Job summary
Expected Shortlisting
Date
20/11/2025
Planned Interview
Date
09/12/2025
An
exciting opportunity has arisen to join the Head and Neck Clinical Service
Unit (CSU) at the Leeds Teaching Hospital Trust. We are looking for a focused
and highly motivated individual to join the management team in the role of
Service Manager with a key focus on leading a busy administration team and
business units. The CSU is made up of several core departments including
Ophthalmology, ENT, OMFS, Audiology, Orthoptics and Optometry. This post is
pivotal in providing key operational management and service development
resource to ensure the delivery of quality, patient focused services. The
post holder will join the management team in the CSU and will be required to
work and lead across multiple specialties and business teams. You will be
supported by the CSU General Manager, to meet service delivery targets,
financial control targets and drive service improvement. The ideal candidate
will therefore be required to demonstrate leadership capabilities, including
the development of effective teams and culture. Finally and most importantly any successful candidate will
need to have values that align with those of the NHS and LTHT. Applicants
contact the General Manager, Jonathan Lockwood 01132065958
Main duties of the job
The
post holder will also be required to support the daily operational aspects of
service delivery, with a focus on achieving and monitoring access performance
and daily outpatient, inpatient and theatre activity. The post holder will be
required to develop professional relationships with a wide range of key
stakeholders in order to support the business functions of the CSU.
Successful candidates must be able to demonstrate excellent interpersonal and
communication skills with the ability to engage and influence others.
About us
Leeds
Teaching Hospitals NHS Trust (LTHT) is one of the largest and busiest acute
hospital trusts in the UK, employing over 18,000 staff across multiple sites,
including Leeds General Infirmary, St James's University Hospital, Chapel
Allerton Hospital, Leeds Dental Institute, Seacroft Hospital, and Wharfedale
Hospital. LTHT provides a comprehensive range of services to the local
population of approximately 770,000 and offers regional specialist care to up
to 5.4 million people.The Ophthalmology Department is predominantly based at
St James University Hospital, Leeds but we also offer services to patients at
Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient
department in the Trust.. There are 29 consultants in the wider Ophthalmology
Department. The team also trains Ophthalmic specialist trainees from the
region.
Leeds
Teaching Hospitals is committed to our process of redeploying 'at risk'
members of our existing workforce to new roles. As such, all our job adverts
are subject to this policy and we reserve the right to close, delay or remove
adverts while this process is completed. If you do experience a delay in the
shortlisting stage of the recruitment cycle, please bear with us while this
process is completed, and contact the named contact if you have any
questions.
Job description
Job responsibilities
The Service Manager will manage a complex programme of interdependent work streams across ENT, Audiology, Ophthalmic and Oral and Maxillofacial services. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will line manage the Clinical Service Unit Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems within the Clinical Service Unit to enable the sustained delivery of key operational targets.
Job description
Job responsibilities
The Service Manager will manage a complex programme of interdependent work streams across ENT, Audiology, Ophthalmic and Oral and Maxillofacial services. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will line manage the Clinical Service Unit Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems within the Clinical Service Unit to enable the sustained delivery of key operational targets.
Person Specification
Experience
Essential
- experience at middle management level in the NHS, including business planning, budgetary management and service improvement.
- Able to prepare business cases/lead others through the process.
Desirable
- Experience in presentation, coaching and facilitation.
Skills & behaviours -
Essential
- Ability to analyse complex information to support managerial decision making.
- Good communication, presentation & interpersonal skills. -Performance
- Management skills. /Strong prioritisation skills with the ability to manage competing demands.
- Able to influence, negotiate and build working relationships. &Self motivated, highly organised, focussed and results oriented and can lead and deliver through others.
- Ability to cope with high levels of pressure /Has the ability to quickly and effectively establish the respect of colleagues and other health professionals.
Desirable
- High degree of report writing skills.
- Ability to cope with high levels of pressure
- Able to influence, inspire, and effectively work with those around him/her
Qualifications
Essential
- -Graduate level qualification.Study at Masters level or the equivalent in relevant experience
- -Understanding of the Health and Social care management environment and roles and responsibilities within it.
- -Ability to assimilate & co-ordinate various agendas prioritising appropriately.
- -Performance management methodology
- --Knowledge and awareness of: 1.National targets and the NHS Plan 2.National Service Frameworks 3.Clinical Governance 4.Workforce development 5.Organisational Development methods 6.Performance
Desirable
- Management Qualification.
- Masters degree in a relevant subject
- Experience of all activity targets, managing waiting lists and maximising income.
Person Specification
Experience
Essential
- experience at middle management level in the NHS, including business planning, budgetary management and service improvement.
- Able to prepare business cases/lead others through the process.
Desirable
- Experience in presentation, coaching and facilitation.
Skills & behaviours -
Essential
- Ability to analyse complex information to support managerial decision making.
- Good communication, presentation & interpersonal skills. -Performance
- Management skills. /Strong prioritisation skills with the ability to manage competing demands.
- Able to influence, negotiate and build working relationships. &Self motivated, highly organised, focussed and results oriented and can lead and deliver through others.
- Ability to cope with high levels of pressure /Has the ability to quickly and effectively establish the respect of colleagues and other health professionals.
Desirable
- High degree of report writing skills.
- Ability to cope with high levels of pressure
- Able to influence, inspire, and effectively work with those around him/her
Qualifications
Essential
- -Graduate level qualification.Study at Masters level or the equivalent in relevant experience
- -Understanding of the Health and Social care management environment and roles and responsibilities within it.
- -Ability to assimilate & co-ordinate various agendas prioritising appropriately.
- -Performance management methodology
- --Knowledge and awareness of: 1.National targets and the NHS Plan 2.National Service Frameworks 3.Clinical Governance 4.Workforce development 5.Organisational Development methods 6.Performance
Desirable
- Management Qualification.
- Masters degree in a relevant subject
- Experience of all activity targets, managing waiting lists and maximising income.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
