Job summary
An
exciting opportunity has arisen to join our team in Ophthalmology Outpatients
Department located in Gledhow Wing, St James University Hospital and Seacroft
Hospital.
Ophthalmology
is the largest provider of specialist Ophthalmology service in the Yorkshire
region and is extremely busy, we see both acute and clinic patients. As a
Ward Environmental Porter, you will play an essential role in supporting the
smooth and efficient running of patient services. Working closely with the
nursing team and the wider MDT, you will contribute to maintaining a safe,
organised and patient centred environment.
Ophthalmology
Outpatients Department at St James Hospital is open 08:00-18:00 and Seacroft
Hospital 08:00-17:30 Monday to Friday.
St
James's Eye Clinic is also open during the weekends for emergencies (Saturday
8:30-12:30 and Sunday 9:30-12:30. In addition to this there is once a month a
long Saturday shift Potentially you may be required to cover long Saturday
shifts on a rotational basis.
It
is a busy, fast paced environment that requires a motivated and dynamic
individual who is patient-centred, compassionate and sensitive to the needs
of patients who are visually impaired. Many patients require a lot of
reassurance and guidance therefore a calm and friendly patient approach is
essential along with excellent communication skills.
Expected Shortlisting
Date
09/12/2025
Planned Interview
Date
16/12/2025
Main duties of the job
As
a Ward Environmental Porter in Ophthalmology OPD, you will work closely with
the nursing team, medical team, admin staff and other MDT colleagues to
provide a smooth, caring and efficient service for patients. Your main
responsibilities will include providing excellent care for patients whilst
supporting them through their journey through Ophthalmology Outpatients
Department, patient flow management, prescription handling, stock
maintenance, equipment cleaning, organising transport, taking specimens to pathology,
maintaining a safe environment and reporting problems.
About us
Leeds
Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute
hospital trusts in the UK, employing over 18,000 staff across multiple sites,
including Leeds General Infirmary, St James's University Hospital, Chapel
Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale
Hospital.
LTHT
provides a comprehensive range of services to the local population of
approximately 770,000 and offers regional specialist care to up to 5.4
million people.
The
Ophthalmology Department is predominantly based at St James University
Hospital, Leeds but we also offer services to patients at Seacroft Hospital
and Wharfedale Hospital. We are the biggest outpatient department in the
Trust.. There are 29 consultants in the wider Ophthalmology Department. The
team also trains Ophthalmic specialist trainees from the region.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The
jobholder will be actively involved in providing direct and indirect
compassionate care for patients in support of the multidisciplinary team.
Main
Duties and Responsibilities
Patient
Support and Flow
Assist with the timely and safe
movement of patients throughout the department to ensure clinics run
efficiently.
Provide support to clinical teams
by escorting patients as required.
Organise and assist with patient
transfers between clinical areas.
Organise transport
Prescription
and Documentation Handling
Collect and deliver prescriptions
to the Pharmacy located in the Chancellors Wing.
Ensure all documentation is handled
securely and delivered promptly.
Environmental
and Equipment Support
Clean, prepare and maintain
clinical equipment in line with infection-prevention standards.
Report any faults, safety concerns
or equipment issues to the appropriate team.
Stock
and Supplies Management
Monitor and replenish clinical
stock within the Eye Clinic, ensuring adequate stock levels are maintained.
Support goods delivery,
distribution, and safe storage of consumables.
Communication
and Teamwork
Work collaboratively with nurses,
healthcare assistants, administrative staff, and the MDT.
Communicate effectively to ensure
smooth coordination of daily activities.
Respond promptly to requests for
assistance from clinicians and nursing team.
Skills
and Qualities Required
Strong communication skills and a
professional, patient-focused approach
Good organisational skills and
attention to detail
Ability to work under pressure and
manage multiple tasks
Reliability, punctuality, and
commitment to high standards
Ability to work effectively within
a busy multidisciplinary team
Awareness of infection-prevention
standards and willingness to follow protocols
Job description
Job responsibilities
The
jobholder will be actively involved in providing direct and indirect
compassionate care for patients in support of the multidisciplinary team.
Main
Duties and Responsibilities
Patient
Support and Flow
Assist with the timely and safe
movement of patients throughout the department to ensure clinics run
efficiently.
