidisciplinary team
- Committed to working with people
- Adaptable
Experience
Essential
- IT skills
- Knowledge of Patient Administration Processes
- Insight into roles responsibilities of post
- Maintaining a safe environment
- Customer relations
Desirable
Additional Requirements
Essential
- Effectively communicates with patients and team members
- Good interpersonal skills
- Team working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
