Job summary
We
are looking for a self-motivated, enthusiastic individual to join the Private
Patient and Overseas Visitors Team managing the administrative, financial, and
regulatory processes for private and non-UK resident patients within Leeds
Teaching Hospitals Trust.
Responsibilities
include identifying chargeable patients, assessing eligibility for NHS
treatment, securing upfront payments/deposits, maintaining accurate records,
and applying Department of Health regulations
The
post will have a primary base of St Jamess University Hospital; however, there
may be the opportunity for home working.
Main duties of the job
Administrative
role to support the process of correctly identifying, recording and charging of
all Private Patient and Overseas Visitors on Trust activity systems, ensuring
appropriate costs of treatment are recovered in full.
The
first port of call for all enquiries about eligibility, insurance and private
patient treatment arrangements and will give advice and help to front-line
staff and patients/relatives and advise and arrange for payment for services.
Provide
specific guidance to frontline staff about overseas patients, policies and
procedures. Support frontline staff by interviewing patients in complex cases,
who have come from overseas where the basis for eligibility to free NHS
treatment is not clear. The post has a Trust-wide remit.
The
post-holder will work in accord with Department of Health Guidelines, Trusts
standing financial instructions and local policy on managing private practice
in the NHS.
The
posts will work closely with Finance, Information Services, Directorate
Management Team & Consultant colleagues and external NHS organisations to
effectively deal with and investigate enquiries and queries.
About us
Leeds
Teaching Hospitals is one of the largest employers in Leeds, employing over
20,000 staff and providing care to 1.6 million patients every year.
The
Finance team at Leeds Teaching Hospitals is large but friendly and there are
many opportunities for development and progression. Our mission is to be the
best provider of finance, procurement & planning services to support the
delivery of patient care in The Leeds Way.
Leeds Teaching Hospitals is committed to our process
of redeploying 'at risk' members of our existing workforce to new roles. As
such, all our job adverts are subject to this policy and we reserve the right
to close, delay or remove adverts while this process is completed. If you do
experience a delay in the shortlisting stage of the recruitment cycle, please
bear with us while this process is completed, and contact the named contact if
you have any questions.
Job description
Job responsibilities
Makes Decisions on own ability that
often can have financial implications for the Trust and is willing to defend
them when challenged.
Communicating - Relate well to people
at all levels, communicating facts and ideas clearly and effectively to others.
Planning, Monitoring and Controlling
- Plans and organizes time in order to deliver quality outputs to agreed
timescales.
Working in Teams - Works with others
cooperatively in a way which secures a high level of commitment, trust and
energy
Focusing on Development Actively
learns from own experiences of what does & does not work.
Proven persuasion, influencing and
negotiating skills.
Excellent and demonstrable
interpersonal skills with the ability to work closely and effectively with
staff at all levels and from other disciplines both within and outside the
organisation, in particular with medical staff.
Ability to communicate with both
visually impaired and foreign patients. This can be sensitive and complex
information so excellent communication and persuasion skills are required.
Ability to deal with disputes,
complaints and confrontations
Able to work under pressure and deal
with patients who are very ill.
Able to deal with patients who are
rude and very aggressive.
Ability to carry out in depth
investigation of fraudulent claims for free NHS treatment.
Ability to deal with frequent
exposure to distressing, emotional and traumatic situations.
Job description
Job responsibilities
Makes Decisions on own ability that
often can have financial implications for the Trust and is willing to defend
them when challenged.
Communicating - Relate well to people
at all levels, communicating facts and ideas clearly and effectively to others.
Planning, Monitoring and Controlling
- Plans and organizes time in order to deliver quality outputs to agreed
timescales.
Working in Teams - Works with others
cooperatively in a way which secures a high level of commitment, trust and
energy
Focusing on Development Actively
learns from own experiences of what does & does not work.
Proven persuasion, influencing and
negotiating skills.
Excellent and demonstrable
interpersonal skills with the ability to work closely and effectively with
staff at all levels and from other disciplines both within and outside the
organisation, in particular with medical staff.
Ability to communicate with both
visually impaired and foreign patients. This can be sensitive and complex
information so excellent communication and persuasion skills are required.
Ability to deal with disputes,
complaints and confrontations
Able to work under pressure and deal
with patients who are very ill.
Able to deal with patients who are
rude and very aggressive.
Ability to carry out in depth
investigation of fraudulent claims for free NHS treatment.
Ability to deal with frequent
exposure to distressing, emotional and traumatic situations.
Person Specification
Qualifications
Essential
- HND/NVQ Level 3 or equivalent in a Business/Finance related subject, or can demonstrate an equivalent level of knowledge gained from experience of working in Patient Services administration
Experience
Essential
- Experience working in a team, managing own workload and making decisions independently on complex issues.
Desirable
- Knowledge and understanding of the NHS and relevant NHS guidance on management of Private Practice in the NHS, and Consultant Code of Conduct, DoH Guidelines on Overseas Visitors eligibility
- Awareness of Trust Financial systems and relevant financial regulations (both national and local) governing cash/debt management, invoicing/crediting.
- Knowledge and understanding of systems and processes including but not limited to Hospital Patient Administration Systems (PAS), Debtors/Creditors systems, SLAMS, contracting cycle.
Skills & behaviours
Essential
- Strong communication skills, both verbal and written, demonstrating an ability to deal with issues from service users which may be contentious.
- Ability to understand and communicate complex information
- Ability to enter data with the required speed and accuracy into computerised/paper systems and regularly create financial spreadsheets
- Ability to organise/plan work flexibly between areas and in response to service needs, ensuring tasks are performed in accordance with set deadlines.
Desirable
- Understanding of the key requirements of relevant computerised systems - MESH, Oracle, Healthcode, PAS, PPM+, Microsoft Office.
Person Specification
Qualifications
Essential
- HND/NVQ Level 3 or equivalent in a Business/Finance related subject, or can demonstrate an equivalent level of knowledge gained from experience of working in Patient Services administration
Experience
Essential
- Experience working in a team, managing own workload and making decisions independently on complex issues.
Desirable
- Knowledge and understanding of the NHS and relevant NHS guidance on management of Private Practice in the NHS, and Consultant Code of Conduct, DoH Guidelines on Overseas Visitors eligibility
- Awareness of Trust Financial systems and relevant financial regulations (both national and local) governing cash/debt management, invoicing/crediting.
- Knowledge and understanding of systems and processes including but not limited to Hospital Patient Administration Systems (PAS), Debtors/Creditors systems, SLAMS, contracting cycle.
Skills & behaviours
Essential
- Strong communication skills, both verbal and written, demonstrating an ability to deal with issues from service users which may be contentious.
- Ability to understand and communicate complex information
- Ability to enter data with the required speed and accuracy into computerised/paper systems and regularly create financial spreadsheets
- Ability to organise/plan work flexibly between areas and in response to service needs, ensuring tasks are performed in accordance with set deadlines.
Desirable
- Understanding of the key requirements of relevant computerised systems - MESH, Oracle, Healthcode, PAS, PPM+, Microsoft Office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