Provide support to clinical teams
by escorting patients as required.
Organise and assist with patient
transfers between clinical areas.
Organise transport
Prescription
and Documentation Handling
Collect and deliver prescriptions
to the Pharmacy located in the Chancellors Wing.
Ensure all documentation is handled
securely and delivered promptly.
Environmental
and Equipment Support
Clean, prepare and maintain
clinical equipment in line with infection-prevention standards.
Report any faults, safety concerns
or equipment issues to the appropriate team.
Stock
and Supplies Management
Monitor and replenish clinical
stock within the Eye Clinic, ensuring adequate stock levels are maintained.
Support goods delivery,
distribution, and safe storage of consumables.
Communication
and Teamwork
Work collaboratively with nurses,
healthcare assistants, administrative staff, and the MDT.
Communicate effectively to ensure
smooth coordination of daily activities.
Respond promptly to requests for
assistance from clinicians and nursing team.
Skills
and Qualities Required
Strong communication skills and a
professional, patient-focused approach
Good organisational skills and
attention to detail
Ability to work under pressure and
manage multiple tasks
Reliability, punctuality, and
commitment to high standards
Ability to work effectively within
a busy multidisciplinary team
Awareness of infection-prevention
standards and willingness to follow protocols
Person Specification
Other Criteria
Essential
- Ability to adapt to change
- Good timekeeping
Qualifications
Essential
- Ability to complete in-house training and induction training which is required for the role.
- Undertake any training required to enhance the delivery of the service
- completing all relevant induction and training programmes which generally take a period of weeks, which includes local shadowing
Desirable
- Formal Qualifications (CSE/GCSE)
- Health & Safety/COSHH training/awareness
- IT skills
- Show enthusiasm in regard to personal development.
- Infection Prevention & Control/Hygiene in Social Care
Experience
Essential
- Ability to communicate both verbally and non-verbally by reading and writing, in a polite, tactful, reassuring and compassionate manner, with the ability to take into account barriers to understanding
- Able to liaise and transmit information via telephone, radio and IT systems
- Aptitude to work under own initiative and as part of a team and adapt to change
Desirable
- Previous NHS experience
- Previous Portering experience
- Previous cleaning experience
- Health & Safety/ Moving & Handling/COSHH/IPC, knowledge and experience
Skills & Behaviours
Essential
- Pleasant manner, smart clean appearance, customer friendly
- Ability to work under own initiative and as part of a team
- Team working, Flexibility, Communication skills, Tact & diplomacy, Trustworthiness
- Dependable & reliable
Desirable
- Shows enthusiasm in regard to personal development
- Dedicated to support the development of a high-quality service
- Dedicated to the delivery of a high quality efficient service
Person Specification
Other Criteria
Essential
- Ability to adapt to change
- Good timekeeping
Qualifications
Essential
- Ability to complete in-house training and induction training which is required for the role.
- Undertake any training required to enhance the delivery of the service
- completing all relevant induction and training programmes which generally take a period of weeks, which includes local shadowing
Desirable
- Formal Qualifications (CSE/GCSE)
- Health & Safety/COSHH training/awareness
- IT skills
- Show enthusiasm in regard to personal development.
- Infection Prevention & Control/Hygiene in Social Care
Experience
Essential
- Ability to communicate both verbally and non-verbally by reading and writing, in a polite, tactful, reassuring and compassionate manner, with the ability to take into account barriers to understanding
- Able to liaise and transmit information via telephone, radio and IT systems
- Aptitude to work under own initiative and as part of a team and adapt to change
Desirable
- Previous NHS experience
- Previous Portering experience
- Previous cleaning experience
- Health & Safety/ Moving & Handling/COSHH/IPC, knowledge and experience
Skills & Behaviours
Essential
- Pleasant manner, smart clean appearance, customer friendly
- Ability to work under own initiative and as part of a team
- Team working, Flexibility, Communication skills, Tact & diplomacy, Trustworthiness
- Dependable & reliable
Desirable
- Shows enthusiasm in regard to personal development
- Dedicated to support the development of a high-quality service
- Dedicated to the delivery of a high quality efficient service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
