Clerical Officer (XN02)

Job summary

Our admin team is crucial is supporting the running of the Ophthalmology eye clinic and we are looking to expand our team!

The LTHT Eye department is the largest provider of specialist hospital Ophthalmology services in the Yorkshire region. The Ophthalmology team provides a specialist Ophthalmology service for patients in Leeds, Yorkshire and from across the North of England.

We are looking for administrative officers to provide clerical data support for our patient appointments. This includes booking appointments, data entry and contributing to the overall success of the service.

The applicant should be a confident and self-motivated person who works to a high professional standard. They should work to their own initiative, work accurately to deadlines, and demonstrate effective time management as it is an essential part of this role.

The successful candidate will be responsible for inputting data accurately and efficiently into our systems, as well as communicating with patients. The role requires someone with excellent computer skills and a strong attention to detail. The candidate will be working as part of a wider team, so would be a team player and good communicator.

This role would be good for anybody wanting to progress within the NHS environment with full training offered and development opportunities

Main duties of the job

If successful, the roles responsibilities would be:

Communicating with patients via phone regarding appointments

Dealing with patient queries.

Inputting data into various systems

Verifying the accuracy of data entered

Communicating with team members to ensure data is up-to-date and accurate

Maintaining confidentiality and security of data

This role provides a high standard of clerical service and, where necessary, reception duties to the department, adhering to departmental guidelines and policies.

To undertake a range of clerical and administrative duties which will include receiving and checking documentation, reports and patient information, processing appropriately within departmental guidelines, entering information onto the appropriate IT system and retrieving information as and when required.

The post holder will work within the department/team to which they are assigned, working within standard operating procedures, policies and agreed local procedures relevant to that Department. The role may be patient facing or non-patient facing.

The post-holder may be the first point of contact for patients and other visitors to the Department.

About us

The Eye Department is predominantly based at St James University Hospital, Leeds but we also offer services to patients at Seacroft Hospital and Wharfedale Hospital. We are the biggest outpatient department in the Trust.. There are 29 consultants in the wider Ophthalmology Department. The team also trains Ophthalmic specialist trainees from the region. We have recently moved into a new outpatient department which has provided us which much more space for patients and clinicians and includes our Laser Vision Department which provides refractive services to private patients as well as NHS.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Leeds Teaching Hospitals

Address

St. James's University Hospital

Beckett Street

Leeds

LS9 7TF

Employer's website

https://www.leedsth.nhs.uk/ (Opens in a new tab)

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