Job responsibilities
JOB
PURPOSE
To
work across the Trust within a development role to facilitate the achievement
of sustainable improvement and organisational change with responsibility for
leading on key projects using the Trusts Leeds Improvement Method (LIM).
The
purpose is to provide expert advanced lean tools, methodology and coaching to
the teams within the Value Streams and deliver training.
You
will be responsible for supporting the KPO Specialists in the KPO team in
scoping improvement programmes, providing advice and support to clinical and
corporate services.
You
will be responsible for the co-ordination and delivery of a range of training
programmes.
3. JOB DIMENSIONS
In
conjunction with the KPO Specialists, you will lead on identifying how data
will be collected to support quality improvement. You will be required to gather, analyse and
present complex data to influence decision making to improve services which
may include performance data, surveys, referral information, service user
and/or carers views as well as capacity and demand.
The
post holder will facilitate the work of, and support CSU members in
improvement activities using the Leeds Improvement Method.
a) Deliver change through facilitation,
training, engagement of stakeholders, analysis, planning, consultation,
project management, capacity and demand analysis and other proven techniques
to ensure the improvements are sustainable, sharing good practice at all
levels.
b) Spread, implement and embed the Leeds
Improvement methodology across the Trust.
c) Produce recommendations for change
and engage clinical teams to redesign and improve services according to those
findings.
d) Measure changes and outcomes to
support the CSU to inspire, lead and motivate staff to improve care for
patients.
e) Participate in genba walks to better
determine the improvements required.
There
are no line management responsibilities for this post. The post holder will support, supervise and
train other staff across the team.
KNOWLEDGE,
SKILLS AND EXPERIENCE REQUIRED
The post-holder should be educated
to degree level or equivalent
Qualification in a recognised
specialist field such as lean methodology or equivalent post graduate level
project management experience
Evidence of continuing professional
development
A qualification in lean methodology
Significant teaching or training
delivery experience
Project management experience in a
complex organisation
Evidence of successful leadership
of change.
Facilitations skills to support
teams through improvement programmes to achieve measurable outcomes
Ability to analyse complex
information and draw together action plans based on this
Analytical thinking including the
use of Statistical Process
Control and other techniques
Competent/advanced presentation
skills
Presenting complex information to
internal and external groups in an understandable way
Collaborative working
Effective and strategic influencing
Negotiation skills including the
ability to manage conflict effectively
Engage, influence and motivate
others
Competent/advanced on all MS office
applications
Excellent written and communication
skills, including interpersonal skills, writing complex reports, conveying
complex and sensitive information to a variety of audiences including senior
managers and clinicians.
Advanced information analysis and
report writing skills.
Ability to create reports for Trust
Board from a range of software options
Excellent organisational and
project management skills, able to manage own time and produce quality work
to tight deadlines.
Budgetary management awareness
PRINCIPAL
DUTIES & AREAS OF RESPONSIBILITY
You
will support KPO managers in engaging service users and carers as part of the
Trusts improvement work, ensuring that their views are heard when
redesigning systems and processes.
The
post holder will act as the KPO specialist and facilitate the delivery of
patient centred rapid process improvement workshops to deliver pre-set
objectives as agreed with the KPO Lead.
This
may include facilitating patient/carer focus groups, developing
questionnaires to gain service user/carers views or involving service users
and carers in improvement work.
To develop and deliver training of
a range of complex, specialist topics across the Trust
The
post holder will be responsible for ensuring accurate and timely information
on core quality and clinical effectiveness agendas are available and are used
to influence improvement work.
This
includes word processing, typing or producing other computerised output such
as drawings; inputting documents or notes compiled by self or others;
collating
or compiling statistics from existing records; pulling and/or filing
records on regular basis.
Running
Query reports which are computer generated structured reports used to request
information from a database.
In
conjunction with the KPO Specialist, you will lead on identifying how data
will be collected to support quality improvement. You will be required to gather, analyse and
present complex data to influence decision making to improve services which
may include performance data, surveys, referral information, service user
and/or carers views as well as capacity and demand.
The
post holder is responsible for the physical resources in relation to
equipment required for improvement events, stationery and electrical
equipment
The
work may influence policy development and you may be required to lead on
developing policies within the organisation which will support sustainable
improvements.
Be involved in strategic
development plans and business objectives for the service. These need to be
consistent with the Trusts values and behaviours. .
Support the co-ordination and
delivery of a range of LIM training programmes which covers a range of topics
and is complex in nature
the post-holder will be required to
plan and organise a broad range of complex activities or programmes some of
which are on-going. This can include complex staff or work planning where
there is a need to allocate and reallocate tasks or involve coordinating
activities with other professionals and agencies. The post-holder is the
responsible for organising national learning events for other VM
organisations where a substantial amount of detailed planning is required.
Liaise with KPO lead to help scope
and negotiate KPO support
Work collaboratively with clinical,
non-clinical, corporate and managerial colleagues at all levels within the
organisation to identify quality improvement opportunities and share and
spread opportunities
In discussion with the KPO Lead,
agree programmes of work that you will lead and deliver
Lead improvement events that are
directly aligned to the strategic objectives of the organisation
Will be expected as part of your
development to work towards coaching and mentoring staff undertaking LIM
training
Promote the benefits of LIM
methodology across all professional groups to build capacity and
capability
Prepare reports and case studies to
demonstrate outcomes of improvement events to share learning for internal and
external use
Prepare presentations and award
submissions in relation to LIM and promote this work through local and
national forums
Quality assure quality improvement
programmes of work, ensuring that fidelity to the LIM methodology is
maintained
Whilst
there is no budgetary management responsibilities with this role, you will
ensure that resources within KPO are used efficiently and effectively.
The
post holder will be responsible for the physical resources in relation to
equipment
required for improvement events, stationery and electrical
equipment
eg laptop, camera and projector where applicable.
Management and supervision of staff
as identified by the KPO Lead
Plan, co-ordinate and deliver LIM
training programmes to staff
identified by the organisation
Plan, co-ordinate and deliver ad
hoc sessions to build capacity and capability for LIM methodology across the
organisation
You will be expected as part of
your development to work towards coaching and mentoring staff undertaking LIM
training
Provide regular feedback to staff
at all levels to support their ongoing development
Support staff at all levels in the
organisation to examine the way in which care is delivered, how it can be
improved and agree on practical proposals to deliver change
Challenge traditional working
practices and professional role demarcations
Engage in personal development
opportunities
The
post holder may be required to support research activity as part of the role
and ensure that staff use evidence based practice to support their
improvement work.
